Handout ITyX

1. Email | Mail | Fax | Web | Twitter | Facebookanalyze. process. discover.Automating business processes in your mailroom(ECM) and contact center (CEM)ITyX GroupSeite 1 © ITyX Solutions AG | 2012 2. Learning to Understand Content Processing text-based business transactions efficiently Higher market dynamic through change: How wireless Internet accelerates communication and transforms the service economy. ›! Renaissance of the „written word“The prevalence trend of the “writtenword” will continue thanks to theubiquitous availability of mobileInternet. ›! Invisible service communicationSmart grid, smart cars, our networkedlives: in the future, many everydaytasks will be done automatically. ›! Knowledge is the key to adigitalized next-generation serviceeconomyIn order to efficiently capture inquiriesfrom customers and partners andconvert them into business processes,organizations need to be able tounderstand text-based content andprocess it mostly automatically.Seite 2© ITyX Solutions AG | 2012 3. Learning to Understand Content Processing text-based business transactions efficiently ITyX solutions are based on new artificial intelligence (AI). They analyze text-based data, adapt the way humans process data and content and garner dynamic knowledge from it.!Documents Identify Business process managementEmailsValidate Input managementOnline requests ExtractKnowledge managementSocial mediaAutomate Response managementSeite 3© ITyX Solutions AG | 2012 4. Text Mining Software is the key to a largelyautomated next-generation service economy.ITyX solutions learn from human behavior andadapt to the way human agents interpret and usedata.Company & Portfolio of solutionsSeite 4 © ITyX Solutions AG | 2012 5. Company & Portfolio of Solutions Adaptive software solutions for a next-generation service economy ITyX develops and integrates solutions that combine all text-based contact channels and media on one modular, adaptive processing platform.Seite 5© ITyX Solutions AG | 2012 6. Company & Portfolio of Solutions Adaptive software solutions for a next-generation service economy ITyX’ modular solutions are based on a centralized knowledge base and workflow platform. They automate data processing (ECM) and customer communication (CEM).Seite 6© ITyX Solutions AG | 2012 7. Company & Portfolio of Solutions Adaptive software solutions for a next-generation service economy Areas of application: ITyX solutions are not limited to managing communication. They also “understand” and process content.Seite 7© ITyX Solutions AG | 2012 8. Company & Portfolio of Solutions Adaptive software solutions for a next-generation service economy Scope: Optional ITyX modules cover the entire process of capturing data and content.Seite 8© ITyX Solutions AG | 2012 9. Company & Portfolio of Solutions Adaptive software solutions for a next-generation service economy ITyX solutions are being used internationally, and they are language -independent, multi-client capable and scalable to any need.ITyX Locations"InstallationsPartnerPartner & InstallationsSeite 9 © ITyX Solutions AG | 2012 10. Company & Portfolio of Solutions Adaptive software solutions for a next-generation service economy Since 2011, ITyX offers a “starter” solution for email management – VERA.Seite 10 © ITyX Solutions AG | 2012 11. Company & Portfolio of Solutions Adaptive software solutions for the next-generation service economy ITyX solutions are suitable for midsized to large service organizationsacross all industries. Financial ServicesContact Centers / Outsourcing •! DEVK Versicherungen•! Bosch Communication Center •! DKB Service GmbH •! Pluscard •! Commerz DirektserviceTelecommunication & Technology •! Cosmos Lebensversicherung AG •! Deutsche Telekom •! ERV Europäische Reiseversicherung AG •! Infineon •! HUK-Coburg / HUK24 •! Simyo •! UniCredit Direkt ServicesLogistics & Travel E-Commerce / Retail •! Air Berlin •! Conrad Electronic•! DHL •! IKEA Utilities •! Klingel•! eprimo System Integrators•! Stadtwerke Düsseldorf •! Cirquent •! Euroscript •! Tieto •! T-SystemsSeite 11© ITyX Solutions AG | 2012 12. All Channels – One Platform Integration and distribution modelsSeite 12© ITyX Solutions AG | 2012 13. All Channels – One Platform Integration and distribution models Integration: WebServices, native API´s, message queues and VIRTUAL AGENT make ITyX solutions fit for the future.Seite 13© ITyX Solutions AG | 2012 14. All Channels – One Platform Integration and distribution models Distribution model: Volume-based licensing and free choice of distribution model provide flexibility for IT management and the combination with other existing hardware and software components. One-time licensing feeOngoing usage fee Cost per transaction Typically based on volume Typically based on volume License or per process Onsite operationOnsite operationSecure cloud operation Annual maintenanceMaintenance includedMaintenance includedSeite 14© ITyX Solutions AG | 2012 15. All Channels – One Platform Integration and distribution models Benefits at a glance: ITyX solutions... ›! ... capture, analyze, process and understand text-based content regardless of language, structure orsource. ›! ... optimally route tickets to available resources:1st level (external service provider), 2nd level(expert) or automated processing. ›! ... reduce cost of subsequent steps thanks toautomation at the beginning of processing. ›! ... reduce AHT (Average Handling Time), increasethe number of cases that can be resolved at firstattempt and speed up processing. ›! ... create room for building a customer-centeredservice organization: Proactive customer contactand social media components are fully integrated.Seite 15© ITyX Solutions AG | 2012 16. ITyX Group Stollwerkstraße 17-19Phone: +49 (2203) 899870 D - 51149 Cologne, Germany Fax: +49 (2203) 8998727 www.ityx.euSeite 16© ITyX Solutions AG | 2012