FUNDAMENTAL MANAGEMENT TITLE: NATIONAL AUTOMOTIVE GROUP PREPARED BY: MUHAMMAD NOR RIDZUAN BIN OTHMAN 2010309891 AZUAN BIN JAMALUDDIN @ ABD AZIZ 2010304151 ALIF RIDHWAN BIN ABD RAHMAN 2010910951 MUHAMMAD FARID BIN MOHD NOR 2010194263 MUHAMMAD ARIF BIN IBRAHIM BAKRI 2010911415 DATE OF SUBMISSION: 10 MARCH 2011 LECTURER: MADAM AZLINA BINTI SHAMSUDIN Universiti Teknologi Mara ( UiTM ) Kampus Dungun ACKNOWLEDGEMENT Bismillahirahmanirrahim. First of all, we would like to thank ALLAH S.W.T and HIS messenger, Prophet Muhammad S.A.W. It is because of HIS blessing, it is possible for us to finish this assignment. We also like to thank our parents. It is because of them we can finish and possibly to do this assignment. With their support, hope and prayers, we were able to complete this assignment. We also like thank our lecturer, Madam Azlina Shamsudin. Due to her guidance, ideas and knowledge, we were able to finish this assignment with full inspiration and determination. She also gives a lot of advice on how to finish this assignment. We would also like to thank all of our classmates because of their classmates because of their support, new ideas, opinions and additional information for this assignment. Finally, we would like to thank everyone that got involved in helping to complete this assignment successfully. Without them, we would be facing plenty of complications and challenges for finish this assignment. MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 1 Universiti Teknologi Mara ( UiTM ) Kampus Dungun NO CONTENTS PAGE 1 INTRODUCTION 3 2 PLANNING 4 3 ORGANIZING 5-7 4 MOTIVATION 8 5 LEADING 9 6 CONTROL 10 7 CONCLUSION 11 8 REFERENCES 12 9 APPENDICES 13-15 MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 2 Universiti Teknologi Mara ( UiTM ) Kampus Dungun INTRODUCTION National Automotive Group is an automotive based company. Our company is establish on 16 September 2010. We have been registered with Companies Commission of Malaysia (SSM) on 15 September 2010. Our headquarters is situated at Negeri Sembilan which is situated at Wisma Great Eastern, Jalan Yam Tuan, Seremban, Negeri Sembilan. Our company provides car such as Honda, Toyota, Nissan and the latest model of Proton, Proton Inspira. Other than that we also provides Proton Saga FL and Proton Persona. We open our company and our showroom at office our which is from 10 a.m until 5 p.m. We will close our company and showroom on Sunday in order to obey the labor law which stated that all employee must be given at least four days leave per month. We also close our company and showroom on Friday from 12 p.m until 2 p.m in order to let our men staff to went to mosque and perform “ solat jumaat “. Our company have 20 to 77 employee. We also plan to open new showroom in several country. MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 3 Universiti Teknologi Mara ( UiTM ) Kampus Dungun PLANNING 1.1 MISSION STATEMENT Our mission is to give a good service to our customers. We also want to improved our quality associated. So that our customer can be regular customer when we provide a good service and good products based on our customer needs. Leading towards future is our motto in order to ensure that our company is always up to date to customer needs. 1.2 GOALS A) To provide the highest quality car and accurate information about them, their specialty and benefits B) To provide excellent customer service C) To ensure that we having good relationships with other organizations and individuals who are like minded and involved in like pursuits D) To cultivate adaptability to change in economic, social and environmental conditions, to allow Eden the opportunity to survive long-term 1.3 OBJECTIVE A) To become the first ranked bumiputra automotive company B) Become a leading automotive company in future C) To help in creating job opportunities D) To help malay in changing their economy MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 4 Universiti Teknologi Mara ( UiTM ) Kampus Dungun ORGANIZING 2.1. FUNCTIONAL STRUCTURE This is the most usual, widely used, logical and basic form of departmentalization. Our company used this department structure because this is the most simple and suitable with our company policies and business. This department structure also referring as departmentalization by function. Our president and manager also have to do work and involved in marketing, delivery or even in production of course with the help from his/her assistants. The manager does not always a men. We also will take a woman manager if she has a qualification to be so. PRESIDENT MUHAMMAD NOR RIDZUAN BIN OTHMAN FINANCE DEPARTMENT MUHAMMAD ARIF BIN IBRAHIM BAKRI ( MANAGER ) ADMIN DEPARTMENT ALIF RIDHWAN BIN ABD RAHMAN ( MANAGER ) MARKETING DEPARTMENT AZUAN BIN JAMALUDDIN @ ABD AZIZ ( MANAGER ) HUMAN RESOURCES DEPARTMENT MUHAMMAD FARID BIN MOHD NOR ( MANAGER ) MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 5 Universiti Teknologi Mara ( UiTM ) Kampus Dungun PRESIDENT SECREATARY : MUHAMMAD NOR RIDZUAN BIN OTHMAN : SITI NORFAEZAH BINTI JAMAYA STRATEGIC ADVISOR : HAZIQ NAIM BIN ZAMRI ECONOMIC ADVISOR : FARIS ASYRAF BIN ABD. WAHAB FINANCE DEPARTMENT MANAGER ASST MANAGER SECREATARY : MUHAMMAD ARIF BIN IBRAHIM BAKRI : NOR HAFIZAH BINTI AZMAN : NUR FAZILAH BINTI ZULKARNAIN : 1. Prepare financial plans, budgets and forecasts. 2. Interpreting cash flow 3. Producing accurate financial 4. Managing a company financial accounting NUMBER OF STAFF : 10 ACTIVITY ADMIN DEPARTMENT MANAGER ASST MANAGER SECREATARY : ALIF RIDHWAN BIN ABD RAHMAN : AMIRUDDIN BIN ABDUL RAHMAN : FATEHAH BINTI NAIM NUMBER OF STAFF : 15 ACTIVITY : 1. Receive and file incoming letters, documents. 2. Supply and manage office equipments, machines or properties to office and manufactures, kitchen utilities. 3. Schedule meeting if any. 4. Create, control, and monitor all administrative 6. Agenda management: booking, travels, and meeting MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 6 Universiti Teknologi Mara ( UiTM ) Kampus Dungun MARKETING DEPARTMENT MANAGER ASST MANAGER SECREATARY : AZUAN BIN JAMALUDDIN @ ABD AZIZ : NUR SHAFIQA BINTI ZAZALI : SYAFIQAH NURAH BINTI FAKARUDDIN NUMBER OF STAFF : 20 ACTIVITY : 1. Open booth 2. Develop close liaison with the media and advertising fraternity, maintaining the prospect of long term strategic alliances 3. Make negotiation with vendors and third party to establish network of distribution HUMAN RESOURCES DEPARTMENT MANAGER ASST MANAGER SECREATARY : MUHAMMAD FARID BIN MOHD NOR : IZWAN BIN YAAKOB : NUR RUSYDAH BINTI ASHURI NUMBER OF STAFF : 16 ACTIVITY : 1. Settling complain made by customer 2. Supply and manage product to customer 3. Schedule family day or occasion if any. 4. Choose, control, and monitor all employee 6. Organized around providing a specific component of HR ( training, compensation, organizing development and safety ) MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 7 Universiti Teknologi Mara ( UiTM ) Kampus Dungun MOTIVATION Motivation is defined as the forces acting upon or within a person that person to expend effort to behave in a specific, goal-directed manner. ( Lewis, Goodman, Fandt, Management Challenges for tomorrow’s leaders ) 3.1. GOAL SETTING THEORY Our company use SMART goal setting theory for motivation. This theory is based on the concept that people work harder when they have specific, measurable goals to work toward. Goals provide a clear, engaging sense of direction and specify what is to be accomplished. S - SPECIFIC This is refer to our target sale per target month. Our company put a specific target to each employee in order to ensure that our company will have good sale report. M - MEASURABLE When we put on a target, We ensure that the target is measurable. For example. For the month of February, Our company target is to sold 30 car including 10 model from Honda, 5 model from Toyota, another 5 model from Nissan and another 10 model for Proton car. A - ACHIEVEABLE We also ensure that our target can be achievable so that our employee will not burden by stress in order to achieve the company target. R - REALISTIC Our company target was not too high because it our company target is too high, employees will seem no point in trying. T - TIME BOUND Our goals have its starting points, ending points and fixed durations. We also always tell our employees to give full commitment to achieve our target so that they will focus their efforts on completion of the goal on or before due date. MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 8 Universiti Teknologi Mara ( UiTM ) Kampus Dungun LEADING 4.1. PATH-GOAL THEORY Our company use path-goal theory for our leadership concept. According to this theory, it is leader job’s to help the followers in achieving our goals and provide the necessary direction and support. So, our president himself also has to assist our employees and make sure that they enjoy working at our company. This will make our goals more easy to be achieve because our employees is enjoy their working. 4.2 LEADERSHIP STYLES DIRECTIVE LEADER According to this theory, the employees are need to know what the leader want from them, schedules work to be done, and give specific guidance to accomplish task. Our company are avoiding this type of leader styles to ensure that our employees are not feel pressure and stress. SUPPORTIVE LEADER Leader must be friendly and shows concern for the needs of employees. In order to make that happen, every month we will give a reward to the best leader that most friendly and most concern to our employees. PARTICIPATIVE LEADER We always having a group-decision making with our manager and employees in order to listen to their suggestion before making a decision. The ideas from employees sometimes very useful to our company. ACHIEVEMENT-ORIENTED LEADER We also sets challenging goals and expects employees to perform at their highest levels. It makes employees work harder in order to achieve our company goals. MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 9 Universiti Teknologi Mara ( UiTM ) Kampus Dungun CONTROL 5.1. PRE-ACTION We use pre-action control to make sure our car has quality and always sold well. We always survey the type and model in high ranked and buyers like it. We also prevent any problem at the car from bad thing from the first stage before the car is bring to our showroom. For example, if the car engine have a bit fault in wire ring and make the car broken, we would not accept the car to be in our showroom because for us quality is important. It is because to make sure our customer satisfied with our car. 5.2. POST ACTION CONTROL We use the post action control to focus on the outputs of our company after the transformation process is complete. It is known as corrective control. It attempts to measure the result of certain action. If there are problem corrective action is under taken and applied to future activities. For example, we always survey our buyer if they satisfied with the car or not. MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 10 Universiti Teknologi Mara ( UiTM ) Kampus Dungun CONCLUSION As a conclusion, we learn how hard is it when to open an organization or company. We also learn on how to manage the company and the subordinates. In addition, we know the functions of a manager and how to be a good manager. In the discussion group, we have learned about the basic of management that is planning, organizing, leading and controlling. We also study about motivation. In planning we learn on how to create a goals when opening an organization or company, how to setting goals and ways to achieve those goals. In organizing, we learn about how to make and organizational structure. In leading, we learn about how to make employees feel enjoy to work in our company and how to a good and responsible leader. We also learn about how to make a manage the quality product. MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 11 Universiti Teknologi Mara ( UiTM ) Kampus Dungun REFERENCES 1. MANAGEMENT – CHALLENGE FOR TOMORROW’S LEADERS by Goodman, Fandt, Michlitsch and Lewis 2. MANUAL FUNDAMENTAL OF MANAGEMENT 3. INTERNET www.wikipedia.com/management www.management-issues.com/.../3/leading-management.asp www.management-issues.com/.../3/HR dept-management.asp www.pojokgarasi.com/wp-content/uploads/2010/11/proton-inspira-frontview-wider.jpg www.kereta.info www.pojokgarasi.com/wp-content/uploads/2010/11/proton-persona-frontview-wider.jpg www.pojokgarasi.com/wp-content/uploads/2010/11/honda-civic-typerfront-view-wider.jpg MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 12 Universiti Teknologi Mara ( UiTM ) Kampus Dungun APPENDICES NISSAN SKYLINE GTR R35 TOYOTA VIOS MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 13 Universiti Teknologi Mara ( UiTM ) Kampus Dungun HONDA CITY HONDA CIVIC TYPE-R MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 14 Universiti Teknologi Mara ( UiTM ) Kampus Dungun PROTON INSPIRA PROTON PERSONA MGT 162 AM110 1A Madam. Azlina Binti Shamsudin Page 15