Sensation ICS-IRS TroubleshootingGuide

rtp la K s n m ie S SOMATOM Sensation CT Troubleshooting Guide syngo Aquisition Workplace Instructions for Troubleshooting This document is valid for: SOMATOM Sensation 10/16/Cardiac SOMATOM Sensation 40/ 64/ Cardiac 64/ Open 10351301 10351255 10130040 10017857 08874427 08872017 08377520 08098951 07543106 07543015 07393114 © Siemens 2002 The reproduction, transmission or use of this document or its contents is not permitted without express written authority. Offenders will be liable for damages. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. Print No.: CT02-023.840.04.13.02 English Replaces: CT02-023.840.04.12.02 Doc. Gen. Date: 10.08 2 Revision / Disclaimer 1Revision / Disclaimer Document revision level The document corresponds to the version/revision level effective at the time of system delivery. Revisions to hardcopy documentation are not automatically distributed. Please contact your local Siemens office to order current revision levels. Disclaimer The installation and service of equipment described herein is to be performed by qualified personnel who are employed by Siemens or one of its affiliates or who are otherwise autho- rized by Siemens or one of its affiliates to provide such services. Assemblers and other persons who are not employed by or otherwise directly affiliated with or authorized by Siemens or one of its affiliates are directed to contact one of the local offices of Siemens or one of its affiliates before attempting installation or service proce- dures. SOMATOM Sensation CT02-023.840.04.13.02 Page 2 of 110 Siemens 10.08 CS PS CT Table of Contents 3 0Table of Contents 1 _______ General ________________________________________________________ 7 Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Note regarding this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2 _______ ICS___________________________________________________________ 10 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Log in as Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 HwTests in Administrator mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 HwTests with SOMARIS running . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 HwTests overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 HwReadme file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Checking the main power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Checking a successful startup of the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Successful startup is indicated as follows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Error is indicated as follows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Checking the boot procedure of the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Successful startup is indicated as follows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Error is indicated as follows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 No output on monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Items to be checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 SCSI devices do not work properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Check during boot phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Items to be checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Check within the service software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Ethernet does not work properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Items to be checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Temperature exceeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Items to be checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 12 V power supply on CIB D31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Symptom in case of error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Items to be checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 CAN Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Items to be checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Serial interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Items to be checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Check dongle ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Readout of MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Temporary licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Desktop tools “Volume Control” and “Media Player” . . . . . . . . . . . . . . . . . . . . . . . . . 26 Test program “hw_audio.exe” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Siemens CT02-023.840.04.13.02 Page 3 of 110 SOMATOM Sensation 10.08 CS PS CT 4 Table of Contents Functional test within SOMARIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 DVD recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Symptoms in case of error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Battery on motherbord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Symptom in case of error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 3 _______ IRS 1 (7394617)_________________________________________________ 31 Indicators, service switches and connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Power on indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 1GBit LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 100MBit LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 On board LAN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Parallel back projector board D4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Receiver board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 1GBit switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 100MBit switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Hints for “Fatal Error in Image Recon. System” after start up . . . . . . . . . . . . . . . . . . . . . 42 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Hints for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 4 _______ IRS 2, IRS 2c and IRS2F _________________________________________ 43 Indicators, service switches and connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Power-on indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 1GBit LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 On-board LAN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Parallel back projector board D4 and D5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Receiver board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 1GBit switch - 8 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Hints for “Fatal Error in Image Recon. Sys.” after start up. . . . . . . . . . . . . . . . . . . . . . . . 51 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Hints for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 5 _______ IRS 3 _________________________________________________________ 53 Indicators, service switches and connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Power-on indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 SCI card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 On-board LAN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Parallel back projector board D5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Receiver board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 GBit switch - 8 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Hints for “Fatal Error in Image Recon. Sys.” after start up. . . . . . . . . . . . . . . . . . . . . . . . 61 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 SOMATOM Sensation CT02-023.840.04.13.02 Page 4 of 110 Siemens 10.08 CS PS CT Table of Contents 5 Hints for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 6 _______ IRSmx2s ______________________________________________________ 62 Indicators, service switches, and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Troubleshooting with the Local Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Working with the Local Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Troubleshooting the Receiver Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Receiver board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Troubleshooting the back projector board PBX-60 D7 . . . . . . . . . . . . . . . . . . . . . . . . . . 68 LEDs of the back projector board PBX-60 D7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Troubleshooting the CAN PCIe board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 7 _______ Tests for IRS 1, 2, 2c, 2F, 3 _______________________________________ 70 Tests in Service Platform via Somaris/5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Testing the IRS with the Disk Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Testing the receiver component with the HW Test . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Testing the parallel back projector component with the HW test. . . . . . . . . . . . . . . . 71 Testing the CAN communication between gantry and IRS . . . . . . . . . . . . . . . . . . . . 72 Testing the hard disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Testing the network of IRS 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Testing the network of IRS 2, 2c and 2F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Testing the network of the IRS 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Working with the service console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 IRS cabinet computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Troubleshooting via the service console on the IRS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Selecting the local tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Check the condition of the computer system using the Health monitoring tool . . . . 83 Local network test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Local test of the back projector in IRS REC 1, REC 2 or REC 3, CAN communication and receiver board in IRS AQP or IRS TCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Additional local test of back projector D5 (only IRS 2F and IRS 3). . . . . . . . . . . . . . 89 Local test of the hard disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Malfunctions following the IRS-SW installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Hints for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Transfer of IRS trace files to headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Transfer of IRS trace files from IRS to the ICS locally. . . . . . . . . . . . . . . . . . . . . . . . 94 Transfer of IRS trace files to the ICS from a remote station . . . . . . . . . . . . . . . . . . . 96 Transfer of IRS trace files from the ICS to CS HSC . . . . . . . . . . . . . . . . . . . . . . . . . 96 8 _______ Tests for IRSmx2s ______________________________________________ 97 Tests in Service Platform via Somaris/5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Siemens CT02-023.840.04.13.02 Page 5 of 110 SOMATOM Sensation 10.08 CS PS CT 6 Table of Contents Testing the IRS with the Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Testing the receiver component with the HW Test. . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Testing the parallel back projector component with the HW test . . . . . . . . . . . . . . . . 98 Troubleshooting with the Local Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Selecting the local tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Check the condition of the computer system using the Health monitoring tool . . . . 101 Local test of the back projector, CAN communication, and receiver board . . . . . . . 103 Malfunctions following the IRS-SW installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Hints for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Transfer of IRS trace files to headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Transfer of IRS trace files from IRS to the ICS locally . . . . . . . . . . . . . . . . . . . . . . . 105 Transfer of IRS trace files to the ICS from a remote station . . . . . . . . . . . . . . . . . . 106 Transfer of IRS trace files from the ICS to CS HSC. . . . . . . . . . . . . . . . . . . . . . . . . 107 9 _______ Changes to previous version ____________________________________ 108 10 ______ Index ________________________________________________________ 109 SOMATOM Sensation CT02-023.840.04.13.02 Page 6 of 110 Siemens 10.08 CS PS CT 08 CS PS CT . Risk of damage or data loss! ¹ Only components itemized as assemblies in the spare parts catalogue will be used. Risk of electric shock! ¹ Remove the power plug from the grounded power out- let.13.02 Page 7 of 110 SOMATOM Sensation 10. WARNING [ hz_serdoc_F13G01U05M08 ] Dangerous voltages may be present.g. Siemens CT02-023. block breaker against switching on and/or mark breaker against switch on). The parts supplied with UPS power (ICS/IES/IRS) may still have power even when the UPS is not connected to an AC supply (power off status). CAUTION [ hz_serdoc_F13G08U01M01 ] CE conformity of system will no longer be valid when using other parts than itemized in the spare parts catalogue. The ON/OFF switch does not disconnect the ICS/IES from the line voltage. WARNING [ hz_serdoc_F12G02U07M02 ] The UPS contains its own energy source (batteries). Risk of accident and injury! ¹ Read and observe the “General safety notes” and the “Product-specific safety notes”. WARNING [ hz_serdoc_F13G01U12M02 ] Avoid accident and injury or damage of parts. Risk of electrical shock from the UPS! ¹ Switch off UPS power by switching off the relevant cir- cuit brakers.840.04.General 7 1- Safety information 1General 0 The following instructions contain important safety information as well as information about the tools to be used. ¹ Secure the system against unintended switch-on (e. 840. ¹ The use or installation of software not approved by Sie- mens is strictly prohibited. WARNING [ hz_serdoc_F13G01U12M01 ] Failure to observe the guidelines specified in this document may lead to serious injury or loss of life. Risk of accident and/or injury! ¹ The guidelines contained in this document have to be strictly followed. ¹ Use only original spare parts shown the spare parts catalogue. Risk of accident and injury or damage! ¹ Do not manipulate or modify hardware. Risk of injury! ¹ Use only approved tools.04. SOMATOM Sensation CT02-023.13.08 CS PS CT . CAUTION [ hz_serdoc_F13G01U02M01 ] Only approved service tools should be used during replace- ment and troubleshooting.8 General WARNING [ hz_serdoc_F13G01U14M01 ] Non-permissible or faulty manipulations or changes to the hardware or software can cause system malfunctions.02 Page 8 of 110 Siemens 10. This can cause injury and/or damage to the equipment. Please refer to the information within the software.13.02 Page 9 of 110 SOMATOM Sensation 10.840. the illus- trations and figures may appear slightly different from those for your installed system. Siemens CT02-023.General 9 Note regarding this document 1.1 NOTE Depending on the software and hardware version.04.08 CS PS CT . labels and the layout of the components. exe .exe .exe . mux_balance.bat SOMATOM Sensation CT02-023. cantra. hw_serial.840. • Press Ctrl and ESC simultaneously • For Somaris/5 versions below VB10 (based on Windows NT): Select Start > Programs > WindowsNT Explorer • For Somaris/5 VB10 version and higher (based on Windows XP): Select Start > Programs > Accessories > Windows Explorer • The test programs are located under c:\somaris\tools\HwTests\ HwTests overview 0 • The following HwTests are available under c:\somaris\tools\HwTests\ . canrec.13.exe .10 ICS 2- General 2ICS 0 Log in as Administrator 0 • For Somaris/5 versions below VB10 (based on Windows NT): Press Shift during the boot-up phase (blue screen). hw_audio. hw_cib.08 CS PS CT . • Username: Administrator ↵ • Password: XXXXXXXXXX ↵ HwTests in Administrator mode 0 • Log in as Administrator • For Somaris/5 versions below VB10 (based on Windows NT): Select Start > Programs > Windows NT Explorer • For Somaris/5 VB10 version and higher (based on Windows XP): Select Start > Programs > Accessories > Windows Explorer • The test programs are located under c:\somaris\tools\HwTests\ HwTests with SOMARIS running 0 • Prerequisites: SOMARIS is started and the system is in standby mode.02 Page 10 of 110 Siemens 10.04. • For Somaris/5 VB10 and higher (based on Windows XP): Select System > End > Restart Application Press Shift until the login window appears.exe . 02 Page 11 of 110 SOMATOM Sensation 10. Siemens CT02-023.840.08 CS PS CT .04.rtf in the c:\somaris\tools\HwTests folder.ICS 11 HwReadme file 0 • Additional information about troubleshooting the ICS components and the test pro- grams is available under hwREADME.13. g.04. If the indicator is not illuminated.13. SOMATOM Sensation CT02-023. e. Fuses within the PDC.02 Page 12 of 110 Siemens 10. Power connection at the back side of the ICS.12 ICS Checking the main power 2. Power at connector X253 within PDC. 3. 2. check the following: 1.08 CS PS CT . F17 in accordance with the Functional Description.1 The power LED at the front of the ICS indicates whether power is available.840. ICS 13 Checking a successful startup of the computer 2.13. Two resets typically occur within the first 5 seconds. Pressing the NumLock key turns the NumLock LED ON/OFF. ScrollLock on the keyboard flash after the motherboard is reset. main memory.2 Successful startup is indicated as follows: 0 • The status LED"s NumLock. a replacement of the computer system is required. • Keyboard processing is enabled after the last reset. e. an error message is dis- played on the monitor. • If the PowerOn self-test detects a failure in a later phase. Siemens CT02-023. Error is indicated as follows: 0 • If the PowerOn self-test detects an error in a very early phase or on a central compo- nent.02 Page 13 of 110 SOMATOM Sensation 10.04.840.g.08 CS PS CT . CapsLock. In this case a hard error of the ICS occurred. an acoustic signal (a sequence of long and short beep tones) sounds. 13. • make sure that no floppy or MOD media is inserted. .X.For Somaris/5 VB10 and higher (based on Windows XP): Press Ctrl and ESC simultaneously. access to the disk is indicated by flickering of the disk activity LED on the front side of the tower. Select Start > Programs > Command Prompt on the Wizard.02 Page 14 of 110 Siemens 10.14 ICS Checking the boot procedure of the hard disk 2.840. In case of a hard disk failure.04.3 Successful startup is indicated as follows: 0 • During system boot from the hard disk. select the Command Prompt on the ICS and type ipconfig ↵ or Press Ctrl and Esc simultaneously. the complete ICS tower has to be replaced. SOMATOM Sensation CT02-023. The IP address of the ICS is located in C:\WINNT\system32\driv- ers\etc\lmhosts NOTE Do not modify the content of the file “lmhosts”. . the availability of the ICS can be checked by send- ing Pings from the Wizard to the ICS. . NOTE Hard disks are not Field Replaceable Units. Only the “Configuration” within the Service Software is used for modi- fication of IP addresses. • After the boot procedure is finished.X ↵ (X stands for the IP address of the ICS) To obtain the IP address of the ICS. Select Start > Programs > Accessories > Command Prompt on the Wizard. .Enter Ping -t -1 10000 X.Interrupt with Ctrl and C Error is indicated as follows: 0 If a message such as “System cannot boot” or a similar one appears on the monitor. then start the Windows Explorer on the Wiz- ard.08 CS PS CT .X.For Somaris/5 versions below VB10 (based on Windows NT): Press Ctrl and ESC simultaneously. Refer to the detailed descrip- tion in Adjustment > Calibration of the Monitors > OSD Menu.ICS 15 No output on monitor screen 2.08 CS PS CT . NOTE Use only the same type of monitor as installed at the Naviga- tor.02 Page 15 of 110 SOMATOM Sensation 10. Otherwise.840. Siemens CT02-023.4 Items to be checked 0 • Check whether the power LED of the monitor is ON. • Select the OSD menu and check the menu’s functionality. the configuration of the graphics card (1280 x 1024 / 75 Hz) will be modified. • Note: a second monitor may be installed at the Navigator or the Wizard for trouble- shooting the ICS.13.04. Select Properties > Settings . Open all trees to display each single adapter .target ID: 1 or 2 Desktop MOD (opt. Check target ID for uniqueness of all installed devices. Subsequently.02 Page 16 of 110 Siemens 10. Note: This can be performed in the administrator account or with SOMARIS running.13. Check that a proper partition structure is reported for all drives Example of a proper structure may differ for future versions: . SOMATOM Sensation CT02-023.g.Disk 0 is divided into partitions C and H . check that all installed devices are listed and that the target ID"s are unique.target ID: 3 Dicom MOD (opt.Disk 1 is divided into partitions D. select the corresponding con- troller.CD-Rom is partition R • Select Start > Programs > WindowsNT Explorer (for Somaris/5 versions below VB10) or Start > Programs > Accessories > Windows Explorer (for Somaris/5 version VB10 and higher) Check the following operations of drives such as the Dicom or Desktop MOD (if avail- able) or CD-R.) .16 ICS SCSI devices do not work properly 2.target ID: 4 CD-R . e. I and E .04. no double ID.target ID: 6 Check target ID for uniqueness of all installed devices • Select Start > Programs > Administrative Tools > DiskAdministrator (for Somaris/5 versions below VB10) or Start > Settings > ControlPanel > Administrative Tools > Computer Manage- ment > Storage > Disk Management (Local) (for Somaris/5 VB10 and higher) Note: This only has to be performed in the administrator account.840.08 CS PS CT . Select a specific adapter . A possible structure could be: System disk .5 Check during boot phase 0 • While scanning SCSI buses during startup.) . .target ID: 0 Data disk . Items to be checked 0 • Select Start > Settings > ControlPanel > SCSI adapters (for Somaris/5 versions below VB10) or Start > Settings > ControlPanel > System > Hardware > Device Manager > Disk drives (for Somaris/5 VB10 and higher). 02 Page 17 of 110 SOMATOM Sensation 10. if a medium is inserted) . .Click the drive to be checked with the right mouse button and select Properties .Exchange medium and check accessibility of new medium Check within the service software 0 • Check the EventLog for SCSI-related error messages. did not respond within the timeout period“ can usually be dis- regarded. Siemens CT02-023.Click the drive to be checked with the right mouse button and select Eject (only for CD-R and for MOD.04. if it appears during bootup.840..g.13. NOTE The EventLog message “The SCSI device .ICS 17 .Read from / copy to medium. copy any file from system disk C: to MOD Note: It is not possible to copy a file to CD-R. it is only possible to read from a CD-R medium. e. because no program for burning is installed.08 CS PS CT .. 1 3 2 Fig.6 Items to be checked 0 There are two Ethernet connections available .04. Additional information regarding test possibilities is pro- vided in the help menu.168. 10) .08 CS PS CT . NOTE The next steps are provided as an example and depend on the adapter card driver.To IRS with the IP address 1.1.Select the adapter you want to check. For Somaris/5 versions below VB10 (based on Windows NT) • Depending on the type of Ethernet adapter cards installed.18 ICS Ethernet does not work properly 2. Note:The MS Loopback Adapter is not relevant to service.0. 1: Network adapters Fig. This may differ for other ICS ver- sions. .1.Log in as Administrator according to (Log in as Administrator / p. 2: Network status SOMATOM Sensation CT02-023.840.13.1 (for Somaris/5 VB10 and higher ) see label at the side cover of the ICS.02 Page 18 of 110 Siemens 10.To the Ethernet switch with an IP address provided by the hospital see label at the side cover of the ICS. several tests are available. .1 (for Somaris/5 versions below VB10) or IP address 192. 13. 2 / p.02 Page 19 of 110 SOMATOM Sensation 10.Check the “LED"s” on the Network status monitor mask: The yellow “LED” Activ- ity blinks and the green “LED” Link is ON (1/Fig. 4: Network diagnostics • Check the connection to the other network devices (Wizard. 2 / p.X. 3 / p.Select the adapter you want to test and open the Diagnostics window (3/Fig.ICS 19 . .Select Start > Programs > Command Prompt . . 18) . 18). depending on the adapter card driver .Select Properties (Fig.Select an additional test by clicking the Identify Adapters button (2/Fig. camera) by sending a ping to the connected device.Enter Ping X. 18) .Select the corresponding tests and start test programs by clicking Run tests Fig. 19) - Fig.08 CS PS CT . 3:Identify adapters . See also (Successful startup is indicated as follows: / p.04.Select Start> Settings > ControlPanel > Network > Adapters . Siemens CT02-023. 14).Start test program (Fig.840.The LED of the corresponding adapter card flashes • Additional network tests are available. 2 / p. 18) .X ↵ (X stands for the IP address of the connection to be tested). 1 / p.X. Select Start > Programs > Accessories > Command Prompt .840. Wizard.X. camera) by sending a ping to the connected devices: . 13) SOMATOM Sensation CT02-023.20 ICS For Somaris/5 VB10 and higher (based on Windows XP) • Check the availability of the network connections .Enter Ping X.Ensure that all network connections are available • Check the connection to other network devices (IRS.08 CS PS CT . See also (Successful startup is indicated as follows: / p.13.X.02 Page 20 of 110 Siemens 10.Select Start > Settings > Control Panel > Network Connections .04.X ↵ (X stands for the IP address of the connection to be tested). Air flow conditions within the container.7 Items to be checked 0 • The temperature inside the PC tower is monitored by a sensor connected to the CIB D31.Start the test program hw_cib .To start a non-SOMARIS test program. 10) . Dust at the air inlets/outlets of the tower .13. Fans inside the tower .Terminate program with Ctrl and C • If warning level is exceeded.04.02 Page 21 of 110 SOMATOM Sensation 10.840.ICS 21 Temperature exceeded 2. The current temperature and the warning levels may be checked via the adminis- trator account or with SOMARIS running: . check the following . Room temperature Siemens CT02-023. if available .08 CS PS CT . refer to (General / p. 08 CS PS CT . the control box as well as some functions of the CIB will not work Items to be checked 0 • When system is powered on.8 Symptom in case of error 0 • If the 12 V power supply is missing.22 ICS 12 V power supply on CIB D31 2. chapter “Fuse on CIB”).04.13.a green LED at the switchbox . the Hear PAT LED of the control box flashes once.840.02 Page 22 of 110 Siemens 10. 10) • Check the fuse on the CIB (refer to Technical Documentation “Replacement of Parts: Volume Navigator”. SOMATOM Sensation CT02-023.starting the test program hw_cib with SOMARIS running or within the administrator account according to (General / p. • The power supply can be checked by: . according to (General / p.ICS 23 CAN Bus 2.02 Page 23 of 110 SOMATOM Sensation 10. This forces the MCU to send an error telegram to the host.04. the MCU sends an error message to the host. The program canrec monitors CAN telegrams transferred from the gantry to the ICS.Select Start > Programs > Command Prompt .9 Scope 0 Two batch programs are available to test the CAN comunication between the gantry (MCU) and the ICS (CIB).canrec should now receive at least one error telegram . A received telegram indicates successful CAN transfer. (xxxx is the telegram and must have 18 digits). 10) .Within 30 sec.Start program canrec in the administrator account according to (HwTests in Admin- istrator mode / p. • Transmitter at CAN Bus: .Enter C:\somaris\tools\HwTests\cantra 001122334455667788 ↵ to send an invalid telegram to the MCU. Siemens CT02-023. The program cantra xxxx sends a telegram to the gantry. Items to be checked 0 • Receiver at CAN bus: .Switch on the gantry This forces the contoller for the gantry MCU to send a CAN telegram to the host. . 10) .Make sure that gantry is switched off .Start program canrec in the administrator account or with SOMARIS running. In case of an invalid telegram. at least one telegram should be received from the gantry.08 CS PS CT .13.840. it does not check the functionality of • Control box function keys • Noise CAN or NOISE_FILT • Balancing device Items to be checked 0 • The serial interfaces have to be tested in the administrator account. .08 CS PS CT .04.Start batch program mux_balance.02 Page 24 of 110 Siemens 10.10 Scope 0 The test program hwserial checks the following serial interfaces: • Control box • NOISE_ CAN or NOISE_FILT • Balancing device It checks both directions of each serial interface by requesting the version ID. checking: • Cabling to the units • Power supply of the units • Serial driver • Peripheral unit However.Start test program hwserial and adhere to the program messages SOMATOM Sensation CT02-023. 10) This program switches the serial interface multiplexer on the MCU to the balancing device .13.bat according to (HwTests in Administrator mode / p.840.24 ICS Serial interfaces 2. In Configuration/Licensing the Hardware ID Type has to be set to Ethernet Address. • Type in lmutil hostid -flexid The dongle ID will be displayed as 8-xxxxxxx (if OK). either by editing or by importing the file within the service software. Siemens CT02-023. Temporary licenses 0 • Only the Licensing Center (Tel.g.840.dat file.08 CS PS CT . if the MAC address and the system serial number are known. code 194) can create a short-term (1 month) or a long-term (up to 3 months) temporary license.ICS 25 Dongle 2.02 Page 25 of 110 SOMATOM Sensation 10. • Type in ipconfig/all Note the physical address of the Ethernet adapter (without “-”). +49 9191 18 8080. NOTE The dongle has to be removed from the system while run- ning it with the temporary MAC address licenses.04. this address can be read out with: • Open the command prompt window from the START button menu.13. perform the following check: • Open the command prompt window from the START button menu. e. in case of the error message “Invalid License”. • The temporary licenses are to be entered in the license.. Readout of MAC address 0 In order to generate temporary licenses and a service key based on the MAC (Ethernet) address of the network card.11 Check dongle ID 0 When you are suspecting a defective dongle. Check the volume and signal quality of both loudspeakers.Set the volume and balance properly with VolumeControl Both sliders for the Balance of the Volume Control and CD have to be set to either the left or the right . A table position signal is not required. D346: .Replay any *. . VB10) systems: Select Start > Programs > Accessories > Entertainment > Volume Control Select Start > Programs > Accessories > Entertainment > Windows Media Player ..in WindowsXP (e.26 ICS Intercom 2.g.Switching between microphones is performed by dynamic selection of the input channel with the highest signal level. VA70) systems: Select Start > Programs > Accessories > Multimedia > Volume Control Select Start > Programs > Accessories > Multimedia > Windows Media Player . the signal path from the sound chip on CIB to the loudspeakers in the control box and in the gantry is checked.wav-file with MediaPlayer.02 Page 26 of 110 Siemens 10. • Prerequisites: The tests have to be performed in Administrator mode . scratch the microphone’s surface with a fin- gernail.08 CS PS CT .. D345: . The front microphones are enabled by default. control box loudspeaker ON • If intercom is equipped with boards NOISE_CAN. Speaking into the microphone from a distance is often inadequate. D344 and MICGAN2.Select the active communication channel via the balance slider of the Volume Con- trol and the CD: . • If the intercom is equipped with board NOISE_FILT. preferably in an endless loop Wav-files are located in c:\Winnt\Media or c:\Somaris\audio .The input channel CDin of the sound card mixer is used for direct communication.04.13.Balance right: Gantry microphone ON. gantry loudspeaker ON .Balance left: Control box microphone ON. if the patient orientation is Head first and if gantry is in the mode loaded status. .g. 10) .840. Desktop tools “Volume Control” and “Media Player” 0 With the Windows tools “Volume Control” and “Media Player”. • To identify the currently active microphone. SOMATOM Sensation CT02-023.Log in as administrator according to (Log in as Administrator / p.The input channel Wave of the sound card mixer is used for replaying prerecorded text.The front or back pair of microphones is automatically selected by the present posi- tion of the patient table.in Windows NT (e.12 Scope 0 • Familiarity with standard desktop tools MediaPlayer and VolumeControl: . Moving the patient table between the front and rear positions should switch the sound between the front and back microphones.A second person is required for testing the quality of each microphone . D345: .02 Page 27 of 110 SOMATOM Sensation 10. .Follow the instructions and hints given by the program.To test all microphone channels. To listen to and call the patient.Check that both front microphones (front-left and front-right) are active by scratching the microphone’s surface. D344 and MICGAN2.exe are also related to the VolumeAccess/VolumeZoom and Sensation 4. . In place of “Auxiliary”. Functional test within SOMARIS 0 • Prerequisites: SOMARIS application SW is started . Set all sliders to the middle .exe program. NOTE The instructions in the program hw_audio. Talk into the left or right microphone from a distance of about 10 cm.Move the patient table to the front position.04. 10) . so that the rear microphones are active. Siemens CT02-023. . Select Head First and Supine .exe (HwTests in Administrator mode / p. .exe” 0 The individual microphones can be tested with the hw_audio. The “Auxiliary” sliders are not relevant for Sensation 10/ 16 /64. Select Setup and API/Comment .840.Start the test program hw_audio. Check the quality and signal level of the microphones. Confirm with OK .08 CS PS CT . The voice must be clearly audible.Press the Hear Pat button on the control box. • Prerequisites: The tests have to be performed in Administrator mode . so that the front microphones are active.13. Cardiac and Cardiac 64.ICS 27 NOTE A high volume overmodulates the loudspeakers and may cause severe signal distortions.Move the patient table to the back position. use the “CD-Input”. adjust the API by means of the keys Hear Pat and/or Call Pat. • If the intercom is equipped with boards NOISE_CAN. you will be requested to turn on a 1kHz signal.Register a new patient via up Patient > Register and complete the required fields . Click Examine . Test program “hw_audio. . . . D346: . . rear-left. . SOMATOM Sensation CT02-023. • If the intercom is equipped with board NOISE_FILT.02 Page 28 of 110 Siemens 10.840. rear-right) are active by scratching the microphone’s surface.Perform the same steps as described before to check the microphones on the back side (rear-left and rear-right). front-right.Press the Call Pat button and reply to check the reverse direction.Press the Hear Pat button on the control box.08 CS PS CT . .04.A second person is required for testing the quality of each microphone .28 ICS .Verify that the four microphones (front-left.Press the Call Pat button and reply to check the reverse direction.13. The voice must be clearly audible. Talk into the left or right microphone from a distance of about 10 cm. ¹ Exchange the DVD drive. • LED does not shine.13. • The DVD drive does not eject. • DVD does not write or read any data.08 CS PS CT . (see “Replacements of Parts”) Siemens CT02-023. Symptoms in case of error 0 • The cover does not open.02 Page 29 of 110 SOMATOM Sensation 10.13 NOTE This trouble shooting guide is valid for ICS Tower 7 upwards.ICS 29 DVD recorder 2.04.840. 14 NOTE This trouble shooting guide is valid for ICS Tower 7 upwards.30 ICS Battery on motherbord 2. • There is an entry in the BIOS event log: “Battery voltage too low” ¹ Exchange the battery on the motherboard.13. (see “Replacements of Parts”) SOMATOM Sensation CT02-023.04.08 CS PS CT . Symptom in case of error 0 • It is not possible to boot the computer anymore. • The system date is changing without any external impact.840.02 Page 30 of 110 Siemens 10. IRS 1 (7394617) 31 3- Indicators. 6 100 MB switch Pos.02 Page 31 of 110 SOMATOM Sensation 10. F-Rec D23 Pos.04.08 CS PS CT . 7 Parallel back projector board D4 Pos.13. 3 Service console . 5: Front view Pos.handle Pos. 5 1 GB switch Pos. 4 Receiver board. 1 Dashboard Pos. 9 100 MB LAN card Pos. 8 1 GB LAN card Pos.840. 10 KVM switch Siemens CT02-023. 2 Signal lamp Pos. service switches and connectors 3IRS 1 (7394617) 0 Overview 0 8 1 7 2 9 3 1 8 4 5 10 6 Fig. 13. In case LED is off but other components are powered.02 Page 32 of 110 Siemens 10. • Check fuses F4 and F5 at the PDC • Check power connection at the back side of the cabinet SOMATOM Sensation CT02-023. 5 / p. e. gantry.32 IRS 1 (7394617) Power on indicator 0 The green signal lamp (2/Fig.g.08 CS PS CT . 31) indicates that power is available at the IRS.840.04. 33). 2 Contactor K2 Pos.08 CS PS CT .IRS 1 (7394617) 33 • Check current limiter according to the “Functional Description” and the drawing of the electrical connections in (Fig.04. 1 Contactor K1 Pos.13. 7: Physical location of current limiting components Pos. 6: Current limiter 1 2 3 Fig.02 Page 33 of 110 SOMATOM Sensation 10. 6 / p. Fig. 3 Resistor R1 Siemens CT02-023.840. • Temperature monitoring is currently supported via “PC Health monitoring” only. 34) is used to switch each computer system on and off. 8 / p. 8 / p. A boot-up is performed.02 Page 34 of 110 Siemens 10.13. In case of failure. an error message is transferred to the EventLog. The LED Power Fail on (4/Fig. 34) indicates a power failure. 34) indicates access to the hard disk drive of the operating system. 8: Dashboard • The ON/OFF button (1/Fig. 31) is a service board installed in every computer system. • The green Power LED (2/Fig. • The Reset Button (7/Fig. but there is no indica- tion of the yellow LED Fan Fail (5/Fig. • The green LED HDD Busy (6/Fig. 34) does not light up. but the yellow LED Overheat (3/Fig. an error message is sent to the EventLog. check whether the power cable at the back side of the corresponding computer is connected properly. SOMATOM Sensation CT02-023. 34) indicates that the computer is on or off. independent of the other computers. a message is sent to the EventLog. In case of failure. • The monitoring of the fans is currently supported only via “PC-Health monitoring”.08 CS PS CT . Use a pen with a thin tip to press the button. 8 / p.04. 8 / p. 8 / p.840. 8 / p. 8 / p. 1 2 3 4 5 6 7 Fig. 34). Additionally.34 IRS 1 (7394617) Dashboard 0 The dashboard (1/Fig. 34) is used to prompt the computer to perform a hard- ware reset. 5 / p. • Each computer system is monitored for power. If Led is off and the other computers are on. • The green Link LED (1/Fig. 9 / p.IRS 1 (7394617) 35 1GBit LAN card 0 2 1 3 4 Fig. 9 / p. card not ready Siemens CT02-023.13. 9 / p. 35) indicates the following conditions: ON OFF Status LED Driver loaded.04. 35) indicates the following conditions: Link LED Meaning (Permanently) ON Connection active Flashing Standby mode (Permanently) OFF No connection • The green RX LED (2/Fig. 31) is used as the inter- face to transfer image data between computer systems via the 1GB switches. 9: 1 GB LAN card The 1GB LAN card or Gigabit Ethernet server adapter (8/Fig.840. 5 / p. 35) indicate the fol- lowing conditions: ON or flashing OFF RX LED Packets are being received Receive inactive now TX LED Packets are being transmitted Transmit inactive now • The yellow Status LED (4/Fig.02 Page 35 of 110 SOMATOM Sensation 10. 35) and the TX LED (3/Fig. card ready Driver not loaded.08 CS PS CT . 9 / p. 35) is ON 100MBit LAN card 0 1 2 3 Fig.36 IRS 1 (7394617) NOTE During normal operation you will see the following: • The Link LED (1/Fig.13. 10: 100 MB LAN card The 100 MB LAN card (9/Fig.02 Page 36 of 110 Siemens 10.04. 10 / p. 36) indicate whether the board is working with a transfer rate of 10 or 100 MB. 35) is ON • The Status LED (4/Fig.840. meaning the 100M LED should be permanently ON. • The green 100M LED (1/Fig. • The green ACT LED (3/Fig. 36) and 10M LED (2/Fig. 9 / p. SOMATOM Sensation CT02-023. 36) indicates when the connection is active. The IRS always works with a transfer rate of 100 MB. 5 / p. 9 / p. 31) is the interface from the IRSTCR via the 100 MB switch to the host computer ICS.08 CS PS CT . 10 / p. 10 / p. 5 / p. 37) indicates that the driver is loaded and the board is ready. Siemens CT02-023.02 Page 37 of 110 SOMATOM Sensation 10.13. start a back projec- tor test with the Service Software. 12: Parallel back projector board D4/D5 The back projector boards (7/Fig. 31) are installed in the Recon1 and Recon2 com- puters. • The red LED ERR (2/Fig. 12 / p. 37) indicates an error. • The yellow LED RDY (1/Fig. 11: On-board LAN connection The computer systems are connected via the On board LAN connections (Fig. In this case. 11 / p.04. 12 / p. The network is controlled via the 100MB switch.IRS 1 (7394617) 37 On board LAN connection 0 2 3 1 Fig.840. the LED"s are not used for service purposes.08 CS PS CT . 37). Parallel back projector board D4 0 1 2 3 4 5 Fig. In this version. 38) indicates that no optical signal is avail- able. check the optical connection between the receiver board and gantry. • The yellow LED Ready (1/Fig. F-Rec D23 Pos. 37) indicates that a task is active. 38) indicates that a transmission error has occurred. 3 LED Data Pos.13. 13 / p. the LED flashes during standby. 38) indicates that block data are being received. 4 LED NoSignal Pos. 37) and DMA OUT (4/Fig. 1 LED Ready Pos. SOMATOM Sensation CT02-023. 12 / p. 12 / p. • The yellow LED NoSignal (4/Fig. typically after a mode is loaded. 13 / p. 31) is installed inside the IRSAQP. NOTE During normal operation.840. • The red LED Err (2/Fig.38 IRS 1 (7394617) • The green LED"s DMA IN (3/Fig. you will see the following: • LED READY is ON During image reconstruction and back projector test • LED TASK/ACTIVE is blinking Receiver board 0 1 2 3 4 5 Fig. 12 / p. 5 LEDs Err0 to Err7 The receiver board F-Rec D23 (4/Fig. • The green LED TACT (5/Fig. 2 LED Error Pos. If the local firmware is properly loaded. 13 / p. 37) indicate when a DMA is being performed. • The green LED Data (3/Fig. 13 / p. In this case. 5 / p.04.02 Page 38 of 110 Siemens 10. 38) indicates that the driver is loaded and the board is in the Ready status. 13: Receiver board.08 CS PS CT . 08 CS PS CT . and cleared at the beginning of a scan.or half-duplex mode. 14 / p. NOTE More detailed information regarding LEDs on the F-REC D23 is published in the documentation “Troubleshooting Guide P30 DMS”. The counter is incremented via hardware with each error detected. Because the IRS does not work in this mode. • The LED FDX/HDX (4/Fig. 14 / p. 14 / p. 14 / p. 5 / p. • Position (5/Fig. 39) shows the Gigabit Ports 1 to 4. 38) display the output of an 8-bit error counter. • The LED ACT (3/Fig. 39) “ON” indicates that a valid 100Mbps link is established. Siemens CT02-023. 31) distribute the image data to the computer systems • The LED 100M Link (1/Fig. the LED should be permanently “ON”.04. • The red LED"s Err0 to Err7 (5/Fig. 39) “ON” indicates that a valid 1Gbps link is estab- lished. the LED is permanently “OFF”. the LED should be permanently “ON”.840. 13 / p. Because the IRS always works in this mode. 14 / p. 14 / p. in the chapter “Troubleshooting the data path”.13.02 Page 39 of 110 SOMATOM Sensation 10. from left to right.IRS 1 (7394617) 39 NOTE An optical cable is delivered with the system for trouble- shooting. 39) shows whether the component is switched on or off. 1GBit switch 0 1 2 3 4 5 8 Fig. Because the IRS is always working in full-duplex mode. 39) indicates whether the switch is working in full. 14: 1 GB switch Two 1 GB switches (5/Fig. 39) “Blinking” indicates transmission or reception of data packages. • The Power LED (6/Fig. • The LED 1G Link (2/Fig. • The Power LED (1/Fig.13. 31) distributes the control data between the computer sys- tems. 100MBit switch 0 2 1 6 7 8 3 5 4 Fig. Slow blinking 1G Link The switch has detected receive bit errors. 1G Link is “OFF” No link established. 40) indicates whether the switch is supplied with power. Check for faulty Ethernet adapter or other network devices. Replace network cable. 15: 100 MB switch The 100 MB switch (6/Fig. SOMATOM Sensation CT02-023.04.840. Ver- ify network connection.40 IRS 1 (7394617) Normal status after power on LED Condition Power ON 100M Link OFF 1G Link ON ACT OFF BLINKING during data transmission FDX/HDX ON Tips for troubleshooting Symptom Corrective Action Power LED is off Make sure the power cord is connected properly at the back of the unit. Fast blinking 1G Link The switch has detected a low Signal-to-Noise Ratio. Verify network connection.02 Page 40 of 110 Siemens 10. 5 / p. 15 / p.08 CS PS CT . This is not used in the IRS. NOTE Do not use the MDI-X port for troubleshooting. 40) indicates the following conditions: LINK/ACT LED Meaning ON A valid physical link is established Blinking Data is being transmitted or received OFF No link established.840. • The LED FULL/COL (4/Fig. • The LED 100M (3/Fig. 40) shows the RJ45 ports 1 to 7 (6 and 7 not con- nected. 40) is the connection to the ICS. 15 / p. 15 / p. 40) indicates the transfer rate of the connection. Siemens CT02-023.02 Page 41 of 110 SOMATOM Sensation 10. numbered from 1 to 8 and from left to right.IRS 1 (7394617) 41 • The LED LINK/ACT (2/Fig.08 CS PS CT . 15 / p.04.5 and 8 ON • Position Number (6/Fig. Verify network connections. the LED should be permanently ON. 15 / p. 40) indicates the following conditions: FULL/COL Meaning ON Full-duplex operation mode (default) Blinking Data collisions in half-duplex mode OFF Half-duplex operation mode (not used) • The LED"s (5/Fig. 15 / p. 40) show the condition of each port. 40) port via a straight-through cable.5 and 8 ON FULL/COL Port 1 . Port 8 is associated with the MDI (Media-dependent interface) function: Another switch/hub can be connected on the MDI-X (7/Fig.13. 15 / p.5 and 8 ON 100M Port 1 . Because the IRS is working with 100 Mbps. 15 / p. Normal status after power on: LED Condition Power ON LINK/ACT Port 1 . The MDI port (8/Fig. but may be used for troubleshooting). Helpful hint: Control data transferred from the IRS to the ICS is performed from the IRSTCR via port 5 and the MDI port 8 to the ICS. • Check if ICS and IRS are connected via the crossover cable. the software displays a pop-up window with the message “Fatal Error in Image Reconstruction System”.Type ping 1. 41 / p. System” after start up 3.840. • Send ping commands from the ICS to the IRS . . port 8. The green ACT LED (3/Fig. the 100 MB switch may be bypassed.42 IRS 1 (7394617) Hints for “Fatal Error in Image Recon.2 -l 20000 -t ↵ (for Somaris/5 VB10 and higher ). SOMATOM Sensation CT02-023.04.Select Programs > Command Prompt to open the Command Prompt window. 86).CT_ISV 29 .13. 10 / p.For troubleshooting. service switches and connectors / p.Click Ctrl and Esc simultaneously. Now perform the ping test as described above. on port 8 of the 100 MB switch (8/Fig. . The LEDs should be ON during data transfer.In addition to the messages. .1. 31) and connect the crossover cable to this location. 40). Rearrange the original cable connection after testing.CT_ISV 3 . Disconnect the LAN connection on the IRS TCR (9/Fig. Also refer to the overview of the IRS 1 network (Fig.CT_ISV 31 Hints for troubleshooting 0 • First check whether the IRS and its computers and switches are switched on according to (Indicators. 5 / p.08 CS PS CT . 31). as follows: Disconnect the crossover cable from the ICS. The Event log displays the following messages: . .1 Scope 0 The network connection between the ICS and the IRS is tested during the start up of SOMARIS. you can monitor the transfer by checking the LED’s on the ICS (on-board LAN connection) and the IRS.168. This operation sends continuous pings with a buffer length of 20000 from the ICS to the IRS. 36) indicates when the connection is active. 73).2 -l 20000 -t ↵ (for Somaris/5 version below VB10) or ping 192. Interrupt the transfer with Ctrl and C.Run the Local Hardware Test for the network in IRS TCR according to (Local net- work test / p. 15 / p.CT_SSQ 328 .02 Page 42 of 110 Siemens 10. .1. If the connection is not available. 100 MB switch.0. 1 Dashboard Pos.08 CS PS CT .13.02 Page 43 of 110 SOMATOM Sensation 10. 2 Power-on indicator Pos.IRS 2. 4 Receiver board. 16: Front view of IRS 2/2F Pos. 6 KVM switch Siemens CT02-023. D23/D24 Pos. 5 Switch Pos.04. 3 Service console . IRS 2c and IRS2F 0 Overview 0 Fig.lockers Pos. service switches and connectors 4IRS 2. IRS 2c and IRS2F 43 4- Indicators.840. the gantry.g. In case this LED is off. • check fuses F4 and F5 at the PDC • Check the power connection in back of the cabinet SOMATOM Sensation CT02-023.44 IRS 2.13. but other components are powered.840.02 Page 44 of 110 Siemens 10.08 CS PS CT . IRS 2c and IRS2F Power-on indicator 0 The green LED above the service console indicates that power is available.04. e. 08 CS PS CT . 2 Contactor K2 Pos. IRS 2c and IRS2F 45 • Check current limiter according to the “Functional Description” and the drawing of the electrical connections.04.IRS 2. Fig.13. 18: Physical location of current limiting components Pos. 1 Contactor K1 Pos. 17: Current limiter 1 2 3 Fig. 3 Resistor R1 Siemens CT02-023.02 Page 45 of 110 SOMATOM Sensation 10.840. • Each computer system is monitored for power. 46) does not light up.840. Use a pen with a thin tip to press the button. 46) is used to switch each computer system on and off. 46) indicates that the computer is on or off. IRS 2c and IRS2F Dashboard 0 The dashboard is a service board installed in every computer system. • The Reset Button (7/Fig. 19 / p. 19 / p. 19 / p.08 CS PS CT . Additionally. • The green Power LED (2/Fig. • The green HDD LED (6/Fig. • Temperature monitoring is currentlyonly supported via “PC Health monitoring. 46) indicates access to the hard disk drive of the operating system. 19 / p." In case of failure. 46) on indicates a power failure. 19 / p.04. • The yellow LED LAN (5/Fig. an error message is sent to the event log.02 Page 46 of 110 Siemens 10. 19: Dashboard • The ON/OFF button (1/Fig. 19 / p. check whether the power cable in back of the corresponding computer is connected properly. 1 2 3 4 5 6 7 Fig. 46) is used to prompt the computer to perform a hard- ware reset. A boot-up is performed. but the yellow LED Overheat (4/Fig.46 IRS 2. independent of the other computers. 46) indicates activities on the On-Board-LAN con- nection. The LED Power Fail (3/Fig.13. a message is sent to the event log. If LED is off and the other computers are on. 19 / p. SOMATOM Sensation CT02-023. 20 / p. IRS 2c and IRS2F 47 1GBit LAN card 0 Fig. 47) Transfer rate of the network connection.08 CS PS CT . 20 / p.04. The LEDs indicate the following conditions: LED Meaning 10/100/1000 (1/Fig.840. Siemens CT02-023. LED 1000 is permanently ON ACT (2/Fig.IRS 2.02 Page 47 of 110 SOMATOM Sensation 10.13. 21: On-board LAN connection The computer systems are connected via the on-board LAN connections. 20: 1 GBit LAN card (version 2) The 1GB LAN card or Gigabit Ethernet server adapter is used as the interface to transfer data between the computer systems via the 1GB switch. 47) Indicates data transmission or receipt On-board LAN connection 0 2 3 1 Fig. 02 Page 48 of 110 Siemens 10.on board D5: Reset is active During normal operation. only 1 REC is installed). • The yellow LED RDY (1/Fig. DMA OUT are blinking.04. 22 / p. DMA OUT are blinking. DMA IN. SOMATOM Sensation CT02-023. • The red LED ERR (2/Fig.on board D4: A task is active .08 CS PS CT . 48) and DMA OUT (4/Fig. 22 / p. 48) indicate when a DMA is being performed. • The green LED TACT (5/Fig.840.48 IRS 2. For D5: LEDs DMA IN. 22 / p. 48) indicates that the driver is loaded and the board is ready.13. 48) indicates an error. 22 / p. start a back projec- tor test with the Service Software. • The green LED"s DMA IN (3/Fig. the LED RDY is ON. During image reconstruction and backprojector test: For D4: LEDs TACT. 48) indicates . In this case. 22 / p. IRS 2c and IRS2F Parallel back projector board D4 and D5 0 1 2 3 4 5 Fig. 22: Parallel back projector board D4/D5 The back projector boards are installed in IRS REC1 and IRS REC2 computers (in IRS 2c. 24: Receiver board G-Rec64 D24 Pos. • The green LED Data indicates that block data are being received. 6 LED NoSignal Pos. 8 LEDs Err0 to Err7 The receiver board F-REC D23 or G-REC D24 is installed inside the IRSAQP. • The red LED Error indicates that a transmission error has occurred. 88).04. 5 LED Data Pos. 7 Connector Gantry Interface (not used) Pos. 1 LED Ready Pos. REC 2 or REC 3. F-Rec D23 Fig.IRS 2. 2 LED Error Pos.02 Page 49 of 110 SOMATOM Sensation 10. 3 LED Ready Pos.08 CS PS CT . 5 LEDs Err0 to Err7 Pos. In this case.840. IRS 2c and IRS2F 49 Receiver board 0 1 2 3 4 5 Fig.13. 2 Fiber optic input from Gantry Pos. typically after a mode is loaded. • The yellow LED NoSignal indicates that no optical signal is available. and cleared at the begin- ning of a scan. check the optical connection between the receiver board and gantry or perform a loop back test as described in (Local test of the back projector in IRS REC 1. 5) display the output of an 8-bit error counter. 23: Receiver board. 4 LED Error Pos. If the local firmware is properly loaded. • The yellow LED Ready indicates that the driver is loaded and the board is in the Ready status. NOTE An optical cable is delivered with the system for trouble- shooting. • The red LED"s Err0 to Err7 (Pos. The counter is incremented via hardware with each error detected. Siemens CT02-023. CAN communication and receiver board in IRS AQP or IRS TCR / p. 3 LED Data Pos. 4 LED NoSignal Pos. 1 Fiber optic output (for service only) Pos. the LED flashes during standby. the LED should be permanently “ON”. SOMATOM Sensation CT02-023.50 IRS 2.02 Page 50 of 110 Siemens 10. 1G Link is “OFF” No link established. Slow blinking 1G Link The switch has detected receive bit errors. • The LED ACT “Blinking” indicates transmission or reception of data packages.840.04. the LED should be permanently “ON”. Replace network cable. 1GBit switch . IRS 2c and IRS2F NOTE More detailed information regarding LEDs on the F-REC D23 or G-REC D24 is published in the documentation “Trouble- shooting Guide P30 DMS”. Verify network connection. Normal status after power on LED Condition Power ON 1G Link ON ACT OFF BLINKING during data transmission FDX/HDX ON Tips for troubleshooting Symptom Corrective Action Power LED is off Make sure the power cord is connected properly at the back of the unit. Fast blinking 1G Link The switch has detected a low signal-to-noise ratio. Since the IRS is always working in full-duplex mode. Check for faulty Ethernet adapter or other network devices. Since the IRS always works in this mode.or half-duplex mode.13. in the chapter on “Troubleshoot- ing the data path”.08 CS PS CT . Ver- ify network connection. • The LED FDX/HDX indicates whether the switch is working in full.8 ports 0 The LEDs indicate the following conditions: • The LED 1G Link “ON” indicates that a valid 1Gbps link is established. • The Power LED shows whether the component is switched on or off. 1 Scope 0 The network connection between the ICS and the IRS is tested during the start up of SOMARIS.Click Ctrl and Esc simultaneously.04.179 -20000 -t ↵ (for Somaris/5 Version VB20 and higher versions) This operation sends continuous pings with a buffer length of 20000 from the ICS to the IRS.IRS 2. as follows: Disconnect the crossover cable from the ICS. you can monitor the transfer by checking the LEDs on the ICS (on-board LAN connection) and the IRS. on port 6 of the switch. Now perform the ping test as described above. The green ACT LED of the LAN card indicates when the connection is active. . Sys. The LEDs should be ON during data transfer. IRS 2c and IRS2F 51 Hints for “Fatal Error in Image Recon.08 CS PS CT .CT_SSQ 328 .13. switch.For troubleshooting. The event log displays the following messages: . the switch may be bypassed. If the connection is not available. 75)).211.1. Disconnect the on-board LAN connection on the IRSTCR and connect the LAN cable W62 from ICS to this location (see also (Fig.0.” after start up 4. 43).CT_ISV 3 .02 Page 51 of 110 SOMATOM Sensation 10. the software displays a pop-up window with the message “Fatal Error in Image Reconstruction System”.168.168.In addition to the messages. . . • Check if ICS and IRS are connected via the crossover cable.840.Select Start > Programs > Command Prompt (for Somaris/5 version below VB10) or Start > Programs > Accessories > Command Prompt (for Somaris/5 VB10 and higher) to open the Command Prompt window. port 6. 43 / p.2 -l 20000 -t ↵ (for Somaris/5 Version VB10 and VB19) ping 192.1. .Type ping 1. Siemens CT02-023.CT_ISV 29 .CT_ISV 31 Hints for troubleshooting 0 • First check whether the IRS and its computers and switches are switched on according to (Indicators. • Send ping commands from the ICS to the IRS . Interrupt the transfer with Ctrl and C. service switches and connectors / p.2 -l 20000 -t ↵ (for Somaris/5 versions below VB10) ping 192. Rearrange the original cable connection after testing. SOMATOM Sensation CT02-023.Run the Local Hardware Test for the network in IRSTCR according to (Local net- work test / p.840.13. 86).08 CS PS CT .02 Page 52 of 110 Siemens 10.04. IRS 2c and IRS2F .52 IRS 2. 02 Page 53 of 110 SOMATOM Sensation 10. 10 Power-on LED Pos. 25: Front view if IRS 3 Pos. 12 Receiver board GRec D24 Pos.13. 3 IRS REC 2 Pos.08 CS PS CT . 11 Dashboard Pos.IRS 3 53 5- Indicators. 13 CIB D32 Siemens CT02-023.04. 8 SCI card Pos. 4 Service console Pos. service switches and connectors 5IRS 3 0 Overview 0 Fig. 6 IRS TCR Pos. 1 IRS REC 3 Pos. 5 IRS REC 1 Pos. 7 GBit switch Pos. 2 KVM switch Pos.840. 9 Parallel back projector board D5 Pos. 25 / p.08 CS PS CT .54 IRS 3 Power-on indicator 0 The green power-on LED (10/Fig.g.04. while other components are powered.840. the gantry. e. 53) indicates that power is available.02 Page 54 of 110 Siemens 10. • check fuses F4 and F5 at the PDC • Check the power connection in back of the cabinet SOMATOM Sensation CT02-023.13. In case this LED is off. IRS 3 55 • Check current limiter according to the “Functional Description” and the drawing of the electrical connections.04. 26: Current limiter 1 2 3 Fig.13.840. 1 Contactor K1 Pos. 2 Contactor K2 Pos. 27: Physical location of current limiting components Pos. 3 Resistor R1 Siemens CT02-023. Fig.08 CS PS CT .02 Page 55 of 110 SOMATOM Sensation 10. Fig. On the IRS TCR. • The Reset Button (7/Fig.13.840.GBit switch .02 Page 56 of 110 Siemens 10. 56) of the IRS REC computers is not relevant for service. The LED Power Fail (3/Fig. independent of the other computers. • The green HDD Busy LED (6/Fig. 28: Dash board • The ON/OFF button (1/Fig. 56) indicates two faults: If the LED is constantly ON. 56) is used to switch each computer system on and off. 28 / p. SOMATOM Sensation CT02-023. it indicates traffic between ICS . 56) on indicates a power failure. • The green Power-On LED (2/Fig.IRS TCR. Use a pen with a thin tip to press the button. 28 / p. 28 / p. 56) is used to prompt the computer to perform a hard- ware reset. 28 / p. a fan fail is indicated. A boot-up is performed. • The yellow LED On board LAN 1 (5/Fig. 56) indicates access to the hard disk drive of the operating system. 25 / p. the main board is overheating. an error message is sent to the event log. 28 / p. 28 / p. If the LED is Flashing. Additionally. check whether the power cable in back of the corresponding computer is connected properly. • The yellow LED Overheat (4/Fig. 28 / p.04.08 CS PS CT .56 IRS 3 Dashboard 0 The dash board (11/Fig. 56) indicates that the computer is on or off. • Each computer system is monitored for power. If LED is off and other computers are on. 53) is a service board installed in every computer system. Tips for troubleshooting If the SCI network does not work properly.04. Make sure that the cables are installed in the right sequence (out to in) and are properly seated. please check the following list: • Check that the green LED indicator on the SCI adapter cards is glowing. the nodes may not be connected properly. 88) Siemens CT02-023. refer to (Fig. Green Blinking Cable installed and OK. Green Steady Cable installed.IRS 3 57 SCI card 0 Fig. Yellow Short period Self-test is running after power on. cable is not installed correctly. 79) LED color LED behavior Interpretation Yellow Steady Power on SCI board. For further information. and data transmission. To do this. Remote computer is not powered on or erroneous cable is being used. 79). This allows you to isolate a faulty cable or a faulty adapter. try each cable in loop-back. 80) • Run the SCI diagnostic tool acording to(Test the SCI network / p. 25 / p.13.02 Page 57 of 110 SOMATOM Sensation 10. however. connect the SCI cable (delivered with the system) between the SCI IN/OUT connectors on one node.840. • If it is still not green. and OK. If the green LED indicator is not on. Refer to (Fig.08 CS PS CT . 29: SCI card Pos. 2 SCI In connector (marked yellow) Pos. or software reset. after installation of cable. 3 LED The SCI card (8/Fig. 47 / p. 47 / p. 53) is used as the interface for transferring data between the computer systems via the SCI network. • By-pass a computer according to(Tips for troubleshooting / p. 1 SCI Out connector (marked blue) Pos. 58) indicates an error. 31 / p.02 Page 58 of 110 Siemens 10. • The green LEDs DMA IN (3/Fig.13.840. Both connections are only used for IRS TCR. port 1 (left side) is the connection to the ICS via the switch. • The yellow LED RDY (1/Fig. • The red LED ERR (2/Fig. 25 / p. start a back projec- tor test with the Service Software. In this case. 31 / p. 31: Parallel back projector board D4/D5 The parallel back projector boards (9/Fig. SOMATOM Sensation CT02-023. 30: On-board LAN connections The GBit network NET is connected via the on-board LAN connections. 53) are installed in IRS REC 1. On this computer. 31 / p. IRS REC 2 and IRS REC 3 computers. 31 / p.04.58 IRS 3 On-board LAN connection 0 Fig. 58) indicates that the driver is loaded and the board is ready. port 2 (right con- nection). 58) and DMA OUT (4/Fig.08 CS PS CT . Parallel back projector board D5 0 1 2 3 4 5 Fig. 58) indicate when a DMA is being performed. 6 LED NoSignal Pos. the LED flashes during standby. • The red LED Err (4/Fig. 25 / p. During image reconstruction and backprojector test: LEDs DMA IN. 31 / p. During normal operation. 32 / p. • The yellow LED Ready (3/Fig. 5 LED Data Pos.13. • The green LED Data (5/Fig. 4 LED Error Pos. 59) indicates that the driver is loaded and the board is in the Ready status.IRS 3 59 • The green LED TACT (5/Fig.02 Page 59 of 110 SOMATOM Sensation 10. the LED RDY is ON. 32 / p. 59) indicates that a transmission error has occurred. 8 LEDs Err0 to Err7 The receiver board G-REC D24 (12/Fig. 32: Receiver board G-Rec64 D24 Pos. 1 Fiber optic output (for service only) Pos. 2 Fiber optic input from Gantry Pos.840. 58) indicates that a reset is active. typically after a mode is loaded. 59) indicates that block data are being received. DMA OUT are blinking. If the local firmware is properly loaded. Siemens CT02-023. 53) is installed inside the IRS TCR. 7 Connector Gantry Interface (not used) Pos. 3 LED Ready Pos.08 CS PS CT . 32 / p.04. Receiver board 0 Fig. • The Power LED shows whether the component is switched on or off. GBit switch . 32 / p. 32 / p. check the optical connection between the receiver board and gantry or perform a loop back test as described in (Local test of the back projector in IRS REC 1. REC 2 or REC 3. more specifically in the chapter on “Troubleshoot- ing the data path”.8 ports 0 The LEDs indicate the following conditions: • A blinking LED ACT indicates transmission or reception of data packages. 59) display the output of an 8-bit error counter. 88). Since the IRS is always working in full duplex mode. • The red LEDs Err0 to Err7(8/Fig.08 CS PS CT . the LED should be permanently “ON”. • The LED FDX/HDX indicates whether the switch is working in full. CAN communication and receiver board in IRS AQP or IRS TCR / p.or half-duplex mode. Normal status after power on LED Condition Power ON ACT OFF BLINKING during data transmission FDX/HDX ON SOMATOM Sensation CT02-023. and cleared at the beginning of a scan.60 IRS 3 • The yellow LED NoSignal (6/Fig.02 Page 60 of 110 Siemens 10.13.04. In this case. NOTE More detailed information regarding LEDs on the G-REC D24 is published in the documentation “Troubleshooting Guide P30 DMS”. 59) indicates that no optical signal is avail- able. The counter is incremented via hardware with each error detected.840. NOTE An optical cable is delivered with the system for trouble- shooting. . service switches and connectors / p.Click Ctrl and Esc simultaneously. 47 / p.04.” after start up 5.CT_ISV 29 .168. The LED on the on-board LAN connection indicates when the data transmission is running. .1 Scope 0 The network connection between the ICS and the IRS is tested during the start up of SOMARIS. .Type ping 192.13.In addition to the messages. 79)). The event log displays the following messages: . Sys. on port 6 of the switch. switch. the switch may be bypassed.Select Start > Programs > Accessories > Command Prompt to open the Command Prompt window. • Check if ICS and IRS are connected via the network cable CAT5e.IRS 3 61 Hints for “Fatal Error in Image Recon. Siemens CT02-023.179 -l 20000 -t ↵ This operation sends continuous pings with a buffer length of 20000 from the ICS to the IRS. the software displays a pop-up window with the message “Fatal Error in Image Reconstruction System”. you can monitor the transfer by checking the LEDs on the ICS (on board LAN connection) and the IRS.For troubleshooting.CT_ISV 3 . . as follows: Disconnect the crossover cable from the ICS.CT_SSQ 328 . • Send ping commands from the ICS to the IRS . Interrupt the transfer with Ctrl and C.Run the Local Hardware Test for the network in IRSTCR according to (Local net- work test / p.08 CS PS CT . 86). Disconnect the on-board LAN connection on the IRSTCR and connect the LAN cable W62 from ICS to this location (see also (Fig.840. . Now perform the ping test as described above.211.02 Page 61 of 110 SOMATOM Sensation 10.CT_ISV 31 Hints for troubleshooting 0 • First check whether the IRS and its computers and switches are switched on according to (Indicators. The LEDs should be ON during data transfer. port 1. Rearrange the original cable connection after testing. 53). If the connection is not available. and connectors 6IRSmx2s 0 Overview 0 Fig.Front view Fig. 2 GREC64 D24 Pos.13.08 CS PS CT . 3 CAN_PCIe Pos. 3 System disk Pos.840. 5 PSM SOMATOM Sensation CT02-023. 1 Dashboard Pos. 1 PBX-60 D7 Pos. service switches. 4 Data disk Pos. 2 DVD drive Pos. 33: IRSmx2 .04.02 Page 62 of 110 Siemens 10. 4 SAS controller Pos.62 IRSmx2s 6- Indicators. 34: Back view of IRSmx2 Pos. • The LED Fan fail overheat indicates two faults.If the LED is Flashing. 1 ON/OFF button Pos. 2 Power LED Pos. 4 Fan Fail Overheat LED Pos. .04. the main board is overheating. not connected to power. Use a pen with a thin tip to press the button. • The Reset button is used to prompt the computer to perform a hardware reset. for service activities the IRS is switched on/off via the control box. 7 Reset button Switches and indicators on the dashboard • With the ON/Off button. Usually. A higher frequency of the blinking indi- cates that more than one PSM has a problem. . 35: Dashboard Pos. 6 SATA DVD Pos.IRSmx2s 63 Dashboard 0 Fig.If the LED is constantly ON.840. • The LED Power on indicates that the IRS is in operation.IRS.GBit switch .13. 5 LAN LED Pos. Siemens CT02-023. • The LED Power fail blinks when at least one of the PSMs is defective. a fan fail is indicated. the ARC can be switched on and off separately. • The LED SATA DVD indicates access to the hard disk drive of the operating system or the DVD drive. or not inserted correctly into the slot. • The LED LAN 1 indicates data traffic between ICS .08 CS PS CT . 3 Power Fail LED Pos.02 Page 63 of 110 SOMATOM Sensation 10. A boot-up is performed. Select C:\Somaris\service\html\homemenu\StartIRSRemoteconsole.13. 36: KVM access from ICS to IRS via KVM over IP Pos. Open a Windows Explorer window.html 4.04.1 Scope 0 Beginning with IRSmx2s.64 IRSmx2s Troubleshooting with the Local Hardware Tests 6.02 Page 64 of 110 Siemens 10. Fig. 5. close the IRS remote console window. Disconnect the LAN cable from LAN#1 and plug it into the KVMoverIP interface.840. KVM over IP to ICS 2. SOMATOM Sensation CT02-023. connect the LAN cable to its old position LAN#1 and perform an application restart at the ICS. To work locally on the IRS. Wait until the window of the IRS appears. After the tests have been performed. direct access to the IRS is still possible from the ICS via KVMoverIP. perform the following steps: 1. 1 Disconnect the LAN cable from here Pos. However. 3. the service console on the IRS computer is not available any longer.08 CS PS CT . 2 and connect it here. 37: Local hardware test window Pos.02 Page 65 of 110 SOMATOM Sensation 10. Siemens CT02-023. The Local Hardware Test window is displayed. time-related information is displayed. the individual test can be selected and started. 2. Click the Windows Start button > Local HW Test 2. 3 Info screen The Local Hardware Test window is divided into three parts: 1.08 CS PS CT . 2 Hardware test Pos.840.04. Fig. Within the hardware test.IRSmx2s 65 Working with the Local Hardware Tests 0 1. 1 Health monitor Pos. 3.13. In the Info screen. The health monitor displays the status of several components within the IRS. • The yellow LED Ready (3/Fig. 8 LEDs Err0 to Err7 The receiver board G-REC64 D24 (2/Fig. 66) indicates that the driver is loaded and the board is in the Ready status.08 CS PS CT . In this case. 66) indicates that block data are being received. 38: Receiver board G-Rec64 D24 Pos. 38 / p.66 IRSmx2s Troubleshooting the Receiver Board 6. 3 LED Ready Pos. 66) indicates that no optical signal is available.840.04. 5 LED Data Pos. the LED flashes during standby. • The red LED NoSignal (6/Fig. • The green LED Data (5/Fig. typically after a mode is loaded. 4 LED Error Pos. 62) is installed inside the IRSmx2s. NOTE An optical cable is delivered with the system for trouble- shooting.02 Page 66 of 110 Siemens 10. If the local firmware is properly loaded. 38 / p. 38 / p. 66) indicates that a transmission error has occurred. 38 / p. 103). 7 Connector Gantry Interface (not used) Pos. 66)(5/Fig. 2 Fiber optic input from Gantry Pos. SOMATOM Sensation CT02-023. • The red LED Err (4/Fig. 38 / p. CAN communica- tion.2 Receiver board 0 Fig. and receiver board / p. 1 Fiber optic output (for service only) Pos. 6 LED NoSignal Pos.13. check the optical connection between the receiver board and gantry or per- form a loop back test as described in (Local test of the back projector. 34 / p. 02 Page 67 of 110 SOMATOM Sensation 10.IRSmx2s 67 • The red LEDs Err0 to Err7 (8/Fig. 38 / p.04.840. The counter is incremented via hardware with each error detected.08 CS PS CT . more specifically in the chapter on “Trou- bleshooting the data path”. NOTE More detailed information regarding LEDs on the G-REC64 D24 is published in the documentation “Troubleshooting Guide P30 DMS”. 66) display the output of an 8-bit error counter. Das muss ich noch anpassen Siemens CT02-023.13. and cleared at the beginning of a scan. 68 IRSmx2s Troubleshooting the back projector board PBX-60 D7 6.3 LEDs of the back projector board PBX-60 D7 0 Fig. 39: LEDs of PBX-10 D6 and PBX-60 D7 SOMATOM Sensation CT02-023.13.08 CS PS CT .02 Page 68 of 110 Siemens 10.840.04. 4 Fig.04.13.840. 40: CAN PCIe Board Pos. • The LED with the label D indicates power on the CAN PCIe board. 1 Data transfer LED Pos.02 Page 69 of 110 SOMATOM Sensation 10. Siemens CT02-023. 2 Power LED • The LED with the label C indicates data transfer.IRSmx2s 69 Troubleshooting the CAN PCIe board 6.08 CS PS CT . 08 CS PS CT . Evaluate the displayed images for possible errors. several check sums are verified in front of and in back of the hardware devices. Testing the data path from RCOM to IRS AQP or IRS TCR (IRS 3) and IRS internal components Use the data set stored in the RCOM. 2. In case of errors. NOTE A fiber optic cable is delivered with the system for trouble- shooting. The test can be performed with or without rotation. Select IRS Disk Test > Receiver Click Go to start the test. This test can be per- formed with or without rotation to separate the errors coming from the slip ring or from other components. 3 7- Tests in Service Platform via Somaris/5 7Tests for IRS 1. • Receiver mode: A comparable IRS-internal test which should be performed to exclude IRS-internal errors during Transmitter mode tests. such as the receiver or the back projector. The images show three concentric rings.70 Tests for IRS 1. Select IRS Disk Test > Transmitter with rotation or Transmitter without rotation Click Go to start the test. On the one side.02 Page 70 of 110 Siemens 10. sec- tion “DMS P30”. 3 0 Select any IRS test via the Local Service > Test Tools > IRS/ICS Testing the IRS with the Disk Test 0 Scope The Disk Test is used to check the data path from the RCOM to the IRS AQP (IRS 1 and 2).840. refer to the document “Troubleshoot- ing the data path” in “Troubleshooting guide.13. 2. 2F. Evaluate the displayed images for possible errors. perform additional eeceiver or/and back projector tests.04. respectively IRS TCR (IRS 3) and IRS internal components. Testing the IRS internal components This receiver test is an internal IRS test and should be performed in case of errors in the transmission mode test to exclude IRS internal errors. A data set is stored in the RCOM as well as in the IRS AQP/IRS TCR. 2F. For further information. according to the error message. Gantry”. The data set stored in the IRS AQP or IRS TCR (IRS 3) is used. 2c. On the other side. SOMATOM Sensation CT02-023. There are two modes available with the Disk Test: • Transmitter mode: The data pattern from RCOM to IRS is tested. 2c. the disk test calculates and displays 16 images based on these data. IRS REC 2 or IRS REC 3) that is defective.04. 2. In case of the IRS cabinet computer: NOTE The F-REC board D23 or the G-REC board D24 within the IRS AQP (IRS 1 & 2) or IRS TCR (IRS 3) is not a Field Replaceable Unit (FRU).13. check the event log for further informa- tion. In case of errors. Running the back projector test Select IRS HW Test > back projector Click Go to start the test If the message “IRS HW test failed“ appears. IRSREC 2 or IRS REC 3 has to be replaced. IRS REC 2 or IRS REC 3.Tests for IRS 1.02 Page 71 of 110 SOMATOM Sensation 10. check the event log for further informa- tion.840.08 CS PS CT . the IRSREC 1. 2c. 2F. All computers are tested with a single test. Siemens CT02-023. Testing the parallel back projector component with the HW test 0 Scope The back projector test is used to check the back projector component within the IRS REC 1. Running the receiver test Select IRS HW Test > Receiver Click Go to start the test If the message “IRS HW test failed“ appears. only 1 IRS REC exists. 3 71 Testing the receiver component with the HW Test 0 Scope In addition to the Disk Test. A board self-test is performed. A board self-test is performed. In case of IRS 2c. the IRS AQP (IRS 1 & 2) or IRS TCR (IRS 3) has to be replaced. In case of an IRS cabinet computer: NOTE The back projector boards D4 or D5 are not Field Replaceable Units. The message description of the error message indicates the computer (IRS REC 1 . In case of error. the HW Test is used to check the F-REC or G-REC board in the IRS AQP (IRS 1 &2) or IRS TCR (IRS 3). 2F. If the message “IRS HW test failed appears.04.02 Page 72 of 110 Siemens 10. check the event log for further informa- tion.840. Click Go to start the test. Testing the hard disks 0 Scope This test is used to check the hard disks of the IRS computer systems (system and storage disks).72 Tests for IRS 1. Running the CAN Test Select IRS HW Test > CAN board. 2c. check the event log for further informa- tion. SOMATOM Sensation CT02-023. 3 Testing the CAN communication between gantry and IRS 0 Scope This test is used to check the CAN communication from the gantry.08 CS PS CT . MCU via cable W75 to IRS AQP or IRS TCR D32. 2. Running the hard disk test Select IRS HW Test > Hard disk Click Go to start the test If the message “IRS HW test failed appears.13. 02 Page 73 of 110 SOMATOM Sensation 10.840. 2F.13. 41: Network of IRS 1 (Somaris/5 version < VB10) Siemens CT02-023. 3 73 Testing the network of IRS 1 0 Scope Fig. 2c.08 CS PS CT .Tests for IRS 1.04. 2. 13. An overview of the network configuration is shown in the drawing above.04. A packet size of 64 kByte is configured. For the 100 Mbit network the throughput typically measured is about 11 MB/sec. 3 Fig.02 Page 74 of 110 Siemens 10. IRSREC1 and IRSREC2. IRSAQP. SOMATOM Sensation CT02-023. 42: Network of IRS 1 (beginning with Somaris/5 version VB10) The network test is performed on the IRS TCR and IRS AQP. ¹ A throughput of less than 8 MB/sec will result in the message Network test failed. 2F. For the 1 Gbit network the throughput typically measured is about 50 to 60 MB/sec.08 CS PS CT . These activities are in principle the same as sending a package of ping commands to the connected network components. 2c. Each computer sends an ICMP Echo Reply to the IRSTCR. 2. A package of ICMP (Internet Control Message Protocol) Echo Requests is sent to the computer systems ICS. ¹ A throughput of less than 40 MB/sec will result in the message Network test failed.840.74 Tests for IRS 1. 43: Network of IRS 2 (Somaris/5 version < VB10) Siemens CT02-023.Tests for IRS 1. It is checked during the startup of the IRS software Performing the network test Select IRS HW Test > Network. 3 75 NOTE For Somaris/5 version < VA70: Only the 100MBit network is tested. 2c.08 CS PS CT .04. If the message “IRS HW test failed appears.02 Page 75 of 110 SOMATOM Sensation 10. check the event log for further informa- tion. 2F.13. 2. The 1GBit network is not covered by this test. Click Go to start the test. 2c and 2F 0 Scope Fig. Testing the network of IRS 2.840. 3 Fig.04.840. 44: Network of IRS 2 (Somaris/5 version VB10) SOMATOM Sensation CT02-023. 2.02 Page 76 of 110 Siemens 10. 2F.08 CS PS CT .76 Tests for IRS 1.13. 2c. 02 Page 77 of 110 SOMATOM Sensation 10.13.08 CS PS CT . 3 77 Fig. 45: Network of IRS 2F (version Somaris VB19) Siemens CT02-023.04. 2F. 2.Tests for IRS 1.840. 2c. a package of ICMP (Internet Control Message Protocol) Echo Requests is sent to the computer systems ICS. During the NET test. NOTE The location of boards shown in the figures may appear slightly different than that for your system.840. 2c. Please refer to the information within the software. IRSAQP. NOTE Because the maximum transfer rate of both networks is 1 Gbit. 46: Network of IRS 2/2F (Somaris VB20 and higher versions) NOTE The IRS REC 2 is not installed in the IRS 2c. the labels at the front door and the layout of the components.78 Tests for IRS 1.02 Page 78 of 110 Siemens 10. 2F. the old naming of the IRS 1 cannot be used for the IRS 2.04. 2. The network test is performed on the IRSTCR (NET) and the IRSAQP (LNK). Therefore the network of the control data (100 Mbit of the IRS 1) is called “NET” and the network of the image data (1 Gbit of the IRS 1) is called “LNK”. During the LNK test requests are sent to the IRSREC1 and IRSREC 2 SOMATOM Sensation CT02-023.13. 3 Fig. IRSREC1 and IRSREC2 (in case of IRS 2c.08 CS PS CT . only IRS REC1 exists). Testing the network of the IRS 3 0 Scope Fig. A packet size of 64 kByte is configured.13. check the event log for further informa- tion. 2F. check the event log for further informa- tion. These activities are in principle the same as sending a package of ping commands to the connected network components. Performing the network test Select IRS HW Test > Network. An overview of the network configuration is shown in the figure above.840. 2c.08 CS PS CT .Tests for IRS 1.04. Both networks are checked with one test. If the message “IRS HW test failed appears. If the message “IRS HW test failed appears. Siemens CT02-023. 3 79 (not IRS 2c). Click Go to start the test. 2. 47: Network of IRS 3 The network of the IRS 3 consists of the GBit network which is called NET and the SCI ring (SCI is the abbreviation for Scaleable Coherent Interface). Performing the network test Select IRS HW Test > Network. Each computer sends an ICMP Echo Reply to the IRSTCR or the IRSACQ.02 Page 79 of 110 SOMATOM Sensation 10. Click Go to start the test. Perform a connection with the test cable between IRS REC 2 SCI IN and IRS REC 2 SCI OUT Start the network test program If there are no error messages anymore.80 Tests for IRS 1. If there are still error messages. the IRS REC 2 or one of the disconnected cables are defective. the other computers and cables have to be tested in the same way.08 CS PS CT . Further tests can be performed directly on the individual IRS computers (see (Local net- work test / p. a network cable is delivered with the system. It can be used for testing a cable or for bypassing an individual computer. 3 Tips for troubleshooting For troubleshooting the SCI ring. 86) After testing make sure that all cable connections are in their original state. 2F.04.13. 2. 2c. SOMATOM Sensation CT02-023. Example for bypassing the IRS REC 2: Disconnect the SCI cables on IRS REC 2 SCI IN and SCI OUT.02 Page 80 of 110 Siemens 10.840. It is used for installating the IRS software. IRS 1 only: Use the handle to pull the console out of the cabinet (3/Fig. 2C. Lift the TFT monitor into service position.Tests for IRS 1. 3 81 Working with the service console 7. 16 / p. Do not use the menu button. IRS 2/2C/2F Computer number Desktop background color IRS AQP 1 yellow IRS TCR 2 White IRS REC1 3 light green IRS REC2 (does not dark green 4 exist in IRS 2c) Tab. 1 Coordination of computers (IRS 1. If necessary adjust brightness and contrast.04.02 Page 81 of 110 SOMATOM Sensation 10. IRS 2 only: Press black lockers (3/Fig. 2F. Moving the console into service position 1. keyboard and touch pad. because the display is configured in the factory. 2. The display is switched on automatically.13. 2F) IRS 1. 31) until it locks into place in the guide rail. 2. as follows: Tab. 5 / p. for configuring the IRS REC computers.1 IRS cabinet computer 0 Scope The service console is a terminal with TFT display. 2c. 2 Coordination of computers (IRS 3) IRS 3 Computer number Desktop background color IRS TCR 1 White IRS REC 1 2 light green IRS REC 2 3 Medium green IRS REC 3 4 dark green There are two ways to select a specific computer: Siemens CT02-023. and for monitoring the computers during SW start-up and standard operation. 3.840.08 CS PS CT . 43) on the front side of the console and pull it out of the cabinet until it locks into place in the guide rail. It can be switched to every computer within the IRS system. Selecting a computer The computers are numbered from bottom to top. 2. button (1/Fig. 82) according to the table “Coordination of computers” above. 5 / p. SOMATOM Sensation CT02-023. 2 1 Fig. 48 / p. then release the button and press 4 Moving the service console into normal position 1.840.08 CS PS CT . 82) indicates the computer selected. 2.02 Page 82 of 110 Siemens 10. 2c. 2. IRS 3: Select the computer directly by pressing the respective button at the KVM switch. 31): IRS 1 and IRS 2: Select a specific computer by pressing the + or . 2F. Via the KVM switch (10/Fig. Close the TFT display.13.04. Via the service console (IRS 1. 48: KVM switch of IRS 1 and 2 2. Note: The TFT display is switched off automatically. IRS 2.82 Tests for IRS 1. 3 1. Release the levers on both sides of the guide and push the service console completely into the cabinet. Example: Select the IRS REC 2 computer by pressing Ctrl first. IRS2C and IRS2F only): Press Ctrl and “computer number” (in this sequence) to switch directly to the speci- fied computer. 48 / p. The LED (2/Fig. 2F.04.Tests for IRS 1. Selecting the local tools 0 • Select the computer to be used to start the test according to (Selecting a computer / p. as well as the temperature of each computer system.2 Scope 0 For extended troubleshooting.08 CS PS CT . 2c. fans.exe (hard disk test only). or in case SOMARIS is not started. 3 83 Troubleshooting via the service console on the IRS 7. 49: Local hardware tests For Somaris version < VA70: The Local Hardware Tests have to be started via the NT Explorer.exe (all tests. Check the condition of the computer system using the Health monitoring tool 0 The Health monitoring SW tool checks the power. except for hard disk test) or d:\irsp30\test\SeaTools Enterprise.02 Page 83 of 110 SOMATOM Sensation 10. 2. The test programs may be located under d:\irsp30\tools\lhwtest.13. 81) • To open the Local Hardware Tests select NT > Local Hardware Tests Fig. Siemens CT02-023.840. the following tests may be started locally on the IRS via the service console: • D4 or D5 back projector • D32 CAN communication • Network • D23 or D24 receiver • Hard disks Important conditions of the computer systems are additionally measured and displayed via Health monitoring. 84 Tests for IRS 1. 2F. 2c. Fig. only 1 IRS REC exists).08 CS PS CT . The system fan is installed in the back of the system. 3. 2. IRS REC 2 or IRS REC 3(in case of IRS 2c. 84): .CPU 1 and 2: Voltage. SOMATOM Sensation CT02-023. 50: Local hardware tests NOTE For IRS 2: The fans are monitored as follows: CPU 1 and 2 show the rotation speed of the ventilators on the front side of the computer rack.04. A fatal error is generated. The following conditions can be checked in the Health monitoring window (1/Fig.System: Voltages.840. rotation speed of fans and temperature A warning message is generated if one of the specified voltage or fan limits is reached. IRS REC 1.02 Page 84 of 110 Siemens 10. 3 1.13. 2. A fatal error message is generated if the temperature limit is reached . if the temperature and the fan limits of the IRS AQP are reached. The Local Hardware Test window is displayed. 50 / p. rotation speed of the fans and temperature A warning message is generated if one of the specified voltage or fan limits is reached in IRS TCR. Select the computer and start the local HW test as described above. Temperature of the hard disks in IRS AQP .10% • Maximum temperature of HDDs: 60 degrees Celsius • Maximum temperature of CPU: 72 degrees Celsius • Maximum temperature of system: 70 degrees Celsius • Minimum fan speed: 1500 rpm NOTE For IRSTCR: Only the rotation speed of the slowest HDD fan is shown Fig. Only the rotation speed of the slowest system fan is shown.04.02 Page 85 of 110 SOMATOM Sensation 10. three in IRSAQP. 3 85 NOTE The IRS 1 has three system fans installed in IRSREC 1/2 and IRSTCR. . 2. IRS2c and IRS2F have two system fans installed in IRSREC 1 and IRSTCR. 2c. The IRS 2.840.8 % Rotation speed of fans: 1000 rpm Temperature of CPU 1 and 2: 75 degrees Celsius Temperature of system: 55 degrees Celsius (IRS 1) and 65 degree Celsius (IRS2) For IRS 3 only: • Voltae limits: +/. three in IRSAQP. four in IRSAQP. 2F.08 CS PS CT .13.The limits are defined as follows: Voltage +/. The IRS 2 has two system fans installed in IRSREC 1/2 and IRSTCR.Tests for IRS 1. 51: Location of fans (view from top) Siemens CT02-023. the destination from IRS TCR or IRS AQP to each computer can be selected individually. The network throughput for every computer is shown during the test run.840. SOMATOM Sensation CT02-023. For additional information regarding other settings. refer to (Testing the network of IRS 1 / p. NOTE The screenshot shows an IRS2 system with IRSREC1 and IRSREC2. 2c. In the mask Configuration Settings . Select Network and press Start to perform the network test. 3.02 Page 86 of 110 Siemens 10.13. Check the configuration settings by clicking the Config button (4/Fig. Select the IRS TCR or IRS AQP and start the Local Hardware Tests as described in (Selecting the local tools / p.86 Tests for IRS 1. 2F.04. 2. 84). 6. only 1 IRSREC exists. 50 / p. 83). Fig. in IRS 2c. 75). 2c and 2F / p. 5. 73) or (Testing the network of IRS 2.08 CS PS CT . 3 Local network test 0 1. 52: Configuration settings 4. Select Apply to modify the parameters or select Cancel to go back to the Local Hard- ware Tests window. 2. Siemens CT02-023.13. 3 87 NOTE Ignore the error messages of the first lines.Tests for IRS 1. select the Break button.02 Page 87 of 110 SOMATOM Sensation 10. 50 / p.04.08 CS PS CT . To stop the test. 2c. 2. 84) 7. a summary displays the number of test passes and failures (3/Fig. 2F. Fig.840. 53: Local network test (Somaris/5 version <VA70) In addition. 3 Test the SCI network 1. 4. Depending on the size and the number of disks. Select any computer of the IRS cabinet according to (Selecting a computer / p. 2. REC 2 or REC 3. 66) and data input (2/Fig.88 Tests for IRS 1. Select one of the following computers and start the local HW test as described in (Selecting the local tools / p. 38 / p. 2F or IRS TCR for IRS 3 For IRS 2F and IRS 3 with Somaris VB20 and higher versions a fiber loop-back test is available. Click Start > SCIDiag Fig. connect the data output (1/Fig. In case of an error. CAN communica- tion and receiver board in IRS AQP or IRS TCR 0 1. 2C. 2F or IRS TCR for IRS 3 . Select the checkbox “fiber loopback” in additon to the receiver test. 2. .04. If no error is detected. 2.840. 81) 2. the color of the window changes to green. 38 / p.CAN board and cable test: Select IRS AQP for IRS 1.02 Page 88 of 110 Siemens 10. In this case. To run this test. the window changes to red.Receiver test: Select IRS AQP for IRS 1. 2F or IRS TCR for IRS 3 .13. 80) Local test of the back projector in IRS REC 1.08 CS PS CT . 2C. IRS TCR for IRS 1.Network test : Select IRS AQP. 83): . The test for SCI network is started. 2F. 2C.Back projector test: Select IRS REC 1. or IRS REC 1. 2. 2c.Hard disk test: Select IRS AQP. or 3 (depending on the IRS system) . 66) on the G-Rec board D24 using the optical cable delivered with the system. 2. SOMATOM Sensation CT02-023. refer to (Tips for troubleshooting / p. IRS TCR. 2. 54: Start SCIDiag 3. the run time will be longer. or 3 For an extented hard disk test select the corresponding checkbox. an Application restart on the Navigator is required. Select the IRS REC computer to be tested. You may stop the test by selecting Break. 55: IRS stop 3.Tests for IRS 1. Additional local test of back projector D5 (only IRS 2F and IRS 3) 0 A more efficient test program for back projector board D5 is available on each IRS REC computer.02 Page 89 of 110 SOMATOM Sensation 10. For IRS REC tests only: After the Local Hardware Tests are started. Both com- mand windows will close. 50 / p. Otherwise you will receive irrelevant error messages. Check the messages for errors. select Yes. select IRS > Stop. An auto login is performed. 3 89 2. When the message This will end your Windows NT appears. For IRS REC tests only: Because the IRS was stopped. In addition. 2F. 2c. then select Logoff. Fig. Select the corresponding test in the Local Hardware Tests window and select Start. 2. 84). Select IRS > Stopin the menu bar of the upper small command window. 1. 5.840.08 CS PS CT . a summary displays the number of test passes and failures (3/Fig. 6. 7. After you have performed the test. Siemens CT02-023. 4.13. restart the IRS program by logging off: Press Ctr- land Alt and Del simultaneously.04. 2. 02 Page 90 of 110 Siemens 10.13. The test window appears Fig.04. 2. 3 3. 2c. Click Start > PBXTest Fig. 2F. 57: Pbxtest 5.90 Tests for IRS 1.840. Select S ↵ for a single run or C ↵ for a continuous run SOMATOM Sensation CT02-023. 56: Start Pbxtest 4.08 CS PS CT . 83). 2.04. shut down all IRS computers and restart the system at the control box. 58 / p. Siemens CT02-023. 58 / p.exe according to (Selecting the local tools / p. 58: Disk test 3.02 Page 91 of 110 SOMATOM Sensation 10. Open the new Option window by selecting the Disk Test button (2/Fig. The example in (1/Fig.13. 91) shows the first raw data disks of the IRS AQP. 91). Select your test options and press Start Test in the Option window. 7. 2F. Select the computer with the disks to be tested and start the program SeaTools Enter- prise.08 CS PS CT . Select one or more of the drives shown in the SeaTools Enterprise window. 4. 2. Local test of the hard disks 0 The following procedure is valid for Somaris/5 version <VA70: 1.Tests for IRS 1. 3 91 6. 2 1 Fig. After the test.840. Finish with ctl and C. 2c. additionally select the control box extended. 3 NOTE The running time of the long disk tests take about 30 min- utes.04. SOMATOM Sensation CT02-023. 2c.840. To run an intensive test. The following procedure is valid for Somaris/5 version VA70 and higher: 1. 4. 2. 2. Check for any error messages that may appear. 5. The running time of this test takes about 30 minutes. Fig. Select the computer with the disks to be tested and start the program Local Hardware Tests according to (Selecting the local tools / p. 83). 2F.08 CS PS CT . The Local Hardware Tests window is displayed 3.13.92 Tests for IRS 1. Check for any error messages that may appear.02 Page 92 of 110 Siemens 10. Select Hard Disk and click Start to run the test program. depending on the disk size. 59: Start disk test 5. a message regarding the final status of the installation is logged on every computer. the framed message “IRS installed OK” indicates that the SW installation of the selected computer was performed properly.log. check the status of each individual computer as described below. Siemens CT02-023. In addition.Select the computer you want to check at the service console according to (Selecting a computer / p.04.13. 3 93 Malfunctions following the IRS-SW installation 7. 81). 2.The installation protocol is located in the folder c:\Irssetup\ . Hints for troubleshooting 0 • Check the status of the complete SW installation .End of IRS Installation” appears. • Checking the status of the SW installation on an individual computer .At the end of the log file. Select NT > Explorer or alternatively via the NT Task manager: Press Ctrl and Alt and Del simultaneously.Open the file Irssetup. 2c. a summary message regarding the status of all installations is logged on the IRS TCR. the IRS software has to be reinstalled on all computers. the message “ + End of IRS installation” indicates that the installation of the IRS SW has been performed properly.log as described above. In this case. .840. Details about the failure are provided above the frame. For Somaris/5 VB10 and higher: Select My Computer and drive C: .Open the file Irssetup.3 Scope 0 The protocol of the SW installation is stored on each computer and may be evaluated for troubleshooting purposes. .Select IRS TCR on the service console according to (Selecting a computer / p. . NOTE If the message “ . Next select Task Manager > File > New Task.02 Page 93 of 110 SOMATOM Sensation 10. this indi- cates that the SW installation of a computer has failed. 81).exe ↵ and press the OK button.At the end of the log file.08 CS PS CT . 2F. An inaccurate SW installation is indicated by the message “IRS installation failed”.For Somaris/5 version below VB10: Open NT Explorer via the IRS menu. In this case. At the end of each protocol. . Type explorer.Tests for IRS 1. 3 Transfer of IRS trace files to headquarters 7.08 CS PS CT . the trace files of the IRS are stored on the ICS in the destination H:\IRS_Logs and can be transferred from there via Remote Services to CS HSC for further evaluation.2002 ↵ .GetIrsLog -d date ↵ gets all traces created beginnging with a specific date. the reader required for these trace files is not included in the service software. IRSREC2 and IRSREC2-EVL. Open the Command Prompt: . The program required is called GetIrsLog. The relevant process names are IRSAQP. (in case of IRS 2c. . The date format is dd. because all service-relevant mes- sages are transferred to the event log of the ICS.840.GetIrsLog -l ↵ lists all available trace files . 2c. Transfer of IRS trace files from IRS to the ICS locally 0 Procedure for Somaris/5 version below VB19 1. 2F. IRSREC1-EVL.cd c:\Somaris\Tools\bin ↵ 3. the IRS trace files have to be evaluated and transferred via Remote Services to the CS HSC. 2. This program has several parameters which are described below: . SOMATOM Sensation CT02-023. only one IRSREC exists) Example: GetIrsLog -p IRSAQP ↵ .03.GetIrsLog -d date -p process ↵ gets all traces of a specific process created since a specific date.02 Page 94 of 110 Siemens 10.94 Tests for IRS 1.GetIrsLog -h ↵ or GetIrsLog -? ↵ generates a usage hint only .yyyy.2002 -p IRSTCR-EVL ↵ 4.GetIrsLog -p process ↵ gets all traces of a specific process name. After performing the GetIrsLog program. Example: GetIrsLog -d 24.04.13. Example: GetIrsLog -d 14. To select the folder of the program type: . IRSTCR. IRSAQP-EVL.Select Programs > Command Prompt (for Somaris/5 version below VB10) or Programs > Accessories > Command Prompt (for Somaris/5 VB10 and higher) to open the Command Prompt window 2. For this reason.4 Scope 0 The trace files of the IRS are not used for field service. IRSTCR-EVL.Click Ctrl and Esc simultaneously. as a last step in the escalation process. IRSREC1.04. However.mm. 08 CS PS CT .Tests for IRS 1. select Extract as Zip in the check box.02 Page 95 of 110 SOMATOM Sensation 10. 2. 2F.840. • The List of IrsLogs window is displayed. • Click Extract • The IrsLogs are stored on the ICS in C:\Somaris\Service\Extract and can be trans- ferred from there via Remote Services to CS HSC for further evaluation. 2c.04. Fig. Siemens CT02-023.13. • If you want to generate a Zip-File. 60: IrsLogs (Somaris VB19 and higher) • Select one or more IrsLogs using the Shift or Ctrl button. 3 95 Procedure for Somaris/5 VB19 and higher 1. Start the Service Software of Somaris/5 • Open Reports • Start IRS Log under Process Diagnostics. 2. After completion. In Utilities Source. Select Escape to OS.96 Tests for IRS 1. Click the Go button to start the transfer of the trace files to the ICS. select Utilities 2. 5. 4.13. 2F. the trace files are located in the H:\IRS_Logs.04. print no. “FTP transfer”. 3. 6. CT00-000-816. Transfer of IRS trace files from the ICS to CS HSC 0 • The transfer of the trace files is performed via FTP. NOTE In the File & Image tool menu.840. 3 Transfer of IRS trace files to the ICS from a remote station 0 NOTE The system must be in Full Access Mode 1. select the following directory: “H:\IRS_Logs”.02 Page 96 of 110 Siemens 10. • For a detailed description regarding file transfer.01. Command: NT Command Interpreter. In the home menu of the service platform. 2c. Parameters: c:\somaris\tools\bin\GetIrsLog ↵ with the parameters described above.08 CS PS CT . SOMATOM Sensation CT02-023. refer to the technical documentation “Installation of Siemens Remote Services”. Testing the IRS internal components This receiver test is an internal IRS test and should be performed in case of errors in the transmission mode test to exclude IRS internal errors. Evaluate the displayed images for possible errors. refer to the document “Troubleshoot- ing the data path” in “Troubleshooting guide. In case of errors.840. On the one side. Siemens CT02-023. NOTE A fiber optic cable is delivered with the system for trouble- shooting. On the other side. Evaluate the displayed images for possible errors. Gantry”. such as the receiver or the back projector. • Receiver mode: A comparable IRS-internal test which should be performed to exclude IRS-internal errors during Transmitter mode tests. sec- tion “DMS P30”. Select IRS Disk Test > Transmitter with rotation or Transmitter without rotation Click Go to start the test. For further information. according to the error message.13. This test can be per- formed with or without rotation to separate the errors coming from the slip ring or from other components. Select IRS Disk Test > Receiver Click Go to start the test.02 Page 97 of 110 SOMATOM Sensation 10. The test can be performed with or without rotation. A data set is stored in the RCOM as well as in the IRSmx2s. The images show three concentric rings. perform additional receiver or/and back projector tests. There are two modes available with the Disk Test: • Transmitter mode: The data pattern from RCOM to IRS is tested. Testing the data path from RCOM to IRSmx2s and IRS internal components Use the data set stored in the RCOM.Tests for IRSmx2s 97 8- Tests in Service Platform via Somaris/5 8Tests for IRSmx2s 0 Select any IRS test via the Local Service > Test Tools > IRS/ICS Testing the IRS with the Disk Test 0 Scope The Disk Test is used to check the data path from the RCOM to the IRSmx2s and IRS inter- nal components.08 CS PS CT . several check sums are verified in front and in back of the hardware devices. The data set stored in the IRSmx2s is used.04. the disk test calculates and displays 16 images based on these data. Running the back projector test Select IRS HW Test > back projector Click Go to start the test If the message “IRS HW test failed“ appears. MCU via cable W75 to IRSmx2s.840. In case of errors the PBX-60 board can be replaced. Running the receiver test Select IRS HW Test > Receiver Click Go to start the test If the message “IRS HW test failed“ appears. check the event log for further informa- tion.04. In case of error. SOMATOM Sensation CT02-023.98 Tests for IRSmx2s Testing the receiver component with the HW Test 0 Scope In addition to the Disk Test. the HW Test is used to check the G-REC64 board within the IRSmx2s. The IRSmx2s is equipped with two PBX-60 boards. NOTE The G-REC64 board D24 within the IRSmx2s is a Field Replaceable Unit (FRU).02 Page 98 of 110 Siemens 10. The message description of the error message indicates the PBX-60 one or two is defec- tive. A board self-test is performed. Testing the CAN communication between gantry and IRS Scope This test is used to check the CAN communication from the gantry. the board can be replaced. check the event log for further informa- tion. A board self-test is performed.13. NOTE The back projector board PBX-60 D7 is a Field Replaceable Unit (FRU).08 CS PS CT . Testing the parallel back projector component with the HW test 0 Scope The back projector test is used to check the back projector component within the IRSmx2s. 02 Page 99 of 110 SOMATOM Sensation 10. check the event log for further informa- tion. Testing the hard disks Scope This test is used to check the hard disks of the IRS computer systems (system and storage disks).04.13. Siemens CT02-023.08 CS PS CT . Click Go to start the test.840. Running the hard disk test Select IRS HW Test > Hard disk Click Go to start the test If the message “IRS HW test failed appears. check the event log for further informa- tion. If the message “IRS HW test failed appears.Tests for IRSmx2s 99 Running the CAN Test Select IRS HW Test > CAN board. 3. 5.html 4. Wait until the window of the IRS appears. Open a Windows Explorer window. the service console on the IRS computer is no longer available. perform the following steps: 1. 1 Disconnect the LAN cable from here Pos. SOMATOM Sensation CT02-023.04. KVM over IP to ICS 2. 2 and connect it here.02 Page 100 of 110 Siemens 10. connect the LAN cable to its old position LAN#1 and perform an application restart at the ICS. To work locally on the IRS. direct access to the IRS is still possible from the ICS via KVMoverIP.100 Tests for IRSmx2s Troubleshooting with the Local Hardware Tests 8. close the IRS remote console window.13. Fig. After the tests have been performed. Select C:\Somaris\service\html\homemenu\StartIRSRemoteconsole.08 CS PS CT . Disconnect the LAN cable from LAN#1 and plug it into the KVMoverIP interface. However.840. 61: KVM access from ICS to IRS via KVM over IP Pos.1 Prerequisites 0 Beginning with IRSmx2. 02 Page 101 of 110 SOMATOM Sensation 10. Check the condition of the computer system using the Health monitoring tool 0 The Health monitoring SW tool checks the power. the following tests may be started locally on the IRS via KMVoverIP: • Back projector PBX-60 D7 • CAN communication CAN PCIe • Network • Receiver G-REC64 D24 • Hard disks / SAS controller Important conditions of the computer systems are additionally measured and displayed via Health monitoring. fans. as well as the temperature of each computer system.04. Siemens CT02-023.840. Selecting the local tools 0 • To open the Local Hardware Tests select NT > Local Hardware Tests Fig. or in case SOMARIS is not started.13.Tests for IRSmx2s 101 Scope 0 For extended troubleshooting.08 CS PS CT . 62: Local hardware test NOTE Under the service platform the same tests can be performed. 2. rotation speed of the fans and temperature A warning message is generated if one of the specified voltage or fan limits is reached in IRSmx2s. Fig.CPU 1 and 2: Voltage. The Local Hardware Test window is displayed.102 Tests for IRSmx2s 1. An error is generated.System: Voltages. 4 Info screen 3. SOMATOM Sensation CT02-023. 1 Health monitor Pos.02 Page 102 of 110 Siemens 10. if the temperature and the fan limits of the IRSmx2s are reached. 63: Local hardware test Pos. The following conditions can be checked in the Health monitoring window (Fig.04.840. A fatal error message is generated if the temperature limit is reached .13.08 CS PS CT . 2 Hardware test Pos. 63 / p. rotation speed of fans and temperature A warning message is generated if one of the specified voltage or fan limits is reached. Select the computer and start the local HW test as described above. 3 Control buttons Pos. 102): . Tests for IRSmx2s 103 - PSM (power supply module): Temperature of the PSMs A error message is generated, if the temperature limit is reached. NOTE The IRSmx2s is equipped with 5 fans. Values for the IRSmx2s • Voltage limits: +/- 10% except CPU 900mV - 1500mV • CPU Voltage limits: 900mV - 1500mV • Maximum temperature of HDDs: 55 degrees Celsius • Maximum temperature of CPU: 76 degrees Celsius • Maximum temperature of system: 65 degrees Celsius • Maximum temperature of PSM: 55 degrees Celsius • Minimum fan speed: 2600 rpm Local test of the back projector, CAN communication, and receiver board 0 1. Start the local HW test as described in (Selecting the local tools / p. 101): - Back projector test Before the back projector test can be performed, the IRS application has to be closed. Close the IRS application by clicking the 'Close' icon in the upper right corner. - CAN board and cable test - Hard disk test For an extented hard disk test select the corresponding checkbox. Depending on the size and the number of disks, the run time will be longer. - Receiver test NOTE The Network test can not be performed because the ICS is not connected with the IRS. 2. Select the corresponding test in the Local Hardware Tests window and select Start. 3. Check the messages for errors. In addition, a summary displays the number of test passes and failures (2/Fig. 63 / p. 102). 4. You may stop the test by selecting Break. 5. After you have performed the test, restart the IRS program by logging off: Press Ctr- land Alt and Del simultaneously, then select Logoff. When the message This will end your Windows appears, select Yes. An auto login is performed. 6. For IRS back projector test only: Because the IRS application was closed, an Appli- cation restart on the Navigator is required. Before performing an Application restart, connect the IRS with the ICS, LAN#1 at the IRS. Siemens CT02-023.840.04.13.02 Page 103 of 110 SOMATOM Sensation 10.08 CS PS CT 104 Tests for IRSmx2s Malfunctions following the IRS-SW installation 8.2 Scope 0 The protocol of the SW installation is stored on the IRSmx2s computer and may be evalu- ated for troubleshooting purposes. At the end of the protocol, a message regarding the final status of the installation is logged on every computer. In addition, a summary message regarding the status of all installations is logged on the IRSmx2s. Hints for troubleshooting 0 • Check the status of the complete SW installation - Connect the LAN cable at the IRS computer regarding (Troubleshooting with the Local Hardware Tests / p. 100) - Select My Computer and drive C: - The installation protocol is located in the folder c:\Irssetup\ - Open the file Irssetup.log. - At the end of the log file, the message “ + End of IRS installation” indicates that the installation of the IRS SW has been performed properly. NOTE If the message “ - End of IRS Installation” appears, this indi- cates that the SW installation of a computer has failed. SOMATOM Sensation CT02-023.840.04.13.02 Page 104 of 110 Siemens 10.08 CS PS CT Tests for IRSmx2s 105 Transfer of IRS trace files to headquarters 8.3 Scope 0 The trace files of the IRS are not used for field service, because all service-relevant mes- sages are transferred to the event log of the ICS. For this reason, the reader required for these trace files is not included in the service software. However, as a last step in the escalation process, the IRS trace files have to be evaluated and transferred via Remote Services to the CS HSC. Transfer of IRS trace files from IRS to the ICS locally 0 1. Start the Service Software of Somaris/5 • Open Reports • Start IRS Log under Process Diagnostics. Siemens CT02-023.840.04.13.02 Page 105 of 110 SOMATOM Sensation 10.08 CS PS CT 106 Tests for IRSmx2s • The List of IrsLogs window is displayed. 64: IrsLogs (Somaris VB19 and higher) • Select one or more IrsLogs using the Shift or Ctrl button.02 Page 106 of 110 Siemens 10.08 CS PS CT .13.840.04. Transfer of IRS trace files to the ICS from a remote station 0 NOTE The system must be in Full Access Mode SOMATOM Sensation CT02-023. • Click Extract • The IrsLogs are stored on the ICS in C:\Somaris\Service\Extract and can be trans- ferred from there via Remote Services to CS HSC for further evaluation. Fig. • If you want to generate a zip-file. select Extract as Zip in the checkbox. 840. Siemens CT02-023. the trace files are located in the H:\IRS_Logs. select the following directory: “H:\IRS_Logs”. In Utilities Source.Tests for IRSmx2s 107 1. Transfer of IRS trace files from the ICS to CS HSC 0 • The transfer of the trace files is performed via FTP. After completion.01.08 CS PS CT . 3. refer to the technical documentation “Installation of Siemens Remote Services”.13. Command: NT Command Interpreter. NOTE In the File & Image tool menu. In the home menu of the service platform. 4. “FTP transfer”. 5. Select Escape to OS. CT00-000-816. 6.04. Click the Go button to start the transfer of the trace files to the ICS. print no.02 Page 107 of 110 SOMATOM Sensation 10. • For a detailed description regarding file transfer. Parameters: c:\somaris\tools\bin\GetIrsLog ↵ with the parameters described above. select Utilities 2. 02 Page 108 of 110 Siemens 10.08 CS PS CT .04. 521080 Links deleted and referred to the label at the side cover of the ICS. SOMATOM Sensation CT02-023.840.13.108 Changes to previous version 9Changes to previous version 9- Chapter Change Reason 2 Figures back side view of two towers deleted. 08 CS PS CT . .8 hz_serdoc_F13G01U05M08 .8 hz_serdoc_F13G08U01M01 .7 Siemens CT02-023. . . . .7 hz_serdoc_F13G01U14M01 .840. . . . . . . . . .Index 109 H 10Index hz_serdoc_F12G02U07M02 . . . . . . . .7 hz_serdoc_F13G01U12M01 . . . . . .7 hz_serdoc_F13G01U02M01 . .8 hz_serdoc_F13G01U12M02 . . . . . . . .13. . . . . . .02 Page 109 of 110 SOMATOM Sensation 10. . .04. . . . . . . . . . . . . . . 08 CS PS CT .110 Index SOMATOM Sensation CT02-023.13.02 Page 110 of 110 Siemens 10.840.04.