Dr Mary Browne, QPS Division lead for QA+I Resources, HSE

1. An Adventure in Quality ImprovementDr. Mary Browne Quality and Patient Safety Division National Primary Care Conference 2013 2. Defining Quality • Institute of Medicine – Safety, Effectiveness, Equity, Timeliness, Efficiency, Patient-centredness• NHS Scotland - Person-centred care, Safe care, Effective care 3. National Standards for Safer Better Healthcare Quality DimensionsCapacity and Capability Dimensions 4. Manpower Issues Diminished ResourcesCurrent PressuresFrustration with TeamsFragmentationExtra workloadMedia attention 5. Not starting from Scratch Delivering Safe, Quality CareContinuity of CareExcellent AccessHighly trained, Supported StaffQuality improvement initiatives and workICT Systems 6. Approaching the National Standards • Our National Quality Standards • Making the Standards work for you • Frame quality improvement work • Team work 7. “Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it.” Winne the Pooh A.A. Milne, 8. Quality ContinuumLevels of QualityQA+I Resources: http://www.hse.ie/eng/about/Who/qualityandpatientsafety/Standards/qaandImprovement/qaanditool/qaanditoolpdfs.html 9. Where to focus? Listen to staff Foster development and growthListen to and empower patientsAssess and Measure QualityPerson-Centred Care and Support Effective Care and Support Safe Care and Support Better Health and WellbeingQI skills and knowledgeEmbrace Transparency 10. Thank You And will you succeed? Yes! You will, indeed! (98 and ¾ percent guaranteed.) Oh the places you’ll go, Today is your day! Your mountain is waiting. So…get on your way! Dr. Seuss