Samsung C&T Presentations 4 Hour [Compatibility Mode]

Global Presentations Prepared for Samsung C&T Global Presentations Your Trainer … Global Presentations Prepared for: C&T 4 Hour ©2010 Berlitz Korea. All rights reserved. Global Presentations Global Presentations John Graham Professional Background Over 12 years in Quality Management: Quality Assurance Manager with Daewoo Electronics UK Ltd. (10 years) Main responsibilities: Customer and Supplier Chain Management throughout Europe and Asia Icebreaker Educational Background Degree with Honors in Mechanical Engineering University of Abertay, Scotland, UK Cross Cultural background Worked extensively with Koreans, Japanese, Germans, French, Swiss, Italians, Hungarians, British and Irish. ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 1 Global Presentations Prepared for Samsung C&T Global Presentations Global Presentations Ice breaker: Elevator Pitch You are in the elevator with the CEO and Executives of your company. You heard that they are going to give the job of your dreams to the best and most persuasive employee. Icebreaker Teams You have 30-60 seconds to SELL YOURSELF Include: Your name Background Skills How you can help the company ©2010 Berlitz Korea. All rights reserved. 2nd Sept The other 4 people in your team are the CEO and Executives The person with birthday nearest to 1st starts (day, NOT month). The person to his/her left goes next. ©2010 Berlitz Korea. All rights reserved. Global Presentations Ice breaker: Elevator Pitch You are in the elevator with the CEO and Executives of your company. You heard that they are going to give the job of your dreams to the best and most persuasive employee. Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation Objectives At the end of today’s session, participants should be able to: Understand what makes a good presentation Prepare presentation content Apply visual communication techniques Understand Q&A strategies and deal with difficult questions Deliver a group presentation You have 30-60 seconds to SELL YOURSELF Include: Your name Background Skills How you can help the company ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 2 Global Presentations Prepared for Samsung C&T Global Presentations Global Presentations Course Global Presentations Part 1 1. Essential Presentation Skills Presentation Simulation “Impossible Sale” • Mini-presentation (sales pitch) • Participants are randomly assigned an object to sell to a specified audience • Participants have 5-10 minutes to deliver their sales pitches and 3 minutes for Q&A • Audience roles: ask questions, debrief specific aspects. ©2010 Berlitz Korea. All rights reserved. AGENDA Part 2 2. Delivering with Impact Part 3 3. Handling Difficult Situations Part 4 4. Presentation Delivery ©2010 Berlitz Korea. All rights reserved. Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation Global Presentations What is the purpose of learning & improving Presentation skills? The main purpose of any presentation, written, oral or visual, is communication. To communicate effectively, you must state your facts in a simple, concise and interesting manner. ©2010 Berlitz Korea. All rights reserved. To add value ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 3 Global Presentations Prepared for Samsung C&T Global Presentations Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation A Presentation is … Why do we make presentations? Think of a presentation you have attended or given recently. 1.What was the topic? 2.What was the objective? 3.Was the objective of the presentation achieved? How do you know it was achieved? Write notes about your partner’s experience. Ex. 1.1 … the process of delivering the content of a topic to an audience. ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation Global Presentations We make presentations to… • • • • • • Inform, Instruct, Educate Motivate, Stimulate, Influence Sell, Persuade, Convince, Negotiate Investigate, Explore Entertain, Amuse Recognize, Acknowledge What makes a good presentation? Exercise 1.2 Purposeful Action ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 4 Global Presentations Prepared for Samsung C&T Global Presentations Global Presentations What makes a good presentation? Clear topic Attainable objective Logical structure Presentation Delivery Content Visual Design Delivery Content Fonts Pictures Color Coordination Wordiness Interactive style Voice inflection Matching messages Smooth transitions Strong question-handling Professional image Presenter Visual Design Audience ©2010 Berlitz Korea. All rights reserved. Audience awareness ©2010 Berlitz Korea. All rights reserved. Global Presentations Global Presentations Preparing Content Delivery Content Ask yourself: “ Why am I making this presentation? ” “ What is my purpose? ” ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 5 Global Presentations Prepared for Samsung C&T Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation What’s the point? “You choose a destination before beginning your vacation. . . Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation Choosing your Destination start with THE END . . .do the same before giving your presentation.” ©2010 Berlitz Korea. All rights reserved. in mind ©2010 Berlitz Korea. All rights reserved. Source: Wilder, C., The Presentations Kit, 1994. Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation Audience Awareness • • • • • Who are they? What do they want to know? What do they need to know? How much do they know? How can I satisfy their needs? Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation Create your Purpose Statement 1. A person who will be responsible for the results (the presenter) 2. A purposeful action (i.e., to motivate, convince, etc.) 3. A person on which the action will be performed (audience) 4. An action that is expected of the audience as a result of the presentation (e.g., to buy a product or idea) ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. What is the purpose statement for your “Impossible Sale” presentation? © Berlitz Korea. All rights reserved. 6 Global Presentations Prepared for Samsung C&T Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation How do we prepare content? 1. Start with the main message 2. Develop key points to support it 3. Develop your presentation outline for impact Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation Preparing Content The Spider Map ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Essential Presentation Skills Agenda Ice breaker Key presentation concepts Content preparation The Spider Map (2) Key point 1 (1) (2) Key point 2 Main message (2) Key point n Global Presentations Global Presentations Course AGENDA Part 1 1. Essential Presentation Skills Part 2 2. Delivering with Impact Part 3 3. Handling Difficult Situations Part 4 4. Presentation Delivery ©2010 Berlitz Korea. All rights reserved. Create a Spider Map for your “Impossible Sale” presentation? ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 7 Global Presentations Prepared for Samsung C&T Global Presentations Global Presentations Presentation Delivery Content Presentation Delivery Delivery Content ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication The Language of Presentations Opening Body Closing Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication What do you do in your. . . Opening? Greet / Establish your credibility State the subject and purpose Outline the main parts Inform how long it will take Indicate when to ask questions Transition to the first topic Prepare the Opening for your “Impossible Sale” presentation? Ex 2.1 ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 8 Global Presentations Prepared for Samsung C&T Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Delivering with Impact What do you do in your. . . Body? Transition between topics / slides Highlight points Give reasons / causes Compare and contrast Contradict to emphasize Presentation Language: Transitioning Let’s move on to… We have seen that…, now I’d like to consider… So, I have explained how I… Let’s take a look at… Turning to… Ok, now let me talk about… That brings me to the question of… Agenda Presentation Structure & Language Effective communication Visual communication ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Signposting At different points, tell the audience… Where they have been “So, we have talked about the opening and the body…” Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication What do you do in your. . . Closing? Signal the end Summarize Invite Q & A Conclude and recommend End on a positive note Close Prepare the Closing for your “Impossible Sale” presentation? Ex 2.1 Where they are going “and in a moment we will take a look at how we close a presentation,…” Where they are now “but now, let’s consider signposting.” ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 9 Global Presentations Prepared for Samsung C&T Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Delivering with Impact Structure and Timing of a Presentation • • • • • • • Title slide Contents slide Body slides* Summary slide Q&A slide Concl. / Recom. slide Thank you / End slide (30 seconds) Native (30 seconds) (3 minutes) (2 minutes) (30 seconds) Agenda Presentation Structure & Language Effective communication Visual communication Communicating Effectively As a rule of thumb take between 20 seconds and 4 minutes per slide. *Average for 1 slide is 3 minutes ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. KISS Keep It Short Simple & Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Effective Communication Words Vocal Visual 55% 55% 38% 7% What is effective Communication? ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Language is only a tool. SOURCE: Mehrabian, A. (1971) Silent Messages © Berlitz Korea. All rights reserved. 10 Global Presentations Prepared for Samsung C&T Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Visual Communication Body position & movement Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Body position & movement Gestures Eye Contact Facial expression ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. DON’T: put your hands on your hips cross your arms lean back in your chair put your hand in your pocket put your hands in front of you Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Body Position & Movement • Move purposefully - Smooth movements show confidence & keep your audience focused Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Gestures Gestures people use Counting Emphasizing Be careful of excess movement! Showing feelings ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Describing © Berlitz Korea. All rights reserved. 11 Global Presentations Prepared for Samsung C&T Global Presentations Global Presentations Gesturing STATEMENT GESTURE While some gestures are acceptable in some cultures, they will be considered disrespectful or even vulgar in other cultures. There has been a huge increase in demand. The impact on our consumer sales will be minimal. We absolutely must improve performance. There are three reasons why … one ..., two ..., three … We must keep the two ideas quite separate. ©2010 Berlitz Korea. All rights reserved. Moving arms wide apart Joining fingers close together Banging fist on open hand Counting on fingers Using both hands, push each hand on opposite sides ©2010 Berlitz Korea. All rights reserved. Global Presentations Global Presentations What does this mean? in No! ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 12 Global Presentations Prepared for Samsung C&T Global Presentations Global Presentations What does this gesture mean in the following countries? is positive or negative in…? I’m clever or quick thinking I’m suspicious It’s a secret ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Eye Contact Why should we use Eye Contact? Delivering with Impact Agenda Presentation Structure & Language Effective communication Visual communication Facial expression Facial Expression must match the message • If you announce good news, smile • If you announce bad news, show empathy and be sad • • • • ©2010 Berlitz Korea. All rights reserved. Vital for establishing rapport Audience sees you’re interested Monitor reception / get feedback Conveys confidence and credibility ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 13 Global Presentations Prepared for Samsung C&T Global Presentations Global Presentations Course Global Presentations Invite participants to interrupt your presentation and ask questions. Part 1 1. Essential Presentation Skills Always tell the audience when to ask questions in your opening! AGENDA Part 2 2. Delivering with Impact Part 3 3. Handling Difficult Situations When to Invite Questions Individuals come up when the presentation is finished and ask questions. ©2010 Berlitz Korea. All rights reserved. Part 4 4. Presentation Delivery Audience waits until the end, and you invite questions. ©2010 Berlitz Korea. All rights reserved. Handling Difficult Situations Agenda Points for Answering Questions 1. 2. 3. 4. 5. 6. 7. Prepare for questions Clarify Amplify Be honest Employ the 25% - 75% rule Keep answers to the point Confirm Handling Difficult Situations Agenda Prepare for Questions Anticipate questions Practice answering them Prepare for the worst Q&A Strategies Difficult Questions Practice Q&A Strategies Difficult Questions Practice ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 14 Global Presentations Prepared for Samsung C&T Handling Difficult Situations Agenda Clarify Restate the question before answering it Handling Difficult Situations Agenda Amplify Q&A Strategies Difficult Questions Practice Q&A Strategies Difficult Questions Practice Repeat the question to make sure everyone heard it ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Handling Difficult Situations Agenda Global Presentations Be Honest Answer to the Whole Audience Q&A Strategies Difficult Questions Practice Employ the 25% - 75% Rule If you don’t know the answer, simply say so 25% - 75% Eye-contact with person who asked the question ©2010 Berlitz Korea. All rights reserved. Don’t focus only on the person who asked the question! Eye-contact with the rest of the audience ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 15 Global Presentations Prepared for Samsung C&T Handling Difficult Situations Agenda Keep Answers to the Point Handling Difficult Situations Agenda Confirm that you answered the question Did I answer your question?” Q&A Strategies Difficult Questions Practice Q&A Strategies Difficult Questions Practice Don’t overstress or ignore the issue Check before you go on ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Handling Difficult Situations Agenda Audience Awareness Review Handling Difficult Situations Agenda Exercise 3.1 1. Someone asks a question that is not clear. 2. Someone asks a question that is too long. 3. Someone asks a question that would take too much time to answer. Q&A Strategies Difficult Questions Who should participate? Why are they here? How much knowledge do they have about the subject? What do they expect from you? How will you relate to them? Practice Q&A Strategies Difficult Questions Practice 7. Someone attacks you and is right. ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. “ Difficult Q&A situations 4. Someone asks a question, but you don’t know the answer. 6. Someone attacks you but is wrong. 5. Someone asks you for confidential information. 16 Global Presentations Prepared for Samsung C&T Handling Difficult Situations Agenda 1. Someone asks a question that is not clear. Difficult Q&A situations Handling Difficult Situations Agenda 2. Someone attacks you and is right. Difficult Q&A situations Q&A Strategies Difficult Questions Practice Strategy: Ask them to say it in another way. What to say: “Sorry, could you please ask your question in another way?” Q&A Strategies Difficult Questions Practice Strategy: Show appreciation, and move on. What to say: “That’s a good point. Let me check my source and get back to you with an answer by email…Does anyone have any other questions?” ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Handling Difficult Situations Agenda 3. Someone asks you for confidential information. Difficult Q&A situations Handling Difficult Situations Agenda 4. Someone asks a question, but you don’t know the answer. Difficult Q&A situations Q&A Strategies Difficult Questions Practice Strategy: Clearly say no. What to say: “I’m very sorry. But this is confidential information. I am not able to answer your question.” Q&A Strategies Difficult Questions Practice Strategy: Be honest. Try to answer later. What to say: “I’m sorry, I don’t have this information here. Can I send it to you by email later?” ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 17 Global Presentations Prepared for Samsung C&T Handling Difficult Situations Agenda 5. Someone attacks you but is wrong. Difficult Q&A situations Handling Difficult Situations Agenda 6. Someone asks a question that is too long. Difficult Q&A situations Q&A Strategies Difficult Questions Practice Strategy: Politely show them the facts. What to say: “I’m afraid I can’t agree with you. I have data saying that...” Q&A Strategies Difficult Questions Practice Strategy: Ask them to say it briefly. Or ask them to ask one or two questions at a time. What to say: “Sorry, could you please ask one question at a time?” ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Handling Difficult Situations Agenda 7. Someone asks a question that would take too much time to answer. Global Presentations Difficult Q&A situations Points for Answering Questions When answering questions, try to apply the following steps: Q&A Strategies Difficult Questions Practice Strategy: Answer later. What to say: “That’s an excellent question, but we don’t have enough time. Can I answer it later?” 3 Clarify (*) (*) if necessary ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. 1 1 Amplify (*) 2 4 Confirm Answer to the whole audience © Berlitz Korea. All rights reserved. 18 Global Presentations Prepared for Samsung C&T Global Presentations Global Presentations Course Presentation Delivery Agenda Review What do you do in your. . . Opening? Greet / Establish your credibility State the subject and purpose Outline the main parts Inform how long it will take Indicate when to ask questions Transition to the first topic AGENDA Part 1 1. Essential Presentation Skills Simulations Part 2 2. Delivering with Impact Part 3 3. Handling Difficult Situations Part 4 4. Presentation Delivery ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Presentation Delivery Agenda Review Simulations Presentation Delivery What do you do in your. . . Body? Transition between topics / slides Highlight points Give reasons / causes Compare and contrast Contradict to emphasize Presentation Language: Transitioning Let’s move on to… We have seen that…, now I’d like to consider… So, I have explained how I… Let’s take a look at… Turning to… Ok, now let me talk about… That brings me to the question of… Agenda Review Simulations ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 19 Global Presentations Prepared for Samsung C&T Presentation Delivery Agenda Review Simulations Signposting At different points, tell the audience… Where they have been “So, I have introduced you to much of the theory behind presenting…” Presentation Delivery Agenda Review Simulations What do you do in your. . . Closing? Signal the end Summarize Invite Q & A Conclude and recommend End on a positive note Close Where they are going “and shortly you will have the chance to deliver your presentation,…” Where they are now “but now, let’s have a quick review.” ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Presentation Delivery Agenda Review Simulations Presentation Delivery Communicating Effectively Visual Communication Body position & movement Agenda Review Simulations KISS K eep It S hort S imple & Gestures Eye Contact Facial expression ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 20 Global Presentations Prepared for Samsung C&T Global Presentations Gestures Presentation Simulation “Impossible Sale” • Mini-presentation (sales pitch) • Participants are randomly assigned an object to sell to a specified audience • Participants have 5-10 minutes to deliver their sales pitches and 3 minutes for Q&A • Audience roles: ask questions, debrief specific aspects. ©2010 Berlitz Korea. All rights reserved. Eye contact and facial expression Body position and movement Voice Introduction Transitions Closing Handling Q&A Global Presentations Global Presentations It’s Showtime! Presentation Simulation “Impossible Sale” • Mini-presentation (sales pitch) • Participants are randomly assigned an object to sell to a specified audience • Participants have 5-10 minutes to deliver their sales pitches and 3 minutes for Q&A • Audience roles: ask questions, debrief specific aspects. ©2010 Berlitz Korea. All rights reserved. Good Luck! ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 21 Global Presentations Prepared for Samsung C&T Presentation Delivery Agenda Review Simulations Objectives At the end of today’s session, participants should be able to: Understand what makes a good presentation Prepare presentation content Apply visual communication techniques Understand Q&A strategies and deal with difficult questions Deliver a group presentation Final Project Congratulations and Thank you The End or Just The Beginning ©2010 Berlitz Korea. All rights reserved. ©2010 Berlitz Korea. All rights reserved. Presentation Delivery Agenda Review Simulations ©2010 Berlitz Korea. All rights reserved. © Berlitz Korea. All rights reserved. 22