1. Samantha Barrett Nichols College Management 100(Business & Society) 2. Owner of Jolly Bean Café in Plymouth,MA. Amanda and I met through mymother, who is a regular customer andfriend of Amanda’s. 3. Sole Coffee shop/café Proprietorship- Roy selling various wanted to be the coffees, baked one responsible for goods, soups, and the failure or more. success. Has been in Grab & Go type of business for one business since it is year and eight in the middle of months several busy companies. 4. Amanda was in sales for over eleven years. Wanted change from the normal salesperson lifestyle. Friend owned a coffee shop, which Amanda found fun and exciting. When she decided to open a coffee shop in Plymouth, the building manager of 40 Industrial Park Road wanted her to open the café in front of the RMV. At first, she was torn between a full coffee shop and a kiosk, but now she could not be happier. 5. -Amanda Roy on the benefits of having akiosk located in a very busy location.Amanda (left) is shown with a womanfrom a business in the building who camedown to buy some lattes. 6. More information Worked at a coffee shop in college Prior to opening Jolly Bean Café, she was laid off. That is when she got the opportunity to play around with coffee and learn how to make different drinks. Her outlook on Jolly Bean compared to her background: “It’s still a sales job, but it is just a different product.” 7. Major successes: In the building alone there are more than 100 people. Most of them have made Jolly Bean their number one coffee shop (over major chains). In the last two months business has gone up 25%! 8. Major Challenges: Some people just use it as an information booth and do not buy anything. Managing patience is difficult with that. If it was an independent shop, people would be less likely to just stop in for information. 9. Continued The most difficult aspect of running a business is being a true business owner. Bookkeeping, time management, and having success/failure of the business on shoulders at all times is hard to manage sometimes. In other sales jobs, Amanda was under the “net” of big companies, now she is in a net of her own. 10. Trialand error Staying organized Ask for help when needed Have to make it work out (only source of income makes it become a source of motivation) 11. Consistency! High quality & healthy products Create a positive experience for customers Perfect location Easy for Amanda to control as she runs Jolly Bean alone. 12. Ifone of the major businesses in the building moved out Inconsistency Keeping the same menu/no variety 13. Will It Continue? Jolly Bean Café is staying in business! It will remain a kiosk, not a single standing store. Potentially a mobile coffee truck in the future. Wants to be open weekends Reason for keeping this location: no other employees. Therefore, Amanda can control consistency herself. 14. Summer is coming! Salad Frozen Yogurt Anything else employees in the building suggest Favorite creation so far: frozen hot chocolate! 15. People watching Always exciting Fast paced Making great friendships and seeing the building come together Becoming the building’s “water cooler” 16. “I am the most reliable person I know” When sick or need a day off, she can ask a friend to fill in Tried to have an employee, but that went terribly. 17. Expectations for business were high, maybe too high. One year and eight months later, business is just getting to where she thought it would be. Still successful though! 18. What would your advice be for my classmates/other small businessowners? “I opened this at the most inopportune time. I was laid off, going through divorce, and selling my house. Most people wouldn’t have taken the risk, but if you want it bad enough, you have to go for it. Being at your lowest point can make you very creative.” 19. Roy, A. (2012, March 14). Interview byS.L. Barrett [Personal Interview]. Smallbusiness owner interview.