Quality Manual[1]

Table of Contents Foreword 4 Approvals 5 Revision Index 6 Introduction to Quality Management Systems 7 1. Scope 9 1.1 General 9 2. Normative References 10 3. Terms and Definitions 10 4. Quality Management System 10 4.1 General Requirements 10 4.2 Documentation Requirements 11 4.2.1 General 11 4.2.2 Quality Manual 11 4.2.3 Control of Documents 11 4.2.4 Control of Records 12 5. Management Responsibility 12 5.1 Management Commitment 12 5.2 Client Focus 12 5.3 Quality Policy 12 5.4 Planning 13 5.4.1 Quality Objectives 13 5.4.2 Quality Management System Planning 13 5.5 Responsibility, Authority, and Communication 13 5.5.1 Responsibility and Authority 13 5.5.2 Management Representative 13 5.5.3 Internal Communication 13 5.6 Management Review 13 5.6.1 General 13 5.6.2 Review Input 14 5.6.3 Review Output 14 6. Resource Management 14 6.1 Provision of Resources 14 6.2 Human Resources 14 6.2.1 General 14 6.2.2 Competence, Training, and Awareness 14 6.3 Infrastructure 15 6.4 Work Environment 15 7. Product Realization 15 7.1 Planning of Product Realization Parsons Quality Manual 15 ISO 9001: 2008 Quality Manual 2 7.5 Design and Development Verification 17 7.4 Client Property 19 7.4 Analysis of Data 21 8.3 Monitoring and Measurement of Processes 21 8.5. Analysis.3.1 General 20 8.4 Monitoring and Measurement of Product 21 8.5.2 Monitoring and Measurement 20 8.2 Validation of Processes for Production and Service Provision 18 7.1 Procurement Process 18 7.2. References Parsons Quality Manual 23 ISO 9001: 2008 Quality Manual 3 .3.5.3 Control of Nonconforming Product 21 8.2.3.3 Identification and Traceability 19 7.2.3 Design and Development Outputs 17 7.5.5 Improvement 22 8.2.1 Control of Production and Service Provision 18 7.2.6 Control of Monitoring and Measuring Equipment 8.2 Internal Audit 20 8.3.4. Measurement.2 Client-Related Processes 15 7.3 Preventive Action 22 9.2 Corrective Action 22 8.5 Production and Service Provision 18 7.5.3 Design and Development 16 7.3.2.5.4 Design and Development Review 17 7.2 Design and Development Inputs 16 7.1 Design and Development Planning 16 7.4.5.2 Procurement Information 18 7.4.2 Review of Requirements Related to the Product and/or Service 16 7.3 Verification of Procured Product 18 7.5.1 Client Satisfaction 20 8.3.6 Design and Development Validation 17 7.3.7 Control of Design and Development Changes 17 7.3 Client Communication 16 7.4 Procurement 18 7. and Improvement 19 20 8.5 Preservation of Product 19 7.1 Determination of Requirements Related to the Product and/or Service 15 7.1 Continual Improvement 22 8.2. There is no hard copy distribution of this document. The controlled. up-to-date copy available to all Parsons’ employees is posted on the Parsons Corporate Policy Center. Hard copies and personal electronic copies of this document are uncontrolled copies.Foreword The information presented in this document has been prepared following the ANSI/ISO/ASQ 9001:2008 American National Standards Quality Management Systems – Requirements. Parsons Quality Manual ISO 9001: 2008 Quality Manual 4 . 2012 Signature: Jeffrey Koontz Reviewed by: Jeffrey W. OSS Date: February 7. 2012 Signature: Nick Hutchinson Parsons Quality Manual ISO 9001: 2008 Quality Manual 5 . Quality. Quality. 2012 Signature: Jeffrey Koontz Approved by: Nick Hutchinson Title: Executive Vice President.Approvals Prepared by: Jeffrey W. Koontz Title Director. OSS Date: February 7. OSS Date: February 7. Koontz Title Director. Revision Index Rev.4. No. included reference to Parsons 2008-2012 goals and Core Value Metrics & EQMP . updated reference to issued procedures .Throughout.1. 0 1 Parsons Quality Manual Revision Index Date Approved Version Revised in response to PTG external ISO audit findings.Inclusion of and reference to RoadMap (figure 1) . included reference to issued procedures 11/18/2011 2/7/2012 ISO 9001: 2008 Quality Manual 6 .Section 9. .Section 5. Often the output from one process directly provides the input to the next. The flow diagram (extracted from the Parsons Quality PACE Manual) illustrates the interface and relationships between project activites. and improving the effectiveness of its quality management system. An advantage of a process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes. An activity using resources. together with the identification and interactions of these processes. is considered a process. b) The need to consider processes in terms of added value. In addition. can be referred to as a “process approach”. corporate policies and procedures within Parsons. Parsons Quality Manual ISO 9001: 2008 Quality Manual 7 . and d) Continual improvement of processes based on objective measurement. such an approach emphasizes the importance of the following: a) Understanding and meeting requirements. and their management. implementing. and managed in order to enable the transformation of inputs into outputs. thereby enhancing client satisfaction by meeting client requirements.Roadmap. for an overview of Parsons interaction between processes. See Figure 1. The application of a system of processes. When used within a quality management system. the corporation identifies and manages numerous linked activities.Introduction to Quality Management Systems Parsons promotes the adoption of process driven approaches when developing. as well as over their combination and interaction. c) Obtaining results of process performance and effectiveness. Figure 1: Roadmap Parsons Quality Manual ISO 9001: 2008 Quality Manual 8 . The Quality Management System established in this manual is implemented on the following types of major processes on projects undertaken by Parsons including but not limited to the following: – Engineering and design services projects including planning. engineering. equipment manufacturers. Parsons develops and implements innovative. petroleum and chemical manufacturers. 1. and facilities. energy. – Construction services projects including construction. Each Parsons’ program/project manager (PM). All program and/or project personnel are responsible for and have the authority and organizational freedom to identify quality problems that affect safety. department manager. – Consulting services projects including planning. proven technologies. construction engineering. equipment. managing. design. geology. schedule. and studies. The nature and scope of Parsons’ programs/projects vary from project to project and client to client. and technical services to major telecommunications carriers. construction management. environmental controls. quality and environmental compliance of their projects. and operating processes. Procurement. environmental. environmental management. industrial and commercial markets. systems. This responsibility includes the ability to recommend solutions and limit or control further Parsons Quality Manual ISO 9001: 2008 Quality Manual 9 . electrical. networks. and applications to provide total solutions for clients in transportation. and section manager is assigned the authority and responsibility for controlling processes affecting safety. schedule. the project specific Quality Plans must the meet the requirements of ISO 9001: 2008. project controls. Scope This Quality Manual establishes a Quality Management System (QMS) for the projects and programs within Parsons. installing. defense contractors. engineering. Parsons is a leader in providing program/project management. design. construction. and engineering support in the areas of architecture. In those instances. federal and state/local governments.1 General Parsons has developed its Quality Management System for the following purposes: – To demonstrate the ability of consistently providing products that meet client and applicable statutory and regulatory requirements. While others may require customized client specified Quality programs uniquely designed to meet client requirements. quality. permitting. subcontracting and supplier services are included. and environmental compliance. cost estimates. public institutions. contract administration. procurement. This responsibility includes implementing the requirements of this Quality Manual. – Management services projects including program/project management. installation. task manager. applicable statutory and regulatory requirements. engineering management. water/ waste water. including processes for continual improvement and the assurance of conformity to client. remediating. cost. and – To enhance client satisfaction through the effective application of the system. specifications. mechanical.1. construction management. cost. Some projects will require client specified institutional Quality Systems programs. The organization’s Quality Management System’s main objective is to provide products and services that consistently meet the client’s requirements. and utility agencies. civil. operations. These services typically result in specific deliverables such as drawings. and other technical and management support as may be required. constructing. inspection. pharmaceutical and biotechnology firms. remediation and/or maintenance services for new and existing facilities and structures. defense. process and structural disciplines along with the associated project management. Normative References The following are reference documents from which this Quality Manual was derived. the Parsons’ organization has determined and ensures the following: a) The processes needed for the Quality Management System and their application throughout Parsons. b) The sequence and interaction of these processes. implemented. Terms and Definitions For the purposes of this Quality Manual. terms. 4. measurement where applicable. f) The implementation of actions necessary to achieve planned results and continual improvement of these processes. and maintains a Quality Management System (QMS) and continually improves its effectiveness in accordance with the requirements of the International Standard (ISO) 9001:2008. and analysis of these processes. This document has been prepared to address all types of projects undertaken by Parsons in the context of an ISO 9001:2008 Quality Management System. Parsons Quality Manual ISO 9001: 2008 Quality Manual 10 . and definitions may be included in the procedure or in a singular listing of terms and definitions for that specific series of procedures. e) The monitoring.processing or installing an item or service until proper disposition of a nonconformance or unsatisfactory condition has occurred.1 General Requirements The Parsons’ organization has established. the terms and definitions given in ISO 9000:2005 apply. For specific implementing procedures. Quality Management System 4. d) The availability of resources and information necessary to support the operation and monitoring of these processes. 2. While the reference documents are generic standards. documented. c) Criteria and methods needed to ensure that both the operation and control of these processes are effective. As part of the development of the QMS. ISO 9001:2008 Quality Management Systems – Requirements ISO 9000:2005 Quality Management Systems – Fundamentals and Vocabulary ISO 9004:2000 Quality Management Systems – Guidelines for performance improvements ISO 19011:2002 Guidelines for Quality and/or Environmental Systems Auditing ISO 10012:2003 Measurement Management Systems – Requirements for Measurement Processes and Measuring Equipment 3. this Quality Manual develops the Parsons’ specific approach to achieving the goals of the ISO standards. 2 Documentation Requirements 4. tools and techniques to Parsons project managers to meet the commitment of the Parsons Quality Policy and implement best practices in Quality Management on Parsons projects. b) The documented procedures established for the QMS or reference to them. including records.2. determined by Parsons to be necessary to ensure the effective planning. The documented Quality Policy is as follows: “We are committed to providing quality services and products. Parsons Quality Manual ISO 9001: 2008 Quality Manual 11 . A documented procedure has been established and referenced in this Quality Manual to define the controls needed for the following: a) Approval of documents for adequacy prior to issue. operation and control of its processes. c) Ensuring that changes and the current revision status of documents are identified. policies and procedures. b) Review and update as necessary and re-approval of documents. meet the mutually agreed – to requirements the first time and strive for continuous improvement of our work processes.” 4.2.2. We will as a corporation and as individuals.g) These processes are managed by the Parsons’ organization in accordance with the requirements of ISO 9001:2008.4.2.2 Quality Manual Parsons has established and maintains this Quality Manual which includes: a) The scope of the QMS. 4. c) A description of the interaction between the processes of the QMS. Note: Interactions of these processes pertaining to projects may be described in Parsons Project Management Plans. 4.3 Control of Documents Documents identified as part of the QMS are controlled. d) Ensuring that relevant versions of applicable documents are available at points of use. When Parsons subcontracts any process that affects product conformity to requirements. Records are a special type of document and are controlled as required in 4. d) Documents.1 General The Parsons’ Quality Management System documentation includes the following: a) Documented statements of a quality policy and quality objectives. b) A quality manual. c) Documented procedures and records required by ISO 9001:2008. the Project team and subcontractor shall ensure control over such processes. The Parsons-specific PACE Quality Management Guide provides the information. The type and extent of control to be applied to these outsourced processes shall be defined within the Program/Project Management Plan (PMP) and throughout the procurement process. Supplier and subcontractor controls will be demonstrated through the monitoring established though the Project Management Plans or other procurement documentation. including details of and justification for any exclusions. protection. A documented procedure has been established to define the controls needed for the identification. 4. Management Responsibility 5. b) Contains a commitment to comply with requirements and continually improve the effectiveness of the Quality Management System. b) Establishing the Quality Policy. Identified records are maintained in a legible.4 Control of Records Quality records provide evidence of conformity to requirements and of the effective operation of the Parsons Quality Management System. c) Ensuring that quality objectives are established.2. Parsons Quality Manual ISO 9001: 2008 Quality Manual 12 . and to apply suitable identification to them if they are retained for any purpose. readily identifiable.2 Client Focus Parsons’ Executive and Senior Management ensure that client requirements are determined. 5. c) Provides the framework for establishing and reviewing quality objectives. 5. f) Ensuring that documents of external origin determined by Parsons to be necessary for the planning and operation of the quality management system are identified and their distribution controlled.e) Ensuring that documents remain legible and readily identifiable. g) Preventing the unintended use of obsolete documents. e) Ensuring the availability of resources. d) Conducting management and/or project reviews. retention time. and disposition of records. retrieval. e) Is reviewed for continued suitability. and retrievable manner. d) Is communicated and understood within the Parsons organization. storage. and they are met to enhance client satisfaction. 5.1 Management Commitment Parsons’ Executive and Senior Management provide evidence of its commitment to the development and implementation of the Parsons’ Quality Management System and continually improving its effectiveness by the following: a) Communicating within the Parsons’ organization the importance of meeting client as well as statutory and regulatory requirements.3 Quality Policy The Parsons’ Executive Management has approved and endorsed the Quality Policy to ensure that it: a) Is appropriate for the purpose of the Parsons organization. Management ensures quality objectives are measurable and consistent with the Quality Policy. as well as the quality objectives.1 Responsibility and Authority Parsons’ Executive and Senior Management ensure that responsibilities and authorities are defined and communicated within the Parsons organization. Authority.4. implemented. b) Reporting to Executive and Senior Management on the performance of the Quality Management System and any need for improvement. The Parsons 2008-2012 statement provides an overview of current business goals and objectives.2 Management Representative Parsons’ Executive and Senior Management have appointed a Quality Director who. 5.3 Internal Communication Executive and Senior Management ensures that appropriate communication processes are established within Parsons and that communication takes place regarding the effectiveness of the Quality Management System.2 Quality Management System Planning Parsons’ Executive and Senior Management ensure the following: a) Planning of the Quality Management System is performed in a manner which meets the requirements given in 4. 5.4 Planning 5.1 General Parsons’ Executive and Senior Management reviews the Parsons’ Quality Management System at planned intervals to ensure its continuing suitability. Quality Core Value Metrics in addition to the Enterprise Quality Management Program provide the platform for objectives to be collected.5.6 Management Review 5. and Communication 5. 5. irrespective of other responsibilities. reported and analyzed. d) Acting as a liaison with external parties on matters relating to the Parsons’ Quality Management System.1. b) The integrity of the Quality Management System is maintained when changes to the Quality Management System are planned and implemented. including those needed to meet requirements for its products and services are established at relevant functions and levels within the Parsons’ organization. has the responsibility and authority that includes the following: a) Ensuring processes needed for the Quality Management System are established.4. 5.6.5 Responsibility. This review shall Parsons Quality Manual ISO 9001: 2008 Quality Manual 13 . and maintained. and effectiveness. 5. adequacy.1 Quality Objectives Parsons’ Executive and Senior Management ensure that quality objectives.5.5.5. c) Promoting awareness of client requirements throughout the Parsons’ organization. and experience. d) Status of preventive and corrective actions.6. Training.1 Provision of Resources Parsons’ Executive. training. perform the following: a) Determines the necessary competence for personnel performing work affecting conformity to product requirements. e) Follow-up actions from previous management reviews. Senior. and Project Management determine and provide the resources needed for the following: a) Implementation and maintenance the Quality Management System and to continually improve its effectiveness. b) Client feedback.2 Human Resources 6. b) Improvement of products/services related to client requirements. f) Changes that could affect the Quality Management System.2. c) Process performance and product/service conformity.2. Resource Management 6. 5. 6. c) Resource needs. 5.include assessing opportunities for improvement and the need for changes to the Quality Management System.1 General Personnel performing work affecting conformity to product and/or service requirements shall be competent on the basis of appropriate education. and Awareness Parsons’ Executive.2 Competence. and Project Management. 6. skills. Senior.6.3 Review Output The output from the management review shall include any decisions and actions related to the following: a) Improvement of the effectiveness of the Quality Management System and its processes. including the Quality Policy and quality objectives as described in established procedures. Parsons Quality Manual ISO 9001: 2008 Quality Manual 14 . licensing. and g) Recommendations for improvement. b) Enhancement of client satisfaction by meeting client requirements. 6. Directives and records resulting from these management reviews are maintained. certification.2 Review Input The input to management review includes information on the following: a) Results of audits. often in conjunction with the client. and associated utilities. Infrastructure includes. b) Requirements not stated by the client but necessary for specified or intended use. The output of this planning results in a Project Management Plan (PMP) suitable for the program and/or project’s method of implementing its operations. 7. communication or information systems). Senior. provide training or take other actions to achieve the necessary competence. inspection. 6. c) Evaluate the effectiveness of the actions taken.2 Client-Related Processes 7.4 Work Environment Parsons’ Executive. and test activities specific to the product and/or service and the criteria for product and/or service acceptance. as applicable. and to provide resources specific to the product/service. Planning of product realization is consistent with the requirements of the other processes of the Quality Management System. and maintain the infrastructure needed to achieve conformity to product and/or services requirements. the following: a) Buildings. validation. c) Required verification. Parsons determines the following.2. In planning product and/or service realization.b) Where applicable. b) The need to establish processes and documents. Parsons Quality Manual ISO 9001: 2008 Quality Manual 15 . and Project Management determine and manage the work environment needed to achieve conformity to product and/or service requirements.1 Determination of Requirements Related to the Product and/or Service The Parsons’ organization identifies and assesses the following items: a) Requirements specified by the client. and experience. 7. e) Maintain appropriate records of education. 6. skills. b) Equipment as well as hardware and software. Product Realization 7. and Project Management determine. training. workspace. c) Supporting services (such as transport. where known. d) Ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives. measurement. d) Records needed to provide evidence that the realization processes and resulting product and/or service meet requirements. Senior. as appropriate: a) Quality objectives and requirements for the product and/or service.3 Infrastructure Parsons’ Executive. provide. monitoring. including the requirements for delivery and post-delivery activities.1 Planning of Product Realization Parsons plans and develops the processes needed for product realization. 7. Where product or service requirements are revised. 7. Records of the results of the review and actions arising from the review are maintained. Parsons Quality Manual ISO 9001: 2008 Quality Manual 16 .c) Statutory and regulatory requirements applicable to the product and/or service.3 Design and Development 7. Where the client provides no documented statement of requirements.3. b) Inquiries. contracts.2.2. b) The review. as appropriate. 7. c) Where applicable.2 Design and Development Inputs Inputs relating to product and/or service requirements are determined and records maintained. d) Any Parsons’ internal requirements. information derived from previous similar designs. and validation exercises that are appropriate to each design and development stage.1 Design and Development Planning Parsons plans and controls design and development. acceptance of contracts or work orders.3. These inputs shall include the following: a) Functional and performance requirements derived from client requirements. submission of proposals.2 Review of Requirements Related to the Product and/or Service Parsons reviews the requirements related to its products and/or services. verification. the client requirements shall be confirmed by the Parsons’ organization before acceptance. The Parsons’ organization manages the interfaces between different groups involved in design and development to ensure effective communication and clear assignment of responsibility. b) Contract or work order requirements differing from those previously expressed are resolved. This review is conducted prior to Parsons’ commitment to supply a product and/or service to the client (e. or order handling. acceptance of changes to contracts or work orders). c) The responsibilities and authorities for design and development. c) Parsons has the ability to meet the defined requirements. c) Client feedback. including client complaints. as the design and development progresses. Planning output shall be updated. Parsons shall ensure that relevant documents are amended and that relevant personnel are made aware of the changed requirements. During design and development planning and review.g. including amendments.3 Client Communication Parsons determines and implements effective arrangements for communicating with clients in relation to the following: a) Product and/or service information. the Parsons’ organization determines the following: a) The design and development stages. b) Applicable statutory and regulatory requirements. and to ensure the following: a) Product and/or service requirements are defined. 7. verified.6 Design and Development Validation Design and development validation is performed. validation is completed prior to the delivery or implementation of the product and/or service. Participants in such reviews include representatives of functions concerned with the design and development stage(s) being reviewed.7 Control of Design and Development Changes Design and development changes are identified and records maintained.3. as necessary. 7. systematic reviews of design and development are performed in accordance with project requirements. Records of the results of the verification and any necessary actions are maintained. c) Contain or reference product acceptance criteria. Requirements are required to be complete.3. b) Provide appropriate information for purchasing. 7.5 Design and Development Verification Verification is performed in accordance with project requirements and the appropriate departmental and/or Quality procedures to ensure that the design and development outputs have met the design and development input requirements. Parsons Quality Manual ISO 9001: 2008 Quality Manual 17 . d) Specify the characteristics of the product that are essential for its safe and proper use. Wherever practicable. where known. as appropriate. The review of design and development changes includes evaluation of the effect of the changes on interfacing disciplines and products and/or services already delivered.3.d) Other requirements essential for design and development These inputs are reviewed for adequacy. and service provision. and approved before implementation. and validated. as unambiguous as possible and not in conflict with each other. Design and development outputs shall be as follows: a) Meet the input requirements for design and development. Records of the results of the review of changes and any necessary actions are maintained. departmental procedures. 7. Records of the results of the reviews and any necessary actions shall be maintained.3 Design and Development Outputs The design and development outputs are to be provided in a form suitable for verification against the design and development input and approved prior to release. and Quality procedures for the following reasons: a) Evaluation of the design and development to meet requirements. The changes are reviewed. b) Identification of any coordination problems and propose necessary actions. 7. production.3.3. to ensure that the resulting product and/or service is capable of meeting the requirements for the specified application or intended use. 7. Records of the results of validation and any necessary actions are maintained.4 Design and Development Review At suitable stages. 4. 7. procedures.5 Production and Service Provision 7. Parsons evaluates and selects suppliers based on their ability to supply products and/or services in accordance with Parsons’ requirements. Controlled conditions include the following. processes and equipment. as necessary. 7. c) Quality Management System requirements. inspection or other activities necessary for ensuring that procured products and/or services meet specified procurement/contract requirements. where appropriate: a) Requirements for approval of products. software) for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement.2 Validation of Processes for Production and Service Provision The Parsons’ organization validates processes (e. delivery and post-delivery activities. The Parsons’ organization ensures the adequacy of procurement and subcontract requirements prior to their communication to the supplier. and re-evaluation shall be established.4. b) Requirements for qualification of personnel. Records of the results of evaluations and any necessary actions arising from the evaluation shall be maintained.1 Procurement Process Parsons ensures that procured products and/or services conform to specified procurement and subcontract requirements. 7.5. e) Implementation of monitoring and measurement.4.2 Procurement Information Procurement and subcontract information shall describe the product and/or service requirements. This includes Parsons Quality Manual ISO 9001: 2008 Quality Manual 18 .1 Control of Production and Service Provision The Parsons’ organization plans and implements production and service provisions under controlled conditions as required by the contract. including the following.4 Procurement 7.g. b) Availability of work instructions. d) Availability and use of monitoring and measuring equipment. as applicable: a) Availability of information that describes the characteristics of the product and/or service. c) Use of suitable equipment. 7. as necessary. Where Parsons or its client intends to perform verification at the supplier’s premises. evaluation.3 Verification of Procured Product Parsons establishes and implements the review. the Parsons’ organization shall state the verification arrangements and method of product and/or service release in the procurement or subcontract information. Criteria for selection. and f) Implementation of product and/or service release.7.5. The type and extent of control applied to suppliers and the procured products and/or services depends upon the effect of the products and/or services on subsequent product realization or the final product and/or service. as applicable: a) Defined criteria for review and approval of the processes.5 Preservation of Product The Parsons’ organization preserves the product and/or service during internal processing and delivery to the intended destination in order to maintain conformity to requirements.5. c) Identified in order to determine its calibration status. against measurement standards traceable to international or national measurement standards. measuring equipment shall be: a) Calibrated and/or verified. It is the general procedure of Parsons to use qualified sub-consultants (i. this is reported to the client with records maintained as part of the project files. preservation includes identification. surveyors and inspection service organizations) providing inspection or test services and equipment at manufacturing facilities and construction sites. c) Use of specific methods and procedures. 7.5. handling. laboratories. b) Approval of equipment and qualification of personnel. 7.. or otherwise found to be unsuitable for use. Parsons Quality Manual ISO 9001: 2008 Quality Manual 19 . at specified intervals. where no such standards exist. and safeguards client property provided for use or incorporation into the project. When necessary to ensure valid results. d) Requirements for records.3 Identification and Traceability Where appropriate. or both. d) Safeguarded from adjustments that would invalidate the measurement result. Parsons will implement a calibration program for all monitoring and measuring equipment used on Parsons projects. If any client property is lost. Where traceability is a requirement. storage and protection. damaged.4 Client Property The Parsons’ organization exercises care with client-provided property while it is under Parsons’ control or being used by the Parsons’ organization.6 Control of Monitoring and Measuring Equipment Parsons determines the monitoring and measurement to be undertaken on each project and the monitoring and measuring equipment needed to provide evidence of conformity of product to determined requirements. Validation shall demonstrate the ability of these processes to achieve planned results.any processes where deficiencies become apparent only after the product is in use or the service has been delivered. Parsons shall control and record the unique identification of the product and maintain records. 7. e) Revalidation.e. packaging. 7. The Parsons’ organization identifies.5. verifies. Parsons in conjunction with the client identifies the product and/or service status with respect to monitoring and measurement requirements throughout product realization. protects. As applicable. or before use. the Parsons’ organization identifies the products and/or services by suitable means throughout product and/or service realization. b) Adjusted or re-adjusted as necessary. The Parsons’ organization has established arrangements for these processes including the following. the basis used for calibration or verification shall be recorded. The audit criteria. and the extent of their use. as well as the results of previous audits. and for reporting results and maintaining records are defined in a documented procedure. including statistical techniques. maintenance. 8. analysis. The methods for obtaining and using this information are determined by executive.2. frequency. Parsons then takes appropriate action on the equipment and any product affected. measurement. Parsons will assess and record the validity of the previous measuring results when the equipment is found not to conform to requirements. and Improvement 8. This includes determination of applicable methods. This will be undertaken prior to initial use and reconfirmed as necessary. c) To continually improve the effectiveness of the Quality Management System. 8.e) Protected from damage and deterioration during handling. the ability of computer software to satisfy the intended application shall be confirmed. 8. In addition. Records of the results of calibration and verification shall be maintained. Auditors shall not audit their own work. senior. c) Is effectively implemented and maintained. and improvement processes needed for the following: a) To demonstrate conformity to product or service requirements. the Parsons’ organization monitors information relating to client perception as to whether the organization has met client requirements. Analysis. and methods are defined. The audit program is planned.2. scope. b) Meets the Quality Management System requirements established to ISO 9001: 2008 by Parsons. Selection of auditors and conduct of audits shall ensure objectivity and impartiality of the audit process. and storage. The responsibilities and requirements for planning and conducting audits. b) To ensure conformity of the Quality Management System.2 Monitoring and Measurement 8.2 Internal Audit The Parsons’ organization conducts internal audits at planned intervals to determine whether the Quality Management System: a) Performs as planned. taking into consideration the status and importance of the processes and areas to be audited.1 Client Satisfaction As one of the measurements of the performance of the Quality Management System. Measurement. Records of the quality audits and results are maintained.1 General The Parsons’ organization plans and implements the monitoring. and project management. Program and project management responsible for the area being audited ensures that corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their Parsons Quality Manual ISO 9001: 2008 Quality Manual 20 . An example is a client assessment system which acquires client perception information and gauges client satisfaction. When used in the monitoring and measurement of specified requirements. 2. These methods demonstrate the ability of the processes to achieve planned results. Where applicable. d) Taking action appropriate to the effect. Product release and service delivery do not proceed until the planned arrangements have been satisfactorily completed.causes. unless otherwise approved by a relevant authority and. or potential effects. including concessions obtained. to ensure conformity of the product/services. of the nonconformity when nonconforming product is detected after delivery or use has started. by the client. 8. Corrective action processes follow established procedures. and analyzes appropriate data to demonstrate the suitability and effectiveness of the Quality Management System and to evaluate where continual improvement of the effectiveness of the Quality Management System can be made. it is subject to re-verification to demonstrate conformity to the requirements. by the client. b) Conformity to product/service requirements. This includes data generated as a result of monitoring and measurement and from other relevant sources. or acceptance under concession by a relevant authority and. Follow-up activities include the verification of the actions taken and the reporting of verification results. When planned results are not achieved.4 Analysis of Data The Parsons’ organization determines. as appropriate.3 Monitoring and Measurement of Processes The Parsons organization applies suitable methods for monitoring and. Records indicate the person(s) authorizing release of product for delivery to the client. correction and corrective action are taken. When nonconforming product is corrected. are maintained. where applicable. release. The controls and related responsibilities and authorities for dealing with nonconforming product are defined in a documented procedure. b) Authorizing its use. This is performed at appropriate stages of the product realization process in accordance with the planned arrangements. 8.3 Control of Nonconforming Product Parsons’ projects ensure that products and/or services that do not conform to contract requirements are identified and controlled to prevent its unintended use or delivery. 8.2. collects. where applicable. Evidence of conformity with the acceptance criteria is maintained. The analysis of data provides information relating to the following: a) Client satisfaction. 8. c) Taking action to preclude its original intended use or application.4 Monitoring and Measurement of Product The Parsons’ organization reviews and measures the characteristics of the product to verify that product requirements have been met. where applicable. Records of the nature of nonconformities and any subsequent actions taken. measurement of the Quality Management System processes. Parsons Quality Manual ISO 9001: 2008 Quality Manual 21 . Parsons addresses nonconforming products or services in one or more of the following ways: a) Taking action to eliminate the detected nonconformity. d) Suppliers/subcontractors. b) Evaluating the need for action to prevent occurrence of nonconformities.1 Continual Improvement The Parsons’ organization continually improves the effectiveness of the Quality Management System through the use of the Quality Policy. audit results. e) Recording the results of action taken. 8. Parsons Quality Manual ISO 9001: 2008 Quality Manual 22 . f) Reviewing the effectiveness of the corrective action taken. A corrective and preventive action procedure has been established to define requirements for the following: a) Determining potential nonconformities and their causes. Corrective actions shall be appropriate to the effects of the nonconformities encountered. d) Determining and implementing action needed. and management review. corrective and preventive actions. A corrective and preventive action procedure has been established to define requirements for the following: a) Reviewing nonconformities (including client complaints). Preventive actions shall be appropriate to the effects of the potential problems.5. quality objectives. c) Determining and implementing action needed. e) Reviewing the effectiveness of the preventive action taken. d) Recording results of action taken.c) Characteristics and trends of processes and products including opportunities for preventive action. analysis of data. c) Evaluating the need for action to ensure that nonconformities do not recur.5 Improvement 8.2 Corrective Action Parsons’ projects take action to eliminate the causes of nonconformities in order to prevent recurrence. 8.3 Preventive Action Parsons’ projects determine the actions needed to eliminate the causes of potential nonconformities in order to prevent their occurrence.5. 8. b) Determining the causes of nonconformities.5. Control and Disposition of Nonconforming Products Conditions Reporting Client Feedback & Assessment Core Policy Client Assessments / Project Feedback Procedure Quality Systems Management Review Source Inspection Parsons Quality Manual ISO 9001: 2008 Quality Manual 23 .9. References Quality Operating Policy Policy & Procedure Development Project Document Management Project Records Management Quality Assurance Audits (Internal/Supplier) Identification.