Hussain Ashfaque Gulam Dubai, U.A.E Mobile 055-2721993 E mail:
[email protected] [email protected] CAREER OBJECTIVES: Having gained valuable 08 years’ experience in the Tourism, Travel Trade and Hospitality Industry, I wish to obtain any suitable Position and seek new exciting challenges in Travel & Trade, Tourism environment, which I enjoy and at the same time contribute to the growth of the organization. ATTRIBUTES: To maximize Revenue and Productivity by supporting yield management, and customer relationship management, identifying and accurately recording guest needs and special requests. Aiming to ensure guest satisfaction achieves the minimum required standard. Proactively managing the quality performance of the Operations Dept and Sales team. To Create a Working Environment that: Ensures Sales Focus / Develops People / Delivers Exceptional Customer Service / Reflects Organizational& Brand Values / Strives For Excellence / Rewards Performance & Celebrates Success. WORKING EXPERIENCE: Mahey Tourism (Royal ways Group of Company Egypt) - Since May-15- 2013 till Date Operation Manager & Overseas Sales for Indian and China Market: -. Responsible for all area operations of Tourism division Reporting to Sales Manager& Reporting direct to Director of Sales directly Involved in day to day activities of Sales and marketing Dept, operations Dept and finance. Sales follow up and coordinating with overseas offices and agents on daily activities. Responsible for road shows and exhibitions arrangements with Indian ,GCC , ME and China Market Follow up with sales Team for maximum yield management and business development Coordinating with reservations managers for maximum revenue and less regrets Coordination with hotel sales team for normal allocation and any additional holiday block. Handling the contracting department for all the local hotel Checking the allocation form the Hotel with release period. Maintaining the room selling strategic to achieve the target to sell the maximum number of room night with hotels. mailto:
[email protected] mailto:
[email protected] Wings Tours Gulf L.L.C - Since18-12-2006 to 06-04-2013. (Wings Group in Egypt) Asst Operation Manager. Responsible for all area operations of Tourism division Reporting to Operation Manger & General Manager directly Involved in day to day activities of Sales and Marketing Dept, operations Dept finance. Sales follow up and coordinating with overseas offices on daily activities. Responsible for road shows and exhibitions arrangements with DTCM Follow up with sales managers for maximum yield management and business development Coordinating with reservations managers for maximum room revenue and less regrets Coordination with hotel sales team for normal allocation and any additional holiday block. Representing Wings Tours Gulf Tourism in all road shows and exhibitions. SENIOR RESERVATION AGENT. August 27-04-2005 to 11-12-06 Hilton Dubai Jumeirah, Dubai, UAE (389 Rooms) & Hilton Dubai Creek (184 Rooms ) Key Responsibilities Assists Director of Sales /Director of Revenue in all duties pertaining to the department as needed. To carry out regular spot checks within the department to ensure that standards outlined in the SOPs are adhered to. To ensure that all concerned departments are aware of all ongoing promotions and booking procedures. Assist in training the department staff according to the Standard operations policies and procedure. Identifies and evaluates business trends& needs and uses this information to set and review departmental objectives. Continuously monitors and measure telephone manners, handling of VIP guests and general operational performance of reservations staff. Ensure all visa requests for guests are submitted as and when reservations are made with all appropriate documents. To carry out and supervise the regularity of appraisals for the entire team by utilizing proper formats. To assist the Asst. reservations Manager and in their duties as required. Demonstrates energy and enthusiasm with work while taking responsibility for anticipating, meeting and exceeding customers’ needs. Administrational:- Responsible to ensure that daily files have been updated accurately by each individual Sales Agent and correspondence has been correctly been posted on S Drive as well. Ensure that all activities and documents adhere to and support the Planet Group Quality Management System. Shares the vision and mission of Plan Group with all colleagues and reflects both in the actions of the management. Operational :- Defines, implements, monitors and controls the entire Reservations Operation according to the department Standards Operations Procedure Manual. Handles day to day operations and delegates tasks to the Asst Reservations Managers and Supervisors. Attends to all enquiries, complaints/comments and requests regarding reservations and/or reservations operations procedures in a timely manner. Ensures all reservation requests via email, fax, extranets and are replied to within 24 hours of receipt, whenever possible. Ensures that the Rota is readily available for everyone within the department at least two weeks prior. To supervise and ensure the smooth and efficient daily operation of the department, ensuring everyone contacting the Room Reservations Department receives an optimum level of service and care at all times. Regularly update the Sales report make changes where and when necessary and keep updated hardcopies available for all team members to access as needed. To monitor overflow telephone calls to central Reservations, incoming telephone traffic and business trends and prepare the Rota to ensure optimum coverage of the department at all times. To ensure that staff working hours are recorded accurately and in accordance with the hotel policies and procedures. To arrange, coordinate and chair weekly departmental management meetings and quarterly departmental meetings whenever possible. To assist in the recruitment of staff for the Reservations Department by interviewing possible candidates To ensure that the 5 and 2 day arrival checks are carried out on a daily basis. Monitor input quality by checking the ‘Entered on By’ report on a daily basis. Achievements: - Got many encouraging comments from the guests in providing them good services. Saved the unnecessary expenses of the Operation Department with my positive approach through diplomatic way, because my aim is “Do what you do, do it the best, give it your heart and soul.” EDUCATIONAL QUALIFICATION Successfully completed GRADUATION FROM COMMERCE FACULTY From India Mahatma Jyotiba Phule Rohilkand University. Successfully completed a course on MS-DOS 6.22, WIN.98, WORD, EXCEL, ACCESS, and P.POINT ANDMULTIMEDIA AND OUT LOOK EXPRESS from Galaxy Computer Education Institute, MUMBAI. Passport Details: Passport Number : H7319243 Validity Date : 16/08/2009 Expiry Date : 15/08/2019 Visa Status : Employment Personal Details: Marital Status : Married Nationality : Indian Date of birth : October 08, 1980 Place of birth : Mumbai India UAE Driving License: License Number : 3529038 Valid till : 14/07/2025