Kevin McDonnell - Resume K e v i n M c D o n n e l l 0 4 2 1 6 6 1 8 9 1 P a g e 1 | 6 Name: Kevin McDonnell Mobile: 0421 661891 Email:
[email protected] Introduction An experienced, innovative IT professional adopting a business oriented focus for business analysis and project management. Filling the gap between business and technology to delivering practical solutions through software and process re-engineering. Experience gained in a variety of business sectors including government, insurance, logistics, print & packaging, higher education and manufacturing. Majority of experience gained in commercial environment although recent engagements have been in State and Local Government. Strong interpersonal and technical skills, empowering subordinates with a "can do" attitude while operating with a delivery-focused mindset. Comfortable to work as standalone, team member or leading project teams of up to 30 direct reports against multiple projects. Creating Requirements (functional and non functional), Process Maps, Project plans and artefacts to deliver success, I ensure these are clearly distilled and agreed with stakeholders, documented and then used to deliver the solution using Waterfall, Agile and Extreme techniques. Recent experience includes mobile computing and SaaS (Salesforce.com) solutions with add to more traditional solution designs providing practical and innovative solutions. I have successfully Product Managed a suite of financial ledgers and ERP modules in an international software package - including the flawless introduction of VAT in Europe and GST in Australia and designing and implementing full multi-currency into a financial ledgers package. Able to define and then administer UAT, software Change Management and managing major external vendors Microsoft, Oracle, Salesforce and Unisys. Qualifications Prince2 Foundation qualification with practical experience to appropriately apply model to project manage projects according to their size to meet time, budget and quality constraints. Completion of numerous professional development courses addressing Project Management, Enterprise Architecture, Service Oriented Architecture, Customer Relationship Management, Content Management Systems, SQL and other commercial subjects. Have used Prince2, Critical Path Analysis, Program Evaluation and Review Technique, PMBOK, BABOK. Honours degree in Business Studies & Operations Management from University of Bradford Management stepped into an accounting career within manufacturing (gaining passes in a number of tertiary ICMA accounting subjects) before recognising the emergence of ICT. Thereafter I made my focus to acquire skills in business analysis and project management enabling me to provide services and consultancy to leading UK and Australian companies. Prince2 Foundation Institution of Analysts & Programmers Elected membership status of Fellow Institution of Cost & Management Accountants Foundation A & B, Professional Parts 1 & 2 University of Bradford Management Centre 2:1 Hons Operations Management & Business Studies mailto:
[email protected] Kevin McDonnell - Resume K e v i n M c D o n n e l l 0 4 2 1 6 6 1 8 9 1 P a g e 2 | 6 Business Analysis & Project Management Skill Sets My career has allowed me to acquire and refine broad skill sets supporting both Business Analysis and Project Management roles while benefitting from an earlier accountancy career. An able communicator who is quick to establish strong relationships with users allowing me to distil clear, concise and measurable Requirements through running workshops, formal and informal meetings. Gaining user confidence I transform ideas into scoped defined projects underpinned by facts and comprehensive documentation. I engage the users in analysis and solution identification and secure âbuy-inâ through listening to their needs and operational requirements, resulting in proposals of practical and sustainable solutions. Familiar in the use of the Microsoft Office suite (including Visio and MS Project), I am able to author and present professionally complied documents to stakeholders and vendors supporting projects from their concept initiation all the way through to implementation. A summary of skills used in the following appointments are summarised as: Eliciting Requirements: Accurately gathering Business Requirements reflecting a high level of understanding a problem before proposing a solution, I anticipate, quantify and provide resolution to problems within the requirements - while assessing Risk Management and relative task priorities. Structured Analysis: Where appropriate, using Business models, Process models, Data models and Workflow models and similar tools to support and enhance text-based requirements. Use of IT based tools allows the identification and validation of requirements and the organization of information into coherent ideas, documented in a structured manner. Defining Business Requirements: Produces Business documentation of a high standard. Identifies Business Rules, Business Requirements (functional and non-functional) relevant to the requirements and relative to scope. Process Flow Diagrams (Present and Future), Wireframes, Report Design, Use Cases. Change Management: Experience in management and control of change, I can demonstrate successful management of scope changes and minimisation of their potential impact of change. I progressively publish, distribute and keep stakeholders informed ensuring formal sign-off of the business requirements document. Objective Based Analysis: Having managed software developers and their psyche. I am able to break solutions into sub-units (or objects) to deliver in a package supporting more agile development and solutions that are suited to development of object oriented software. UAT & Testing: Develop comprehensive Tests and Test plans cross referenced back to Rules and Requirements delivering UAT against complex solutions. Conducting UAT under modular and system conditions and also running that UAT in team situations. End User Support: Originally being a user, I recognise the importance of ongoing User Support. Using surveys and user group meetings, uses user feedback as new requirements. Prioritising and putting into releases, under version control. As a software vendor, a highly important commercial skill. IT Fluency: Having directly managed IT software development teams I am able to communicate clearly and appropriately with technical and development staff. Having a clear understanding of how different IT products are related, interface and connect, he can quickly establish the benefits they can bring to solution. Business Process re-Engineering: Successfully implementing ICT solutions and seeing impact of changes to the business process has taught me to see the bigger picture. Looking to improve, I will question the fundamentals and walk users through each step of the process, examining individual tasks for could potential be improvements. Kevin McDonnell - Resume K e v i n M c D o n n e l l 0 4 2 1 6 6 1 8 9 1 P a g e 3 | 6 Employment History Service NSW - Business Analyst Engaged to define Business Requirements to support NSW Premierâs directive for government to deliver a digital platform. Specialising in Maritime transactions I have defined customer journeys (present and proposed), defined Business Rules, documented solution Requirements (Business, Functional, Non Functional) using Microsoft Office products (Visio, Word and Excel) using communication based applications (Atlassian Confluence) to deliver projects content within an environment of version control and process driven. Establishing inter-project team and inter-disciplinary co-ordination provided an excellent background to develop communication skills that avoid duplication and conflicts between differing projects across the digital platform. Working closely with System Architects, User Experience experts, Salesforce Designers, and external developers I worked to the successful delivery of high profile and large transaction volume digital projects. Dynamically revising work content using a variety of personal skills sets to best manage a dynamic project scope allowing the project to navigate its way productively through an environment that relied heavily on collaboration and contribution from three separate and major government agencies. Australian Life Insurance Group - Senior Business Analyst Mar 2014 â Mar 2016 Joining a dynamic, private insurance company of 50 staff whose niche market was the protection of people's lives and mortgages. As business analyst and project manager I developed and integrated an online application into external mortgage brokersâ CRM systems (Aussie Home Loans and Symmetry). Allowing the presentation of ALI products in prominent platforms. Required collaboration with financial service insurance partners such as Aussie Home Loans, YBR, Mortgage Choice, LoanMarket. Driving the selection, data migration and implementation of Salesforce.com as a CRM solution for ALIâs business, it provided the opportunity to learn and use the flexibility and dynamics of the package allowing it to transform the way 20 Business Development Managers operated throughout Australia as they serviced over 5000 active mortgage brokers. In 10 weeks from selecting Salesforce, working with Arxxus (Salesforce implementation partner) in a small team of 3, I delivered the full migration of 6000+ broker contracts and their associated history from Outlook into Salesforce. I then gained great enjoyment by developing and implementing custom Salesforce modules managing Compliance, Broker Stationary orders and Complaints management as integrated Salesforce modules. I designed an application providing Call Management to process daily uploading of clients (supplied by large Mortgage broker) and for the management and reporting of the contact attempts made by a Call Centre which was also directly integrated back into main RMS Salesforce.com. Using MS Office tools created Process flow diagrams, User journeys, Software specifications (functional and non functional), Project plans, User Acceptance Tests, User manuals and systems documentation providing an ideal background to exercise many facets of a BA and PM. Public Service Commission Senior Project Manager Aug 2011 â Mar 2014 Established ICT facilities supporting NSW Public Service Commission (established after 2011 NSW election) within 3 month delivery schedule. Working with ServiceFirst (Gvt ICT agency) established processes and equipment to support 130 staff including Service Level Agreement, management of software licensing, running fixed asset register and the management of all internet sites. Major contributor to the establishment of processes and templates that were used to set up a formal PMO based approach to Project Management using Prince2 based PMO. Kevin McDonnell - Resume K e v i n M c D o n n e l l 0 4 2 1 6 6 1 8 9 1 P a g e 4 | 6 Acting as Facilities Manager I was responsible for delivering safe working environment for 130 staff located on 4 floors (Bligh House, Sydney) through the relationship I established with State Property Agency and FiveD (Building Mgt Co) to meet the demanding operational and legal requirements for WHS compliance. Acted as webmaster for PSCâs Internet, Intranet, Extranet websites after creating business and functional requirements that were used to select ElcomCMS to be the Content Management System replacing the previous Teamsite CMS. Migrated 15 existing websites from Teamsite to Elcom where I established an Extranet and several Communities of Practices web sites. Created Authors Guide-lines and manuals for web authoring addressing WC3 compliance. Publisher of Personnel Handbook (4 x issues/year) which was PSCâs most accessed web publication - used by NSW Agenciesâ HR teams as a reference guide. Run Business as Usual and IT support for 130 users for their computers, desktop software, IP Phones as well as managing Usersâ network access. NSW Dept Premier & Cabinet Business Analyst Jun 2010 â Aug 2011 6 month contract to providing business analysis and project management was extended to 15 months that led to managing a programme of work delivering a variety of high profile, medium sized projects. Audited 200+ Access databases. Analysing functionality and information silos. Recommend Salesforce.com to consolidate databases, remove silos and provide common access to information for a changing workforce. Recommend retire most of 214 Access Databases with single SaaS solution from Salesforce.com delivering Call Logging, Knowledge Management, Customer Self Service and Contact List Management. Assumed role of Publisher role for Personnel Handbook. Redevelop and consolidate web and word versions into single source. Establish and implement process for maintaining current content through quarterly publishing cycles. Setup and manage âin houseâ team using Adobe Creative Suite using version control to manage content. Handbook used as primary reference by IR and HR issues by all NSW Agencies. Established Change Advisory Board for all IT based projects requiring changes to software applications. Newcastle City Council Business Analyst Nov 2009 â June 2010 Engaged by Newcastle City Council to migrate operations from manual paper based âDevelopment Applicationsâ process to an automated electronic submission processing system from Civica. Establish a trust relationship with council Development Officers and Engineers. Integrate with current systems â GIS (Infomap), Financials (FinanceOne) and establish business requirements to replace an internally developed data warehouse system (Impala). Participate in the tendering process, assist in evaluation and selection of a suitable replacement packaged system following policies set for local government. Drive âquick winâ changes to existing systems bringing more practical processes for staff throughout the whole of Council integrating into Document Imaging from DataWorks. University of Newcastle Project Manager Jan 2009 â Nov 2009 Project Manager in University of Newcastleâs Services Project Office (SPO) providing project management and governance to formal project management standards and procedures. Managing and directing project teams of business analysts, IT specialists and business staff delivering projects through their full life cycle. RAMS - Research Animal Management System (~ $450k). Define Requirements of replacement gene research breeding system relacing an in-house system. Take project through Initiation, Discovery and Planning phases. Transferred to major project - NuStar Upgrade. NUSTAR â Student Record system upgrade Project ($750k). Oracleâs Campus Solutions package (NuStar) â migrate from customised package into vanilla V9.0 of system used to manage student records. Significant hardware infra- Kevin McDonnell - Resume K e v i n M c D o n n e l l 0 4 2 1 6 6 1 8 9 1 P a g e 5 | 6 structure upgrade, process and software re-engineering, vendor management. Manage project team of 30 University based staff to migrate the main Student Services administration system (used by 30,000 students and 300 administration staff) to the latest release. Avoided 12 months catch-up maintenance work. Working with Oracle an aggressive timeline was successfully concluded in January 2009. Active participant in ensuring University of Newcastle became the first Australian University in May 2009 to have an accredited PMO by the Australian Institute of Project Management (AIPM). AirData Pty National Software Manager Apr 2005 â Oct 2008 National Software Manager for AirData providing Software and Mobility software solutions and software integration services. Manager of 20 development staff using COBOL, C#, .Net, Visual Studio, MCL, SQL. Senior management team member responsible for driving growth of profitability and stability of AirData through software services. AirData became Australiaâs leading mobility solution provider and was a Microsoft Certified Mobility partner and Premium Partner to Motorola (formally Symbol). Managing custom software development and sales of packaged software (Intellitrack & Dexterra) solutions were developed for Victa Mowers â Inventory and Warehouse operations for Integration to J D Edwards, University of Sydney Faculty of Medicine â Cadaver tracing, Jetstar â Passenger Embarkation Mobile Registration. Established software division as the profitable cornerstone of the company. Account manager of a $3.2m account with Star Track Express (STE), closely collaborating with STEâs directors and senior staff to deliver software and business solutions. STE were one of Australiaâs premier logistics organisations. Established a career development policy for my software development team encouraging formal Microsoft qualifications and career broadening opportunities by guiding them through formal Prince2 accreditation as Practitioners. Fox Symes & Associates IT Manager Dec 2002 â Feb 2005 IT Manager of Financial Services company and senior member of Management Team. Managing 4 IT staff servicing 50 staff offering a range of Financial Services. Discontinued implementation of a Debt Collection package (AIMS) used by CBA for Credit Card debt recovery with recommendation to Board of Directors we develop a customised application with a collaborative software partner. Proposal accepted. Performed all BA and PM tasks with Essential Software (external software house). Project managed, BA, UAT and documented delivery of a practical economic working solution. Defined and executed strategic 3 year infrastructure plan reducing servers from 11 to 5, creating each as a standardised server. Reduced costs and operational risks. Parallel to this progressively centralised databases into one integrated SQL database. General management of staff to manage and retain staff. Successfully mentored staff by growing their skills, qualifications and maturity establishing a secure, structured and stable IT department. CCH Australia Limited Commercial Apps Mgr Nov 1998 â Mar 2002 Commercial Applications Manager (Asia Pacific) for CCH Australia Limited. Manage support and development team for all Commercial Systems. Managed IT staff team of 7 in Sydney managing core business systems developed in Accell, Lotus Notes Domino, Oracle SQL, Cognos and Microsoft Office running on Unix, Win NT and Win 2000 server platforms. Running all commercial IT Applications in 3 regional centres (Aus, NZ, Singapore) required managerial, business analysis and project management skills. Successfully completed two major upgrades of core Order Management software package at each of 3 centres. Centralise 3 systems to Sydney with a major systems restructure the Order Management System in Sydney. Specify requirements for GST tax introduction for use in USA supplied subscription package software. Successfully implemented for subscription based products paid for 12 months in advance. Operating under Matrix Management, resource allocation and development of technical resources to address 11 focus groups run by CCH. Adopted Lotus Notes Domino and Quickplace as platforms to deliver solutions for CRM, Product Management, Project Tracking and Helpdesk. Building strong inter-departmental relations between IT http://www.aipm.com.au/html/regpm_pmo_portal.cfm Kevin McDonnell - Resume K e v i n M c D o n n e l l 0 4 2 1 6 6 1 8 9 1 P a g e 6 | 6 CCHâs functional business units to ensure IT reverts to a business service provider. Integrate 3rd party services from Australia Post and FDRâs delivery tracking systems to in house systems to allow clients to track and trace deliveries. Required management of 3rd Party Vendors. FAIRFAX Business Analyst Nov 1995 - 1998 Business Analyst for all Classified and Display Advertising Billing Systems used by Fairfax Group. Systems used by Sydney Morning Herald, Australian Financial Review and The Age. Developed computer based systems to support special events such as the City to Surf, Half Marathon, SMH Young Writer of the Year. Defined and managed core credit card processing system integrated to web application âTrading Roomâ as Australian first as an âonline paymentâ facility for web services. Running multiple concurrent projects of multi-disciplinary teams, up to 20 direct staff, the major achievement was the 12-month, multi-million dollar project to implement the Advertising Billing system ADMARC (used by John Fairfax) into The Age (Melbourne). Managed from the initial stage of requirement gathering, process mapping, project definition, Kevin took the project through to the final process of user acceptance. Building the infrastructure and processes between The Age users and a 15 man IT team (located in Sydney & Melbourne) he concluded The Age project by upgrading the John Fairfax system to up to same released version as had just been implemented into The Age. Business Background - England Graduated University of Bradford Management Centre with an honours degree in Business Studies & Operations Management. Followed by 5 years accountancy in manufacturing (Courage Central Brewery, British Leyland Motor Corporation, Cintride Limited). Retrained with Control Data Institute as a Systems Analyst using Cobol, RPG2 and Systems Analysis went onto join INCO Alloys as Systems Manager and Management Accountant. Joined Radius Systems as a Business Systems Analyst designing and implementing internal customer invoicing and Helpdesk support systems. Established and ran a business unit selling Buroroughâs B25 products adding value through providing training, customer support and implementation consultancy. Appointed Software Product Manager for Stocsel - Steel Stockholders MRP system written in Assembler. Extensive on-site work developed excellent communication skills with clients at all levels. Developing Business Analysis skills allowed creation of multi-user, parameterised enhancements, allowing one system to service multiple international clients Krupp Steel and Aurora Steel. Installed in 15 client sites. Developed and implemented process to manage version control, release notes, training programs, helpdesk and change control procedures. Procedures adopted by Radius Systems as company standard for all products. Appointed Business Consultant managing full SLDC of financial modules of PECAS MRP package written in PROGRESS (4GL). A modular, integrated package for Printing & Packaging industries providing estimating, costing, production, inventory and accounting. Managed SLDC of A/C Receivable, A/C Payable, General Ledger and Fixed Asset modules. Using Business Analysis skills reviewed requirements to specify and develop new features: VAT, multi-currency, cashbook, and interfaces to spreadsheets. Going on to design and Product Manage the full SLDC for Sales Order Processing, Inventory, Sales Analysis and Costing modules making PECAS become Europeâs leading software package to the printing and packaging industry. Personally implementing 30+ turnkey packages in client sites and providing Project Management, Business Analysis, Training, Consultancy and Change Management. My communication skills, ability to listen and apply structured thought resulted in ideas being converted into practical IT software features. My relevant IT & business experience and contributions to the IT Industry led to an invitation to join the Institute of Analysts and Programmers as a Fellow (IAPâs highest grade for those who spent their working time in positions of substantial responsibility). I resigned from Radius Solutions to migrate to Australia. Radius was subsequently taken over by the US company EFI. http://www.iap.org.uk/ http://www.iap.org.uk/ http://www.radiussolutions.com/solutionslandingpage.asp Introduction Qualifications Business Analysis & Project Management Skill Sets Employment History Service NSW - Business Analyst Australian Life Insurance Group - Senior Business Analyst Mar 2014 â Mar 2016 Joining a dynamic, private insurance company of 50 staff whose niche market was the protection of people's lives and mortgages. As business analyst and project manager I developed and integrated an online application into external mortgage brokersâ CR... Driving the selection, data migration and implementation of Salesforce.com as a CRM solution for ALIâs business, it provided the opportunity to learn and use the flexibility and dynamics of the package allowing it to transform the way 20 Business Deve... I designed an application providing Call Management to process daily uploading of clients (supplied by large Mortgage broker) and for the management and reporting of the contact attempts made by a Call Centre which was also directly integrated back in... Using MS Office tools created Process flow diagrams, User journeys, Software specifications (functional and non functional), Project plans, User Acceptance Tests, User manuals and systems documentation providing an ideal background to exercise many fa... Public Service Commission Senior Project Manager Aug 2011 â Mar 2014 NSW Dept Premier & Cabinet Business Analyst Jun 2010 â Aug 2011 Newcastle City Council Business Analyst Nov 2009 â June 2010 University of Newcastle Project Manager Jan 2009 â Nov 2009 AirData Pty National Software Manager Apr 2005 â Oct 2008 Fox Symes & Associates IT Manager Dec 2002 â Feb 2005 CCH Australia Limited Commercial Apps Mgr Nov 1998 â Mar 2002 FAIRFAX Business Analyst Nov 1995 - 1998 Business Background - England