http://vustudents.ning.com/ 1. Which one of the following is true about Taguchi approach? o To test the robustness of a design,(p52) o To articulate the “voice of the customer” o To reduce the degree of automation o To create a concurrent design 1. Which of the following provide guidance and directions for carrying out operations? o Tactics o Strategies o Policies o Mission 1. Which one of the following factors provides a basis for comparing alternative forecasting techniques? o Time dimension o Reliability factor o Degree of accuracy o Measuring units 1. Product life cycle is based on: o Price o Place o Demand o Supply 1. MTBF refers to which of the following? o Measure time before failure o Mean time between failures (p63) o Mean time before failure o Measure test before failure 1. Which of the following forecasting techniques induce personal bias in a forecast? o Qualitative (p34) o Quantitative o Associative o Trend forecast 1. Forecasts help managers by reducing the degree of: http://vustudents.ning.com/ http://vustudents.ning.com/ o o o o Accuracy Precision Uncertainty Reliability 1. CBR stands for which one of the following? o Commercial Board of Revenue o Central Board of Recycling o Central Board of Renovation o Central Board of Revenue (p46) 1. Operations based strategy involves all activities except; o Supply chain management o Quick response to customer needs o Flexibility and inventory management o Identifying customer wants and needs 1. Which ONE of the following forms a bridge between two islands of Engineering and Management? o Production Engineering o Operations Management (p1,2) o Industrial Management o Operations Engineering 1. Which of the following statement correctly explains the role of operations management? o Sustain the company’s operation o Protect the company’s operation o Project the company’s operation o All of the above (p1,2) 1. Which one of the following forms of productivity has units of output per shift? o Capital o Energy o Labor (19) o Machine 1. Which of the following functions of an organization consists of all activities directly related to production of a good or service? http://vustudents.ning.com/ http://vustudents.ning.com/ • • • • Operations (Page 3) Marketing Accounting Finance 1. How can you compute the cost of subcontracting? • • • • Subcontracting cost per unit – subcontracted quantity Subcontracting cost per unit + subcontracted quantity Subcontracting cost per unit × subcontracted quantity Subcontracting cost per unit /subcontracted quantity 1. Six Sigma is primarily centered towards all of the following except: • • • • Cost cutting Continuous improvement Time saving Quality improvement 1. Which ONE of the following statement correctly explains the difference between operations management (OM) and operations research (OR)? • • • • OM relies on mathematical modeling and OR focus on practical scenarios. OM is more powerful to improve the whole system OR relies on mathematical modeling. OM is relies on practical scenarios and Or relies on Mathematical modeling. OM relies on mathematical modeling and OR is considered to be one of the critical tools of mangers. 1. What would be the total cost of inventory if a firm holds 200 units of a product ‘A’, where the carrying cost is Rs. 2 per unit? • • • • Rs. 202 Rs. 100 Rs. 198 Rs. 400 1. Which one of the following is a productivity measure based on all inputs? • • Capital productivity Multifactor productivity http://vustudents.ning.com/ VC) Q = FC / (R . 100 Rs.ning. 303 1.http://vustudents.ning. If a firm subcontracts 300 units of a product ‘A’.com/ • • Partial productivity Total productivity 1. Which of the following refers the way an organization chooses to produce its good or services? o Process selection (p77) o Process reengineering o Process redesign o Process design http://vustudents.com/ . What would be the total subcontracting cost? • • • • Rs. 900 Rs. 3 per unit. What those tools are known as? • • • • Regression charts Pareto charts Control charts Histograms 1. In statistical process control. Which one of the following formula can be used to compute break even point? • • • • Q = FC / (R + VC) Q = VC / (R + FC) Q = VC / (R .VC) 1. some tools are used primarily to detect production of defective products / services or process changes. Which one of the following is an implication of laplace approach of decision making? • • • • The best of the worst possible payoff The best possible payoff The best average payoff The least of the worst regrets 1. with the subcontracting cost of Rs. 297 Rs. Which one of the following is the correct order of layout types from low volume/high variety to high volume/low variety? o Fixed position. cell. cell.com/ 1.ning. product. process. product 1. Which one of the following is NOT used for decision making under uncertainty? o Maximax o Mmaximin o Mminimax regret o EMV criterion 1. o Directly o Inversely o Linearly o Positively 1. product o Fixed position. product o Fixed position. Robustness of a product is _____________ related with the probability of failure.ning. process. Which one of the following is concerned in short term capacity needs? o Cycle o Trends o Seasonality o Average 1.com/ . cell. cell o Process.http://vustudents. Which method of forecasting is the most widely used? o Regression analysis o Adaptive forecasting o Weighted moving average o Exponential smoothing 1. fixed position. Which one of the following is a disadvantage of a process layout? o A variety of processing requirements o Use of individual incentive system o Minimizing material handling costs o Equipment utilization rate is high http://vustudents. process. ning.com/ .http://vustudents. Techniques having numerical data include which of the following? o Subjective inputs o Qualitative technique p34 o Quantitative technique o Delphi method 1. long term upward or downward movement in data is referred to as: o Cycle o Trend o Seasonality o Random variation 1. Which of the following is NOT a characteristic of product layouts? o High material handling costs o Sequential arrangement of machines o Standardized output o Continuous production system 1.ning. Which of the following favors adopting a “go for it” strategy? o Maximin o Maximax p26 o Minimax regret o Laplace 1.com/ 1. A gradual. Which one of the following is an application of simple exponential smoothing? o Establishing durability o Finding reliability o Scheduling services o Quality improvement 1. Which one the following formula or function can be used to measure the performance? http://vustudents. All of the following are steps in forecasting process EXCEPT: o Determine the purpose of the forecast o Establish a time horizon o Assigning weights to the criteria (page 34) o Monitor the forecast 1. ning.Cost) / Flexibility o (Quality + Speed+ Cost) / Flexibility 1. Which one of the following is NOT a business application of forecasting? o Budgeting o Capacity planning o Inventory management o Quality control http://vustudents.http://vustudents. Which of the following influences on the sales of a product is the most difficult to forecast? o Seasonal o Trend o Nonlinear trend o Cyclical 1.ning. o Cycle p37 o Trend o Seasonality o Random variation http://vustudents. Which one of the following formulae can be used to compute value? o (Quality + Speed – Flexibility) / Cost o (Quality + Speed+ Flexibility) / Cost o (Quality + Speed .com/ 1. ______________ is a wave like variations of more than one year’s duration.com/ o o o o Flexibility + profit+ operations Work + profit + value Quality + speed + flexibility Profit + Incentives + standards 1. o Executive opinions 1.com/ .ning. Group Consensus relates to which of the following judgmental forecasting technique? o Sales force o Consumer surveys o Delphi method. com/ . and project the company’s operations side. protect. To make operations strategy effective it should be: • • • Independent of the organization’s strategy Consistent with the organization’s strategy Developed by a first line manager http://vustudents.manager is to sustain. and reduced promotion costs 1.ning. The role of a -------------.com/ 1. Which one of the following statements relates to the final stage of product life cycle? • • • • Improved reliability. o Project Manager o Operations Manager p01 o Finance Manager o Marketing Manager 1. and reduced production costs Improved reliability. Which one of the following strategies specifies how the firm will employ its production capabilities to support its corporate strategy? o Tactical o Operations o Manufacturing o Production 1.http://vustudents. Which one of the following is a curve showing failure rate over time? o Cost curve o Bath tub curve p60 o Fish bone diagram o Reliability curve 1. So. what is the next step in formulating the strategy? o Productivity Measures o Environmental scanning o Selecting the market segment o Competitor’s distinctiveness 1.ning. and reduced quality Improved packaging and reliability page 50 Improved reliability. An organization has described its distinctive characteristics. Which one of the following represents a use of cost-volume analysis? • • • • It is a tool for reliability measurement It provides a base for marketing research It helps in identification of cost related to production page 73 It is important in product design 1.ning. reliable.com/ • Independent of time dimension 1. meaningful.com/ . • • • • Production ratio Productivity page 19 Reliability Operations ratio 1. having a purpose.http://vustudents.ning. consistent. accurate. Which one of the following correctly explains the elements of a good forecast? • • • • Timely. Which one of the following mathematical expressions can be used to compute availability? • • • • (MTBF)/ (MTBF+MTR) page 63 (MTBF)/ (MTBF-MTR) (MTR)/ (MTBF+MTR) (MTR)/ (MTBF-MTR) 1. reliable. judgmental. A tool to measure effective use of resources and usually expressed as the ratio of output to input is known as. verbal. simple to use p34 Timely. accurate. reliable. written. correctness. Which of the following terms are important for financial analysis? • • • • Cash flow from profit Cash flow and present value Present value and fixed cost Cash flow and fixed cost http://vustudents. meaningful. simple to use 1. accurate. simple to use Timely. meaningful Timely. written. accurate. written. ning. In exponential smoothing model. How organizations assure that the designed strategy is giving the required output or results? • Increase in demand of the product http://vustudents.ning. Which of the following is referred to as plans for achieving goals? • • • • Tactics Strategies Policies Mission 1.http://vustudents. Capacity planning involves answering all of the following questions EXCEPT • • • • What kind of capacity is needed? How much is needed? When is it needed? Who is going to decide? 1. Which one of the following refers to using some of the components of old products in the manufacture of new products? • • • • Remanufacturing Robust design Automation Manufacturing 1. Which of the following management level is responsible for long-range capacity planning? • • • • Lower management Middle management Top management All the management levels 1.com/ 1. a denotes: • • • • Smoothing constant Previous forecast Forecast error Actual forecast 1.com/ . the forecast of any period equals the previous period’s forecast? • • • • Delphi method Naïve forecast Associative model Judgmental forecast 1. For which of the following approaches. In which of the following layouts. The process selection should take into account all of the following EXCEPT: • • • • Capacity planning Design of work systems Production forecasts Selection of technology http://vustudents.com/ • • • By measuring the productivity Environmental scanning Raw materials are effectively used 1.ning.ning. All of the following are examples of transformation process EXCEPT • • • • Cutting Packing Facilitating Labeling 1.http://vustudents. work stations are arranged according to the general function they perform without regard to any particular product? • • • • Product Process Fixed-position Storage 1. Which one of the following forecasts is quick and easy to prepare? • • • • Time series Delphi Naïve Associative 1.com/ . http://vustudents. _______________is the bringing together of engineering design and manufacturing personnel early in the design phase • • • • Reverse engineering Concurrent engineering Manufacturability Serviceability 1.ning. Which one of the following is NOT a key internal factor in formulating operations strategy? • • • • Competition Financial resources Human resources Products and services 1. Assembly lines relate most closely to a: • • • • Functional layout Product layout Process layout Departmental layout 1. Which one of the following is an outcome of Maximin criterion? • • • • The best of the worst possible payoff The best possible payoff The best average payoff The least of the worst regrets 1.ning. Which one of the following is NOT the input in the transformation process? http://vustudents. Which one of the following refers to the maximum output that a firm can produce under ideal conditions? • • • • Design capacity Effective capacity Capacity planning Utilization rate 1.com/ 1.com/ . Which of the following does not enhance developing capacity alternatives? • • • • Designing flexibility into the system Taking a big picture approach Staying focused on quantitative factors Smoothing capacity requirements 1.http://vustudents. Materials.ning.ning.com/ • • • • Informations Services Facilities Materials 1. Which one of the following layout type is associated with a supermarket? • • • • Fixed Position layout Process layout Product layout Cellular layout 1. Which one of the following layout type is also called line layout? • • • Fixed Position layout Process layout Product layout http://vustudents. Which of the following is a system designed to coordinate all activities and information needed to complete business processes? • • • • Enterprise resource planning Supply chain management New product development Customer relationship management 1. land.com/ . energy and human and capital resources are the examples of: Select correct option: • Inputs • Transformation • Outputs • Productivity 1. 0 0 to 1.ning. The stability of the model increases. The type of processing structure that is used to produce gasoline.5 to 1. Which one of the following is correct about the range of availability on a measuring index? • • • o to 1.0 o to 1.com/ • Cellular layout 1.0 1. 1.ning. The sensitivity of the model decreases. As the size of the smoothing constant increases: • • • • More weight is put on historic demand data.http://vustudents.0 0. • • • • Job Shop Batch Assembly Line Continuous Flow 1.com/ . and steel is known as. chemicals. More weight is put on recent demand data. Who developed the use of standardization in large-scale mass production using a moving assembly line? • • • • Frederick Winslow Taylor Frank Gilbreth Adam Smith Henry Ford http://vustudents. Which one of the following management functions is based on forecasting? • • • • Planning Organizing Leading Controlling 1. Operations manager is responsible for all of the following EXCEPT: • • • • Forecasting Capacity planning Inventory management Distributing organizations’ goods 1.com/ . Within the operations function. which one of the following is a long-term management decision? • • • • Control decision Non-operational decision Strategic decision Tactical decision 1.ning. Which of the following is NOT a decision to be made by operations managers? • • • • How much capacity is required to balance demand? What should be the location and layout of a facility? How to improve operational efficiency? Which market areas to manufacture the products for? 1.ning. Which one of the following forms of productivity has units of output per dollar input? • • • • Capital p--19 Energy Labor Machine 1. Which of the following is NOT usually considered a general characteristic of a service? • • • • Production and sales cannot easily be separated functionally Many services involve both tangible and intangible outputs Production and consumption can always be separated Degree of customer contact is high 1.http://vustudents. A business process is a logical set of tasks or activities that: http://vustudents.com/ 1. opinion. 1. goals and plans Mission. Which one of the following is an outcome of Maximax? • • • • The best of the worst possible payoff The best possible payoff p--26 The best average payoff The least of the worst regrets 1. Which one of the following is a limitation of a moving average having a trend? • The forecast lags behind the actual http://vustudents. personal opinions. It consists mainly of analyzing objective and hard data and defies human factor. Which of the following approaches favors adopting a “go for it” strategy? • • • • Maximin Maximax Minimax regret Laplace 1.http://vustudents. Which one of the following correctly explains the qualitative forecasting technique? • • • • It consists mainly of numerical descriptions and defies subjective inputs of managers. It consists mainly of subjective inputs and defies particular numerical descriptions. Which of the following refers to the essential elements of operations strategy? • • • • Policies.com/ • • • • Are specific to the operations function Are specific to the marketing function Are interdependent with other processes Have exactly the same performance measures for any process 1.ning. policies and distinctive competencies 1. strategies and vision Mission.com/ . It consists mainly of subjective inputs and defies human factor.ning. tactics and objectives Plans. The formula for determining the required cycle time is operation time per day divided by: • • • Sum of task times Actual output per day (in units) Number of workstation http://vustudents. Which of the following is a technique that averages a number of recent actual values that are updated as new values become available? • • • • Simple moving average Delphi method Trend adjusted forecast Naïve forecast 1. A workers strike represents which of the following behaviors of a time series? • • • • Cycle Trend Seasonality Irregular variations 1.ning.com/ . Which one of the following is an index used to measure actual output relative to design capacity? • • • • Utilization Efficiency Effective capacity Effectiveness 1.http://vustudents. Which one of the following is called as the difference between designed and utilized capacity? • • • • Design capacity Effective capacity 100 Buffer capacity Utilization rate 1.ning.com/ • • • The forecast represents demand more accurately The forecast will not be accurate The forecast will not be reliable 1. com/ .ning. Which of the following forecasting technique is based on the assumption that past data is more indicative of the future than the most recent occurrences? • • • • Exponential smoothing Linear regression Judgmental forecast Naive forecast 1.004 units per day 14 units per day 1.0 minutes? • • • • 210 units per day 3.http://vustudents. Which one of the following layout type is associated with a restaurant? • • • • Fixed position layout Process layout Product layout Hybrid layout 1.ning.5 units per day 0.com/ • Desired output (in units) 1.Which one of the following is a way to accomplish this task? • • • • Promoting friendly relations among employees Installing safety guards and devices to reduce the risk of potential accidents Installing machinery to make the process speedy Installing machinery that provides cost effective output 1. an organization ABC has to implement Occupational Safety Hygiene Administration (OSHA). Which of the following is an advantage of standardization? • • • • Frozen designs Customized parts Interchangeable parts Reduced variety http://vustudents. What would be the output capacity if an assembly line operates for 7 hours per day with a cycle time of 2. In order to comply with the environmental standards. com/ . A product ‘A’ is specified to work well up to 30 degree Celsius temperature and 30% humidity.03 1. The disadvantages of specialization to management include all of the following EXCEPT: • • • • More absenteeism Minimum responsibility More turnover More difficult to teach the job http://vustudents. What would these specifications represent? • • • • Reliability factor Standard conditions Normal operating conditions Standard operating procedure 1.99 1.0 7.http://vustudents.99 0.ning. What would be the availability if a carpenter is expected to be able to operate for 300 hours between repairs.ning. Which of the following refers to translate the voice of the customer into technical design requirements? • • • • Concurrent design Design for manufacture Robust design Quality functional deployment 1. What would be the availability if a carpenter is expected to be able to operate for 350 hours between repairs. and the mean repair time is expected to be 2 hours? • • • • 6.0 3. and the mean repair time is expected to be 3 hours? • • • • 0.0 0.com/ 1.02 2.006 1. http://vustudents.com/ 1. 1.ning. Services differ from manufacturing in all the following ways EXCEPT: • • • • Customers typically interact directly with the service delivery process.ning. Which one of the following statements is true about Occupational Safety Hygiene Administration (OSHA)? • • • • To safeguard against potential hazards To develop cost effective processes To implement legal standards To carry out implication of manufacturability and fitness 1. Consumption and production take place simultaneously. Which of the following is the primary input in capacity planning? • • • • Supply chain capabilities Competitors' strengths Demand forecasts Overall cost estimates 1. Services are intangible. Forecasting for groups tend to be more accurate than forecasting for individual items because: • A group is composed of a number of items http://vustudents. Which of the following can be used to compute standard time? • • • • Multiplying the elemental average time by the rating factor Dividing the average elemental time by the rating factor Multiplying the normal cycle time by the rating factor Multiplying the normal cycle time by one plus the allowance factor 1.com/ . Services can be stored. Which one of the following is an example of community factors that affect location decisions? • • • • Transportation Quality of life Location of new markets Location of raw materials 1. lead times and target market http://vustudents.com/ • • • A group exhibits a uniform behavior A group cancels the forecasting errors among items A group behavior is relatively less uncertain 1. growth rate and market share Profitability.com/ 1. What should be the next step in forecasting process? • • • • Collecting and analyzing the appropriate data Determining the purpose of the forecast Choosing a forecasting technique Setting up a time horizon or a time limit 1. you have defined the purpose of the forecasts. Which one of the following refers to a decision environment in which relevant parameters have known values? • • • • Certainty Uncertainty Risk Bounded rationality 1. profitability.com/ . survival. In which one of the following decision environments it is impossible to assess the likelihood of various future events? • • • • Certainty Uncertainty Risk Bounded rationality 1. As a manager.ning.http://vustudents. Organizational strategies relate to which of the following sets of factors? • • Survival.ning.ning. Forecasting accuracy has_______ relation with time horizon • • • • Inverse Linear Direct Parallel http://vustudents. http://vustudents. and customer service refer to: • • • • The transformation process Value chain Life cycle Quality control 1. product design. Which one of the following is a pessimistic approach in decision making theory? • • • • Maximin Maximax Minimax regret Laplace 1. Which of the following is NOT an assumption of economic order quantity model? • • • • No constraints on size of each lot No uncertainty in lead time or supply Demand is always variable No quantity discounts 1.com/ . marketing. operating resources. distribution.ning. growth rate and market share Scheduling. Which one of the following is used to generate consensus forecast? • • • • Delphi method Time series method Exponential smoothing Associative model 1.com/ • • Quality. lead times and survival 1.ning. Which of the following is NOT an emerging trend in the workplace? http://vustudents. manufacturing. All of the following are examples of Qualitative forecasting except: • • • • Judgmental Delphi Method Consumer Survey Naïve Forecasting 1. profitability. The major business functions consisting of research and development. Improper quality inspection process is doomed of failure because of: • • • • Quality costs Appraisal costs Prevention costs Internal and external failure costs 1.http://vustudents.ning. __________ is a set of standards governing documentation of a quality program • • • ISO 9000 ISO 14000 ISO 9002 http://vustudents. A rule of lot size that maintains the same order quantity each time an order is issued is known as • • • • Lot for lot ordering Economic order quantity model Fixed period ordering Part period model 1. This is because of which of the following variation? • • • • Common cause Random cause Special cause None of the above 1. Mismatch between manager’s expectations of service quality and service quality specifications comes in gap ________ • • • • 1 2 3 4 1.com/ • • • • Increasing w workplace diversity Decreasing work schedule flexibility Increasing number of part time jobs Increasing use of temporary labor 1.ning. A machine that fills cereal boxes put more cereal than planned in cereal boxes by large fraction.com/ . Which one of the following manufacturing process is associated with high volume car manufacture? • • • • Job shop Assembly line Batch Automation http://vustudents.com/ .ning. Who introduced the use of statistical control charts for monitoring production? • • • • G. Shew hart F.W.ning. What are the chances of the batch containing defect exceeding LTPD will be accepted is known as? • • • • Acceptance risk Consumer risk Producer risk None of the above mentioned 1. Taylor K.com/ • ISO 9004 1.Ishikaw a 1. The frequency of capacity choice decisions is influenced by all of the following factors EXCEPT: • • • • Stability of demand Technological changes Competitive forces Cost factor 1.S.http://vustudents. Radford W. Which of the following is one of the two relevant costs in Economic Order Quantity Model? • • • • Shortage costs Annual inventory holding cost Opportunity cost Shrinkage cost 1. number of backordered units Backorder cost per unit /number of backordered unit Backorder cost per unit × number of backordered units 1.com/ .com/ 1.http://vustudents. All of the following are dimensions of service quality Except: • Assurance http://vustudents. Which of the following mathematical expressions can be employed to compute backorder cost? • • • • Backorder cost per unit + number of backordered units Backorder cost per unit . Which one of the following is the goal of work sampling? • • • • Individual human motions that are used in a job task Determining the length of time it w ill take to undertake a particular task Determining the amount of time a worker spends on various activities Specifying the content and methods to perform a job 1. less expensive Models have specific objectives Models don’t have the standardized format Models enables “w hat if” questions 1. one random sample is drawn from each lot • • • • Single Double Multiple None of the above 1. Which of the following is an advantage of perpetual inventory system? • • • • Periodic review of inventory Economies in shipping orders Fixed order quantity Low cost of record keeping 1. Which of the following statement is NOT correct with respect to models in operations management? • • • • Models are easy to use.ning.ning. In _________ sampling. • • • • ISO 9003 ISO 14000 ISO 9004 None of the above 1. It now requires a plan to improve performance in resource use and pollutant output. Which of the following statements is not true while comparing Quality Assurance with Strategic Approach? • • • • Strategic Approach is reactive while Quality Assurance is a proactive approach Strategic Approach is the superlative form of Quality Assurance Quality Assurance places emphasis on finding and correcting defects before reaching market Strategic Approach is proactive rather than reactive 1. Which of the following is TRUE about a periodic review? • • • • Ordering inventory to supplier as per requirement Ordering inventory at a predetermined re-order level Ordering inventory at a fixed and regular time intervals Ordering inventory w hen it falls below the safety stock level 1.ning.http://vustudents.com/ • • • Responsiveness Intangibles Reliability 1. XYZ organization is ISO 9000 certified.ning. The ultimate goal of rough-cut capacity planning is: • • • • Determining feasibility of a master schedule Determining feasibility of a cost volume analysis Achieving efficiency in the processes Approximating inventory requirements 1. For this. What would be the productivity if 9 workers installed 650 square yards of carpeting in 6 hours? • 12. the organization requires certification of __________.com/ .03 square yards/hr http://vustudents. 1. Which one of the following forecasting techniques uses explanatory variables to predict future demand? • • • • Associative forecast Time series forecast Consumer survey Executive opinion 1. to achieve a consensus forecast? • Consumer surveys http://vustudents. It consists mainly of subjective inputs and resisit human factor.30 square yards/hr 5850 square yards/hr 1. Which one of the following involves completing a series of questionnaires each developed from the previous one.http://vustudents.com/ • • • 72. Which one of the following correctly explains the quantitative forecasting technique? • • • • It consists mainly of numerical descriptions and resist subjective inputs of managers. personal opinions. It consists mainly of subjective inputs and resist particular numerical descriptions. Which of the following statements corresponds to an order-winning characteristic? • • • • A factor which may be significant in other parts of the organization A factor which gives an organization a competitive edge A factor which serves as a minimum standard for purchase A factor which increases the profitability of the organization 1.ning. opinion.com/ . All of the following are the decision areas of an operations manager EXCEPT: • • • • Financial reporting Inventory management Scheduling tasks Supply chain management 1. It consists mainly of analyzing objective and hard data and resist human factor.20 square yards/hr 108.ning. Which one of the following refers to the volume of output at which total cost equals total revenue? • • • Optimal operating rate Break even point Feasible volume http://vustudents.com/ • • • Executive opinion Time series forecast Delphi method 1. Which one of the following statement is TRUE about cost-volume relationship? • • • • It represents the relationship between cost.ning.http://vustudents. Effective capacity is influenced by all of the following factors EXCEPT: • • • • Facilities Product mix Processes Operations 1. It represents the relationship between cost and revenue. It represents the relationship between cost and volume of output. revenue and volume of output.com/ . Which one of the following forecasting techniques is used to identify a trend when data is neither growing nor declining rapidly and has no seasonal characteristics? • • • • Simple moving average Delphi method Trend adjusted forecast Naïve forecast 1. Which one of the following stages of product life cycle relates to more predictable behavior in terms of capacity requirements? • • • • Introduction Growth Maturity Decline 1. cost and volume of output. It represents the relationship between inputs.ning. 1. com/ • Utilization 1. Which of the following takes into consideration the design of an esthetics of the product? • • • • Functional design Production design Service design Product design http://vustudents. Which one of the following layout types is associated with car assembly? • • • • Fixed position layout Process layout Product layout Hybrid layout 1.com/ . Which one of the following statements is NOT correct about cycle time? • • • • It represents daily operating time divided by desired production It is the maximum allowable time at each work station It determines the time often items take to roll off in assembly line It is the time required to complete a product from start to finish 1.ning.http://vustudents.ning. Which one of the following is responsible for administering environmental issues about product and service design? • • • • Central Board Revenue Environmental Protection Agency Federal Drug Agency Occupational Safety Hygiene Administration 1. In which one of the following techniques. the least squares method models uses one dependent and one or more independent variables • • • • Trend adjusted forecast Simple moving average Regression analysis Exponential smoothing 1. quality. Technology has impacted the work place by: • • • • Adding to the existing geographical barriers for recruiting Increasing the cost of telecommuting Increasing the amount required to be spent on training Unifying the workforce to a common skill level 1. and production costs Customer satisfaction. Which of the following ensures that the design meets the performance characteristics that are specified in the product concept? • • • • Functional design Production design Service design Product design 1.http://vustudents. quality.com/ 1. and improvement costs Employee motivation.ning.com/ . An automatic car wash is an example of which of the following? • • • • Customized service Batch processing Intermittent processing Standardized service p--78 1. and Replenishment Collaborative Planning. Forecasting. quality. Which one of the following statements is TRUE about product life cycle? • • • • It depicts demand of a product at various price levels It depicts demand of a product with respect to time It relates demand of a product to quality It relates demand of a product to market share 1. and production costs Customer satisfaction. Which of the following factors are considered in product and service design? • • • • Customer satisfaction. Forecasting. flexibility. and production costs 1. and Reactivity http://vustudents. CPFR stands for which of the following? • • Collaborative Promotion.ning. com/ . Forecasting.http://vustudents.com/ • • Co-operative Planning.ning. and Replenishment Collaborative Planning. The type of processing structure that is used for producing discrete products at higher volume is: • • • • Continuous Flow Assembly Line Batch Job shop 1. Function. • • • • Organizational strategy Financial strategy Operational strategy Tactical strategy http://vustudents.ning. • • • • Inverse Linear Direct Parallel 1. Forecasting accuracy has relation with time horizon. Which one of the following is a key benefit of process plant strategy? • • • • Economies of scale Diseconomies of scale Product variety Task specialization 1. and Replenishment p---32 1. operating resources are all related to which one of the following strategies. costs. Quality. Which one the following is an assumption of center of gravity method? • • • • The quantity to be shipped is variable The quantity to be shipped is fixed The quantity carries no value The quantity to be shipped should be extraordinarily high 1. lead times. com/ 1. organizations look for which of the following alternatives.ning.ning.com/ 1. While focusing on capacity planning. Which of the following is not one of the assumptions for Cost Volume Analysis? 1. when an organization decides to design its new product or service or refine its existing product or service: • • • • Translate customer wants and needs into product and service requirements Refine existing products and services Develop new products and services Manage the purchasing activities religiously and diligently.com/ . 1. Advantages of Process Layout Include ô€‚¾ Equipment used is less costly ô€‚¾ Low unit cost http://vustudents. 1.http://vustudents. This of the following does not fall under Economic Production Quantity (EPQ) http://vustudents. Which of the following activities is unnecessary. The Strategies which are more focused on maintaining or improving the quality of an organization’s products or services are known as: • • • • Quality at the source Time based strategies Cost leadership strategies Quality-based strategies p--18 1.ning. ning. Bar coding helps in determining the : ô€‚¾ Status of the inventory of an item in warehouse ô€‚¾ Price of the product ô€‚¾ Size of the lot as well as the size and specifications of the product ô€‚¾ All of the above 1. System performance is measured by ô€‚¾ Average number of customers being refused service ô€‚¾ Average time customers wait ô€‚¾ System utilization ô€‚¾ b and c. Common types of Operations include ô€‚¾ Continuous processing ô€‚¾ Intermittent Processing ô€‚¾ Automation ô€‚¾ All of the above 1. Therbligs are basic elemental motions which include: ô€‚¾ Search ô€‚¾ Select ô€‚¾ Throw ô€‚¾ a and b only 1. Process selection is primarily considered during: ô€‚¾ Planning ô€‚¾ Organizing ô€‚¾ Leading ô€‚¾ Controlling 1.http://vustudents.com/ .ning. 1. Inventory carrying costs are influenced by: ô€‚¾ Order Quantity in Units ô€‚¾ Holding carrying cost per unit ô€‚¾ Demand ô€‚¾ a and b only 1. The type of operation being carried out by an organization depends upon: http://vustudents.com/ ô€‚¾ Labor specialization ô€‚¾ Low material handling cost 1. Repetitive processing results in output that is: ô€‚¾ Highly standardized ô€‚¾ Highly customized ô€‚¾ Partially customized ô€‚¾ None of the given options 1.http://vustudents.ning. The most significant advantage of U-shaped layout is: ô€‚¾ Cost minimization ô€‚¾ Easy handling of process ô€‚¾ Increased flexibility in work http://vustudents.com/ ô€‚¾ Degree of standardization ô€‚¾ Volume of output ô€‚¾ Demand ô€‚¾ Both (a) and (b) 1. Job shop and batch processing are differentiated on the basis of: ô€‚¾ Job requirements ô€‚¾ Degree of standardization ô€‚¾ Volume of output ô€‚¾ Both (b) and (c) 1. Product layout is preferably used for: ô€‚¾ Repetitive processing ô€‚¾ Intermittent processing ô€‚¾ Both (a) and (b) ô€‚¾ Neither (a) nor (b) 1. Automation is preferred because it: ô€‚¾ Offers lesser dependence on workers ô€‚¾ Results in reduction in variable cost ô€‚¾ Offers easy handling of repetitive work ô€‚¾ All of the given options 1.ning. Process layout is used for: ô€‚¾ Repetitive processing ô€‚¾ Intermittent processing ô€‚¾ Both (a) and (b) ô€‚¾ Neither (a) nor (b) 1.com/ . ning. Location decisions are viewed primarily as part of: ô€‚¾ Marketing strategy ô€‚¾ Growth factors ô€‚¾ Financial aspect ô€‚¾ Both (a) and (b) 1.ning. Transportation method is a __________ approach.com/ . _________ is intended to assess a company’s performance In terms of environmental performance: Fningô€‚¾ ISO 14000 http://vustudents. Regional factors for location planning include all of the following except: ô€‚¾ Raw materials ô€‚¾ Markets ô€‚¾ Labor considerations ô€‚¾ Attitudes 1. Kaoru Ishikawa is famous for: ô€‚¾ Statistical quality control ô€‚¾ Fish bone diagram ô€‚¾ Loss function concept ô€‚¾ All of the given options 1.http://vustudents. ô€‚¾ Quantitative ô€‚¾ Qualitative ô€‚¾ Scientific ô€‚¾ All of the given options 1. The goal of motion study is to achieve: ô€‚¾ Cost minimization ô€‚¾ Maximum efficiency ô€‚¾ Profitability ô€‚¾ All of the given options 1.com/ ô€‚¾ All of the given options 1. Poor quality adversely affects: ô€‚¾ Costs ô€‚¾ Productivity ô€‚¾ Profitability ô€‚¾ All of the given options 1. com/ . Fredrick Taylor’s concern for quality includes: ô€‚¾ Product inspection ô€‚¾ Gauging system ô€‚¾ Statistical control chart ô€‚¾ Both (a) and (b) 1. The goal of Total Quality Management is: ô€‚¾ Customer satisfaction ô€‚¾ Product differentiation ô€‚¾ Brand equity ô€‚¾ Acting globally 1. Which of the following quality gurus advocated the “cost of quality” concept? ô€‚¾ Edwards.http://vustudents. The purpose of ISO 9000 is to: ô€‚¾ Promote quality standards to improve efficiency and productivity ô€‚¾ Earn high profit ô€‚¾ Avoid unfavorable outcomes ô€‚¾ Gain high market share 1. A product performing consistently refers to which of the following dimensions of quality: • • • Conformance Durability Reliability 1.ning.com/ ô€‚¾ ISO 9000 ô€‚¾ Six sigma ô€‚¾ All of the given options 1. The most common form of quality control includes: ô€‚¾ Planning ô€‚¾ Organizing ô€‚¾ Inspection ô€‚¾ Directing 1.ning. Deming http://vustudents. http://vustudents. If you go to dine out at McDonalds and you observe a very cool and pleasant atmosphere over there. the picture quality started deteriorating. Which of the following reflects the meaning of the word “Poka –Yoke”? ô€‚¾ Mistake proof ô€‚¾ Low quality ô€‚¾ Defective ô€‚¾ Expensive 1.ning.ning. Ali purchased a TV set. It depicts which of the following dimensions of quality? ô€‚¾ Performance ô€‚¾ Aesthetics ô€‚¾ Reliability ô€‚¾ Conformance 1. Which of the following dimensions of quality would come into play? ô€‚¾ Reliability ô€‚¾ Conformance ô€‚¾ Serviceability ô€‚¾ Aesthetics 1. After a period of a year. The company responded subsequently.com/ . Mr.com/ ô€‚¾ Joseph Juran ô€‚¾ Kaoru Ishikawa ô€‚¾ Philip Crosby 1. He went to the company and complained. Which one of the following denotes QFD? ô€‚¾ Quality Function Development ô€‚¾ Quality Foundation Development ô€‚¾ Quality Foundation Deployment ô€‚¾ Quality Function Deployment http://vustudents.