SAM BAKER PERSONAL INFORMATION DOB 17/06/1992 GENDER Male EMAIL [email protected] SOFTWARE Logic Pro Ableton Live Adobe Photoshop Final Cut Pro INTERESTS I have always admired good design At the age of 13 I began to learn web design, which led to me launching web sites relating to the music industry, from this my interest in audio engineering grew. My passion has always been music, whether Iâm listening to an LP at home or experiencing it live. I love the art of perfecting the tone of a recording to the degree where it is as important to the song as the words are. These attributes were noticed by Apple, who employed me as a Specialist to assist customers with any questions they might have. This developed both my confidence and knowledge of Apple computers and devices. Later, I was promoted to Family Room Specialist where I developed skills in repairing faulty devices and providing tutoring in One-to-One sessions. RELEVANT EMPLOYMENT November 2011 - May 2012 Apple Retail: Covent Garden Specialist My role as Specialist involved providing assistance to customers unsure about which Apple product model would be appropriate for their needs. I shared my knowledge and previous experience along with basic troubleshooting of any queries or issues they had been experiencing. I played a secondary role that involved assisting customers with a personal setup of their newly purchased Apple product. May 2012 - August 2013 Apple Retail: Covent Garden Family Room Specialist After completing the relevant training, I became certified to repair and troubleshoot iOS apple devices and tutor One-to- One sessions in Apple software. I found my experience of having interactions with customers whoâs devices were faulty to be very useful. I developed my confidence in high-pressure situations and gained communicative skills in situations where I would need to explain a technical point in a non-technical manor. November 2013 - February 2014 O2: Southampton O2 Guru After completing the training course, O2 certified me to repair smartphones and tablets in their Southampton store. I offered advice with purchases, as well as training on how to use smartphones and tablets. EDUCATION September 2008 - July 2010 Wiltshire College Salisbury Music Technology BTEC September 2010 - July 2013 Kingston University London Music Technology BMus January 2013 TEFL 3-day certification I undertook a 3-day course to achieve certification to teach English as a foreign language. CURRICULUMVITAE