Critical thinking & communication skills rev5.24.10

1. Leadership 101Modules One and TwoCritical Thinking & Communication Skills 2. Learning ObjectivesDefine critical thinking and effective communication skillsIntegrate skills into everyday decision-making and workplace interactionsBe able to distinguish between fact and opinionExhibit excellent interpersonal communication ability 3. 1.2 Types of Thinking Analyzing 4. Evaluating 5. ReasoningNewIdeasCriticalThinkingCreativeThinkingProblem SolvingDecision MakingRightLeft 6. What is Critical Thinking???WARNING: THIS MAN IS NOT THINKING CRITICALLY!!Source: http://profmulder.home.att.net/introwhatis.htm 7. Activity: “Don’t Be A Lame Brain” 8. Critical Thinking – QUICK Overview 9. Good ThinkingSkills Are…CLEAR……….....rather than........UNCLEARACCURATE…....rather than…….INACCURATEPRECISE……....rather than…….VAGUERELEVANT…….rather than…….IRRELEVANTCONSISTENT….rather than……INCONSISTENTLOGICAL……….rather than……ILLOGICALCOMPLETE……rather than……INCOMPLETEFAIR…………….rather than…....BIASED 10. Ask questions…be willing to wonderDefine the problemExamine the evidenceAnalyze assumptions and biasesAvoid emotional reasoningDon’t oversimplifyConsider the interpretationsEmbrace uncertaintyI am probablythe greatestthinker since Socrates! 11. Case Study: Evaluating Facts 12. Let’s take a break…10 Minutes 13. Communication SkillsDefinition: Communication skills is the set of skills that enables a person to convey information so that it is received and understood. 14. Communication NotesBe aware of all three parts of the messages you send:• Words• Tone• Body Language 15. Clarifying and ConfirmingClarify : You are seeking information to help you understand what the speaker is saying and/or why he or she is saying it. 16. Clarifying and ConfirmingConfirm : You are stating your understanding of what someone is saying and why he or she is saying it. Note: Your confirmation is only successful when the other person agrees that you’ve understood them. 17. Activity: Do you see what I see? Group Work & Individual Participation 18. Workplace Communication 19. Next Class…People & Resource Management June 28-29, 2010 20. RESOURCESAtwood, Christee. “Manager Skills Training” ASTD Press, VA 2008. Bartholomew, R.E and Radford, B. “Hoaxes, Myths and Manias: Why We Need Critical Thinking.” Prometheus Books, NY 2003.Decker, Bert. “Communication Skills for Leaders: Delivering a Clear Message” 3rd edition. Thomson Course Technology, MA 2006.Gurchiek, Kathy. “Motivating Innovation” pp.31-35. HR Magazine, February 2009.“Critical Thinking Skills: Success in 20 Minutes a Day.” Learning Express, NY 2010.www.criticalthinking.com; www.youtube.com; www.bnet.com; www.astd.org; www.shrm.org