1. iWise SaaS Project Product Strategy 2014 2. CURRENT STATUS Architecture and Functionality 3. Presentation Layer Data Layer Communications Layer Application Layer Database Data Access Message Service Business Processes Reporting (e.g., Crystal Reports, SQL Reporting Services) Application Services Web Application Server Client Access Module Self-Service Scheduled and Event – Based Tasks Web Services Web Forms Service Desk Windows Clients Web Clients Mobile Clients E-Mail Interfaces (e.g. RightAnswers, SCCM) LAN Internet / Intranet 4. IT Service Operation Automation Security & Control Resources Admin IT Service Strategy IT Service Design IT Service Transition Request Management Problem Management Monitors Policy Management Security, Support & Availability Measurements & Analysis Asset & Liability Management Human Resources Management Service Level Management CMDB Change Management Release Management Incident Management Compliant Value 5. IWISE SAAS Cloud Computing, Product Strategy and Vision 6. Strategy Architecture Application Core • Isolated module • XML Web Services Driven • SOA Orientation Data • Relational Database • Local / Cloud Storage • Encryption of Sensitive Data User Interface • Web Enabled • Mobile Devices • CMS • CRM Infrastructure On Premise Server • Windows Server • Oracle / SQL Server Cloud Service (SaaS) • PaaS or IaaS • Ruby, Python or .NET • SOAP Protocol Client • Main Current Web Browsers • Android / iOS / Windows Phone Apps • SharePoint 2013 • SalesForce Product Marketing • infraWise.com • Current customers • Application Markets • Online Demo • Free Project Mgt. Sales • Website Store • Resellers • Application Markets Support • Online support • Online training • Online backup 7. Data / Application Layer Database Data Access Application Services Web Application Server Presentation Layer Web Clients Mobile Clients (Optional) On Premise Storage Server (Optional) Database Data Access CRM Integration (Optional) CMS Integration (Optional) Internet Intranet Model 1: PaaS 8. Data / Application Layer Database Data Access Application Services Web Application Server Presentation Layer Web Clients Mobile Clients (Optional) On Premise Storage Server (Optional) Database Data Access SharePoint Interface CMS Integration (Optional) Internet Intranet Model 2: IaaS 9. Data / Application Layer Database Data Access Application Services Web Application Server Presentation Layer Web Clients Mobile Clients (Optional)SharePoint Interface Model 3: On-Premise Intranet 10. Incident: 00643864 Email| Save | Close | Print | Cancel iWise Menu Assigned to you Pending your approval Recent objects News # Object Comments Occurred Time Reported By Phase Date Assigned Target Date Priority 37% Life Cycle Progress: Open View checklist Perform diagnostics Resolve incident Close incident Self-discovery analysis Check CI catalogs Create problemView checklist Reported by * Phone number * Netname / address CI alias ID Symptom type * Sub type * Comments * Lenguel/Danny 919-460-7357 C09/0/IBM Telephony Other Copiague, NY Incident status Work Priority Problem number Open 3 - Medium 0064964 Site contact Contact phone CI location code Location detail Action taken * Assignee group * Assignee name * Progress/Notes Urgency code * Impact code * Date occurred * Time occurred *asdfa Transfer MASTER Douglas/Dan Asdsad sdaf sad fsadfsadf 3 - Medium 1 - Low 2011/01/19 09:53 Impacted areas Progress Vendor calls Resolution Attachments Comments Admin General UI 11. FUNCTIONALITY ITIL Processes, Differencial features 12. General Features 13. ITIL V3 FeaturesIncident Change Problem RequestFulfillment Batch Requests • On-boarding ServiceandConfiguration CMDB ServiceLevel SLA Signup Workflow Automatic Availability Calculation Provisioning SLA Management Incident SLA Management SLA Control Dashboard SLA History Reports ServicecostManagement Incident and Problem cost Reports Resources Cost Management Service earned value 14. ITIL V3 FeaturesKnowledge Mobile App Omni Search ServiceLifecycle Management Release and Deployment • Service Definition • Scope definition • PMI Compilant • Service Deploying Procedure Catalog • Service Change Management • SLA Signup Workflow ResourcesTimeControl SPOC Agent Assignation Level 2 Support Assignation Level 3 Support Assignation Skillset configuration Timesheet control Financial Supplier Contract Management Availability Based on Incidents 15. SOURCES Studies Analysis, Polls, Research 16. Times Are Changing * 2010 State Of The Market: 10 Things You Need To Know – Channel Web (CRN) 17. Cloud in Numbers Using SaaS 76% 24% USA MARKET (IDC) 76% Using one or more SaaS applications (IDC) 24% Not Yet… • 86% adoption rate in SMBs (Microsoft). • 65% forecasted adoption rate in companies with > $100M in yearly revenue are forecasted to be using SaaS (Saugatuck) 18. Cloud in Numbers • SaaS market will grow by 17.7% between 2009-2013, where as perpetual license companies are only growing at 3.6%. 2010 $68 B SaaS Market Perpetual license Market 17.7% 3.6% (Gartner) 19. Cloud in Numbers • 18% increase in SaaS revenue this year, up to $7.5 billion. • Salesforce doubled its revenue in 2010 to $2 billion. • 50% of all new software - SaaS by 2014 (Saugatuck) • By 2012, 20% of businesses will own no IT assets (Gartner) 20. The Cloud Stack Cloud Comparison http://www.onbile.com/info/top-10-software-as-a-service-saas-companies/ 21. Implementation Index Survey 22. Tool Use Survey Complete Study 23. ITSM Trends Complete Paper