51.The Customer User Administrator for my organization is able to utilize Mobile My Oracle Support to review access requests with just a smart phone and Internet access. Mark for Review (1) Points True False 52. What is the best description of Mobile My Oracle Support? Mark for Review (1) Points A new type of My Oracle Support Community intended for users who want to review threads with their mobile device A version of My Oracle Support that you can download to run on your desktop My Oracle Support web-based application optimized for mobile devices A new messaging system that emails you SR updates via your smart phone None of the above 53. You are a CUA for your company. You are currently in a three-day organizational meeting and are concerned about getting behind on new user requests for access to My Oracle Support. Unfortunately, you will not be able to approve any requests through the mobile application as it only allows you to search the knowledge base. Mark for Review (1) Points True False 54. How do you access Mobile My Oracle Support? Mark for Review (1) Points You open a Service Request and ask for special privileges There is a button on My Oracle Support homepage that allows you to jump to the mobile application You access it from http://support.oracle.mobi You can quickly log into Mobile My Oracle Support and search the knowledge base to get more details to share with your colleagues during the meeting.The main way that users with 'Create and Update' privilege log Service Requests in My Oracle Support is by selecting 'Create SR' on the Service Requests tab Mark for Review (1) Points True False 47. The following is a common problem that Users encounter when trying to log a Service Request: they do not have the correct access level in My Oracle Support and/or do not have the correct Support Identifier approved and associated with their account True Mark for Review (1) Points . There is some interesting information about one of your products. you will need to provide a management contact in the workflow. If you select Severity 1 for your issue. and your identified manager will be contacted by Oracle Support Mark for Review (1) Points True False 48. Mark for Review (1) Points True False 46.You have to download the app from the primary portal and load it to your smart phone 55. You receive a Tweet from Oracle while you are in a meeting. oracle. Which of the following is NOT an acceptable way to send data to Oracle? Mark for Review (1) Points Upload the relevant files when creating the SR Upload files to Oracle using sftp with SR number as part of the file name Upload Hardware related files using supportfiles.How can collected data help you when you create a Fully Qualified Service Request? You can view configuration changes by comparing system configuration between two points.False 49. When should Severity 1 be selected? Mark for Review (1) Points To get immediate attention to your Service Request When your business has stopped functioning due to an issue on your Oracle System. It is just information to help you with planning It provides details on the last 5 service requests you logged in case you want to review them Mark for Review (1) Points . or Application When your testing system is down Only when you have requested an Escalation of the issue All of the above Using Support Best Practices for Hardware & Software (Answer all questions in this section) 41.com Send an email to Support Engineer's personal email address with support data 50. Software. This data is valuable to answer the question "has anything changed on your system" as it relates to the presenting problem It identifies upcoming configuration changes that you can share with the Support Engineer There is no specific impact from this type of data collection. It is available to all users CUA Access level Asset-View access level Create and Manage Service Requests (Answer all questions in this section) 44.What is the best definition of a Fully Qualified Service Request? Mark for Review (1) Points A Service Request that has all the information included in the fields as well as appropriate diagnostic output attached so that the Oracle Support Engineer can immediately get started Only Service Requests created by ASR are considered fully qualified A Service Request logged by your CUA A Service Request that provides just a few facts to get Oracle Support engaged A Service Request must have attached log files to be Fully Qualified 43.If a customer or partner has a Hardware Support Identifier (SI).Which of the following is the best example of a Service Request Problem Summary? System not working Mark for Review (1) Points .42. what Mark for Review permissions do general My Oracle Support Users need to view Assets in (1) Points My Oracle Support? SR Create & Update None. you see a solution that does resolve your issue. Each community is staffed with a special set of Oracle support engineers who engage exclusively with online questions Using communities allows you to bypass the standard Service Request creation process in My Oracle Support and fast-track your issues None of the above 37.using JDBC eWay is experiencing a connection problem ClassName not found Blue screen Application is slow 45. During Step 2 Mark for Review (Solutions).MySql .In what subspaces can you post a Blog or Idea? Mark for Review (1) Points . You can engage in the global community at a convenient time in your work day and leverage the shared experience of peers and subject-matter experts.You are in the process of logging a new Service Request. What should (1) Points you do next? Continue logging the Service Request and make a note to review the solutions at a later time Turn off the option to view suggested solutions to speed up your process to create a new SR Exit the Service Request process and do not log this Service Request (Click Cancel and OK) None of the above My Oracle Support Community (Answer all questions in this section) 36.Which of the following attributes describe the value of My Oracle Support Community? Mark for Review (1) Points Available to users 7x24x365. and OS.No spaces or subspaces Any spaces or subspaces This feature is not an option in My Oracle Support Community Only the subspaces that have the "Activity" Blog or Idea available Using Support Best Practices for Hardware & Software (Answer all questions in this section) 38. what are the benefits of downloading Oracle Services Tools Bundle and enabling Auto Service Request (ASR)? Mark for Review (1) Points Prevent known issues Automatically log Service Requests Create a fully qualified Service Request All of the above None of the above 40. configuration. You can automate this information transfer with Oracle Mark for Review (1) Points True False 39. You can access features available in My Oracle Support that will enable you to make decisions about which patches to install Mark for Review (1) Points .Oracle Enterprise Manager Harvest Job is a collection tool that gathers information about your Oracle set-ups.You have a planned outage window at the end of the quarter.From a hardware perspective. The same Oracle Support Engineers that resolve technical Service Mark for Review Requests also participate in My Oracle Support Community to share their (1) Points knowledge and expertise as part of this trusted community. click on start a discussion. enter your question and post it to the Using My Oracle Support Community Navigate to the subspace. What options do I have to address this problem? Mark for Review (1) Points I can adjust my preferences and turn off email I can go to Activities.What is the recommended way to post a discussion in the Community? Mark for Review (1) Points Navigate to the subspace first. Use the create discussion option from the banner. I can check the spaces I am following to ensure I am not following top level spaces such as My Oracle Support (which pushes changes from EVERY community into my in box).My email is overflowing with notifications from My Oracle Support Community. All of the above 32. view my content streams and then edit each stream by turning email on or off as needed. Any of the above None of the above 33. type your question in the ASK IT box at the top and the Create a Discussion process is triggered. Then. From Activity.True False My Oracle Support Community (Answer all questions in this section) 31. . even if you do not agree with what is being recommended Patches and Updates (Answer all questions in this section) 26.True False 34.1 patch. I can view places that I am following All of the above 35.I am looking to download the JD Edwards EnterpriseOne 9.When should you mark an answer Correct? Mark for Review (1) Points You can't mark answers correct When the answer is the answer you expect to see Don't mark answers correct until you see what other users have to say When the answer is technically correct. What is the most correct method to do this? Mark for Review (1) Points .How can you view Subspaces you are following? Mark for Review (1) Points My profile > More > Places In the region "Spaces I am following" In Activity > Content Streams. 1. Mark for Review (1) Points True False 28. and Enterprise Manager You set this preference in My Account to identify patch plans you want to use Database. Log a Service Request with Oracle Support and ask for the Support Engineer to send me the required patches.I can use Patch Plans and Upgrade Plans without having Oracle Configuration Manager installed.1 > Select Analysis > download the patches after I read any message displayed.What are the best ways to download a patch? Please select all answers that apply. Mark for Review (1) Points . Fusion Middleware and Cloud 29.1 and select search 27. Fusion Applications.What products can use patch plans? Identify an answer within My Oracle Support with the best description. Select Patches and Updates Tab > Quick Links JD Edwards > search for JD Edwards EnterpriseOne > Release is 9.Select Patches and Updates Tab > Patch Plan > select my configuration > select the release 9. Fusion Middleware. agree to license and select search Select Patches and Updates Tab > Advanced Search > Search for JD Edwards EnterpriseOne > Release is 9. Mark for Review (1) Points Only products which have collector installed and configuration is being sent to Oracle All Oracle Products Database. the general process to download patches in My Oracle Support is the same Mark for Review (1) Points True False Product Certifications (Answer all questions in this section) 21.Regardless of your specific Oracle products. This tab is only available to you in My Oracle Support if you purchase a special support contract. Access to product certification information None of the above Mark for Review (1) Points .(Choose all correct answers) From My Patch Search Results > click patch number > Download Search the knowledge base for an article on patching for your product and click the download links A user cannot directly download a patch from this site Open a Service Request to ask Oracle Support to download the patch from this site From my Patch Search Results > mouse-over the line (not patch number) and select the download option 30.What does the Certifications tab in My Oracle Support provide to the user? A quick way to log Service Requests related to Certification questions. The average user does not have access. or hardware that Oracle believes should work together A combination of Oracle and third-party products.What is the definition of a certification? A testing matrix that Oracle provides via the Certifications tab that allows you to compare combinations of Oracle and third-party products A combination of Oracle and third-party products. For example. or hardware that Oracle has tested and should work together. Mark for Review (1) Points .22.0. What is the best approach? Mark for Review (1) Points Locate the product name glossary on the Knowledge tab You should be able to find your product by typing a portion of the name. Oracle Database (11.I am not sure of the exact product name to use in the Certifications tab.0) on Oracle Solaris 11 (SPARC) Mark for Review (1) Points True False 24. A combination of Oracle and third-party products that Oracle has tested and should work together. The Certifications search is equipped with aliases that will suggest product options to you Create a new thread and ask the Certifications community Check your SI to find out exactly how to input the product name None of the above 23. operating systems. operating systems.2.3.A product is certified for a specific release of an operating system (OS) on a particular hardware platform. You have a question about the patch you are downloading.Patches and Updates (Answer all questions in this section) 25. the results are provided on the Knowledge tab Mark for Review (1) Points True False 17.What is the best way to find content in My Oracle Support based on product? Use the 'Search & Browse' feature on the Knowledge tab and product-based information centers Check the Certifications tab Mark for Review (1) Points . locate your product and post your question Call Oracle Support and ask a Support Engineer Locate the patch via search on the Patches & Updates page > select the patch number to view the patch details > select Start a discussion or reply to discussion based on what is available Submit a Service Request with your question as the summary Knowledge Search and Browse (Answer all questions in this section) 16. Which is the best option from the following choices? Mark for Review (1) Points Log into My Oracle Support Community.Any time you type a search into the Global Search bar (on any tab). My Account)? Mark for Review (1) Points Allows you to provide feedback to My Oracle Support on ways to improve the quality and content of the knowledge base You can update your knowledge widgets to customize your dashboard You can make specific choices to customize your search experience with options like number of search suggestions and solutions during SR creation All of the above None of the above Product Certifications (Answer all questions in this section) 20.Why would I want to review and update my current settings for Knowledge Preferences (Settings tab. Mark for Review (1) Points .Global Search bar Post a thread in My Oracle Support Community 18. Mark for Review (1) Points True False 19.Is there any reason to check the Certifications tab on a regular basis if my company has NOT upgraded any of our products? Select the most correct answer(s). User cannot find the desired information due to the large volume of content returned with this approach.A common problem that Users experience in My Oracle Support when searching: User enters a key word in the Global Search box and views the results. For example. If your Assets column says 'No Access'. you would only check during an active upgrade planning cycle No. you will not be able to add the Assets widget Select 'Customize Page' on the My Oracle Support home page and make sure the Asset widget is displayed on your dashboard None of the above 12. to check the support dates to understand when products stop being supported No. there is no new information on the Certifications tab unless you received a Hot Topics E-Mail Yes.My Oracle Support has pre-set dashboard configuration options based on role. I can go to the Customize link and select "Hardware User" to automatically add the widgets to my dashboard associated with this user type True False Mark for Review (1) Points . because you can pick the releases you are currently running and the Certifications tab will list out the patch levels (if required) My Oracle Support Introduction (Answer all questions in this section) 11. What is the first step you should take to resolve this issue? Mark for Review (1) Points Click the Contact Us link in My Oracle Support and ask for help Contact an Oracle colleague and ask for advice Go to your My Account page and confirm if you have access to View Assets for the designated SI.(Choose all correct answers) Yes.You have a Hardware SI and your dashboard is NOT showing the Assets widget. 13.PowerView is a type of search that you can use in place of Global Search Mark for Review (1) Points True False 15.You are looking to install the Oracle E-Business Suite (EBS) product Mark for Review range.oracle.com/cd/E18442_01/doc. enter Oracle E-Business Suite on the Search & Browse tab to access the information center (and view all the available content in one location) .htm Log a Service Request and ask for Oracle Support to send you the information On the knowledge Base widget in My Oracle Support.651/e18053/ebs. Mark for Review (1) Points True False Knowledge Search and Browse (Answer all questions in this section) 14. How would you find one document that outlines everything you (1) Points need to know? Post a question in the EBS Community asking where you can find a document with everything you need to know about EBS Read the documentation on http://docs.The number of tabs you see in My Oracle Support depends on the Support Identifiers associated with your account. Search in the Global Search box with the term 'EBS' Customer User Administrator and Support Identifiers (Answer all questions in this section) 6. (Choose all correct answers) Add as many widgets as you can to the dashboard to maximize what you see when you login Do not customize what you see in the dashboard. When you first login to My Oracle Support. As a user of My Oracle Support. you want to get the most value from the Mark for Review customizable dashboard layout. you have access to all the recommended widgets by default Ask your CUA to suggest a layout Reduce wasted time and frustration by organizing your dashboard to match your job role and product Consider modifying your dashboard any time your role changes or you have a new product interest . Oracle Support manages roles and responsibilities for all users associated Mark for Review to a Support Identifier in My Oracle Support. Which of the following are best (1) Points practices to customize your layout and make it work for you? Select all that apply. (1) Points True False My Oracle Support Introduction (Answer all questions in this section) 7. 9. select "Knowledge Articles" and Apply your changes. As a customer. None of the above 10. click Add and search for My Oracle Support. you want to stay informed about ALL UPDATES to content Mark for Review related to My Oracle Support. Call Oracle and log a Service Request to ask what changes have been made.My CUA is my first point of contact for any access issues I experience with My Oracle Support True False Mark for Review (1) Points .8. You would like to locate content about what changed in the LATEST My Mark for Review Oracle Support release. Which of the following options is the best (1) Points approach? Follow @myoraclesupport on Twitter Log a non-technical support Service Request and have the Oracle Support team tell you what is new View the User Resource Center on your dashboard to see the latest content (mark it as a favorite) Subscribe to Hot Topics E-Mail: From Selected Products. Which of the following statements best (1) Points describes the steps you would follow? Post a question in the Using My Oracle Support Community asking what changes have been made in the last release Access the My Oracle Support Resource Center and view the Release Notes Search for 'Release Notes' in the Global Search and go through the different results. Customer User Administrator and Support Identifiers (Answer all questions in this section) 1.Who approves End Users and sets their access levels for My Oracle Support? Mark for Review (1) Points Oracle Support Your Organization Your Customer User Administrator None of the above You do not need approval for access .How would the Customer User Administrator (CUA) turn on the Service Request Details in the email option for a Support Identifier? Mark for Review (1) Points Administration > Support Identifiers > Service Request Details in Email Personalization > Service Request Details in Email Turn On The CUA can do both 1 and 2 It is a two-step process: The CUA can only address the Administration action and the User has to complete the Personalization action None of the above 3.A Support Identifier (SI) is a numeric value that is assigned when purchasing Hardware or Software from Oracle. Mark for Review (1) Points True False 2.It is an Oracle recommended best practice to have multiple CUAs for each Support Identifier (although you are allowed to select only one per SI).The Customer User Administrator (CUA) manages access levels for other CUAs (who share the same Support Identifier). Mark for Review (1) Points True False 4. Mark for Review (1) Points True False 5.