Troubleshooting Manually Uninstall Office 2013

Search Manually uninstall Office 2013 or Office 365 NOTE   Before you start, you need to know removing Office manually is a long, complex process and might require that you reinstall the operating system if certain steps are done incorrectly. You'll need to determine your Office installation type so you can choose the correct way to uninstall it: Click-to-Run is a new way to install and update Office over the Internet and it works similar to streaming video. By default, Office 365, including Office 2013 products are installed by using Click-to-Run. MSI, (also known as the Microsoft Windows Installer), is the traditional way of installing Office via a local installation resource. To determine your installation type a. Start an Office application, like Word. b. Click File > Account. c. If Office 2013 was installed using Click-to-Run, an Update Options appears. For an MSI installation, the Update Options are installed through Windows Update only. Manually remove a Click-to-Run installation of Office Before you begin, make sure that you log on to Windows with an administrator account. If you’re not sure if you have an administrator account, see how to determine your user account type in Windows. Step 1: Remove the Windows Installer packages 1. Find the Office 15 installation folder, typically located in C:\Program Files\. 2. Right-click the Microsoft Office 15 folder and select Delete. Step 2: Remove the Office scheduled tasks 1. Open a Command Prompt window as an administrator. 2. At the command prompt, type the following commands and press Enter after each one: schtasks.exe /delete /tn "\Microsoft\Office\Office 15 Subscription Heartbeat" schtasks.exe /delete /tn "\Microsoft\Office\Office Automatic Update" schtasks.exe /delete /tn "\Microsoft\Office\Office Subscription Maintenance" Step 3: Use Task Manager to end the Click-to-Run tasks 1. Open Task Manager. Products Templates Store Support My account Sign in Página 1 de 7 20/03/2015 Windows 7: Right-click an empty area of the taskbar, and then click Start Task Manager. Windows 8 or 8.1: Point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. Type Task Manager in the search box, and then click Task Manager in the results. 2. Click the Process tab. 3. If the following processes are running, right-click each one, and then click End Process in Windows 7 or End Task in Windows 8 or Windows 8.1 after you select each process. Officeclicktorun.exe appvshnotify.exe firstrun.exe setup*.exe Step 4: Delete the Office service Open a Command Prompt window as an administrator, type the following command, and then press Enter: sc delete Clicktorunsvc Step 5: Delete the Office files 1. Press Windows logo key + R to open the Run dialog box. 2. In the Open box, type %ProgramFiles%, and then click OK. 3. Delete the "Microsoft Office 15" folder. 4. Open the Run dialog box, type %ProgramData%\Microsoft, and then click OK. 5. Delete the ClickToRun folder. If the folder does not exist, go to the next step. 6. Open the Run dialog box, type %ProgramData%\Microsoft\office, and then click OK. 7. Delete the FFPackageLocker folder. NOTE   If you can't delete a folder or a file that's open or that's being used by another program, restart the computer, and then try again. If you still can't remove the folder, go to the next step. IMPORTANT   Follow the steps in this section carefully. Serious problems may occur if you modify the registry incorrectly. Before you start, back up the registry for restoration in case problems occur. Step 6: Delete the Office registry subkeys 1. Open Registry Editor. Windows 7: Click Start, type Run in the Start Search box, and then click Run in the results. Windows 8 or 8.1: Point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. Type regedit in the search box, and then click regedit.exe in the results. 2. Delete the following registry subkeys: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Office 15 - en-us HKEY_CURRENT_USER\Software\Microsoft\Office Página 2 de 7 20/03/2015 Then Delete the Office key. NOTE   In the subkey in the third bullet item, "Microsoft Office 15 - en-us" represents the actual program name. This name depends on the Office 2013 edition and language version that you installed. Step 7: Delete the Start menu shortcuts 1. Open a Command Prompt window as an administrator. 2. Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter. 3. Delete the Office 2013 folder. Step 8: Uninstall the Microsoft Office Habanero local component and Habanero supplemental local component 1. Open a Command Prompt window as an administrator. 2. At the command prompt, type the command that is appropriate for your operating system, and then press Enter: If you're running an x86 version of Office 2013 on an x64 operating system, run the following command: MsiExec.exe /X{50150000-008F-0000-1000-0000000FF1CE} If you're running an x86 version of Office 2013 on an x86 operating system, run the following command: MsiExec.exe /X{50150000-007E-0000-0000-0000000FF1CE} If you're running an x64 version of Office 2013 on an x64 operating system, run the following command: MsiExec.exe /X{50150000-008C-0000-1000-0000000FF1CE} Manually remove an MSI installation of Office Before you uninstall Office 2013, you must be able to view hidden files and folders: 1. Before you uninstall Office 2013, you must be able to view hidden files and folders: In Windows 8 or 8.1, press the Windows key + X, then click Control Panel. • In Windows 7, click Start > Control Panel. • In Windows 7, click Start > Control Panel. 2. Press Alt to display the menu bar. 3. Click Tools > Folder Options, and then click the View tab. 4. In the Advanced settings pane, click Show hidden files and folders under Hidden files and folders. 5. Clear the Hide extensions for known file types box. 6. Click OK, and then close Windows Explorer. Step 1: Remove any remaining Windows Installer packages for Office 1. Press Windows logo key + R to open the Run dialog box. 2. Type installer, and then click OK to open the %windir%\Installer folder. 3. Press Alt to display the menu bar. Página 3 de 7 20/03/2015 4. On the Windows 7 View menu, click Choose details. Or, on the View ribbon in Windows 8 or 8.1, click Details in the Layout group. 5. Select the Subject box, type 340 in the Width of selected column (in pixels) box, and then click OK. In Windows 8 & 8.1, you should click Add columns to add Subject. NOTE   It may take several minutes for the subjects to appear next to each .msi file. 6. Click View > Sort By > Subject. 7. If a User Account Control dialog box appears, click Allow to continue. 8. Locate each .msi file that has "Microsoft Office 2013" as the subject, right-click the .msi file, and then click Uninstall. NOTE   In this step, represents the actual name of the Office 2013 product. Step 2: Stop the Office Source Engine service 1. Press Windows logo key + R to open the Run dialog box. 2. Type services.msc, and then click OK. 3. In the Services window, determine whether the Office Source Engine service is running. (If the service is running, "Started" appears in the Status column.) If this service is running, right-click Office Source Engine, and then click Stop. 4. Close the Services window. Step 3: Delete any remaining Office installation folders 1. Press Windows logo key + R to open the Run dialog box. 2. Type %CommonProgramFiles%\Microsoft Shared, and then click OK. NOTE   On a computer that's running a 64-bit version of Windows, type %CommonProgramFiles(x86)% \Microsoft Shared, and then click OK. 3. If the Office15 and Source Engine folders are present, delete them. 4. Press Windows logo key + R to open the Run dialog box. 5. Type %ProgramFiles%\Microsoft Office, and then click OK. NOTE   On a computer that's running a 64-bit version of Windows, type %ProgramFiles(x86)%\Microsoft Office, and then click OK. 6. Delete the Office15 folder. 7. On the root folder of each hard disk drive, open the MSOCache folder. 8. Open the All Users folder in the MSOCache folder, and then delete every folder that contains "0FF1CE}- in the folder name. NOTES    This text contains "0" (zero) and "1" characters for the letters "O" and "I." For example, delete the folder that is named as follows: {90150000-001B-0409-0000-0000000FF1CE}-C Step 4: Delete any remaining Office installation files 1. Press Windows logo key + R to open the Run dialog box. 2. Type %appdata%\microsoft\templates, and then click OK. Página 4 de 7 20/03/2015 3. Delete the Normal.dotm and Welcome to Word.dotx files. 4. Press Windows logo key + R to open the Run dialog box. 5. Type %appdata%\microsoft\document building blocks, and then click OK. 6. Open the subfolder under the Document Building Blocks folder, and then delete the Building blocks.dotx file. NOTE   The subfolder title will be a four-digit number that represents the language of the Microsoft Office suite. 7. Close all programs before you follow the rest of the steps. Step 5: Delete the registry subkeys for the Office system Before you start, back up the registry for restoration in case problems occur. WARNING   Serious problems may occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. Delete the Office 2013 registry subkeys 1. Press Windows logo key + R to open the Run dialog box. 2. Type regedit, and then click OK. 3. Click the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0 4. Click File > Export, type DeletedKey01, and then click Save. 5. Click Edit > Delete, and then click Yes to confirm. 6. Repeat steps 1 through 5 for each registry subkey in the following lists. Increment the name of the exported key by one for each subkey. For example: Type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on. NOTE    In the following registry keys, the asterisk character (*) represents one or more characters in the subkey name. 32-bit versions of Windows HKEY_CURRENT_USER\Software\Microsoft\Office\15.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-* HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE* HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18 \Products\*F01FEC HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose HKEY_CLASSES_ROOT\Installer\Features\*F01FEC HKEY_CLASSES_ROOT\Installer\Products\*F01FEC HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC Página 5 de 7 20/03/2015 HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office15* 64-bit versions of Windows HKEY_CURRENT_USER\Software\Microsoft\Office\15.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE} -* HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE* HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose HKEY_CLASSES_ROOT\Installer\Features\*F01FEC HKEY_CLASSES_ROOT\Installer\Products\*F01FEC HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office15* Also delete the following registry subkeys 1. Locate one of the following subkeys, depending on the version of Windows that you're running: 32-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall 2. Click File > Export, type UninstallKey01, and then click Save. 3. Under the Uninstall subkey that you located in step 1, click each subkey, and then determine whether the subkey has the following value assigned to it: Name: UninstallString Data: file_name path\Office Setup Controller\Setup.exe path NOTE   In this example, file_name represents the actual name of an installation program, and path represents the actual file path. 4. If the subkey contains the name and the data that are described in step 3, click Edit > Delete. Otherwise, go to step 5. 5. Repeat steps 3 and 4 until you locate and delete every subkey that matches the name and data that are described in step 3. 6. Close Registry Editor. Get Live Help For Office 365 Home or University users For Office 2013 home users For Office 365 for business users For Office 2013 business users Página 6 de 7 20/03/2015 Applies To: Office 2013 Was this information helpful? YES NO Community forum Support resources Change language Accessibility Contact us Privacy and Cookies Legal Trademarks © 2015 Microsoft Página 7 de 7 20/03/2015