Overview of the industryOutsourcing is one of the fastest growing industry on the world platform. It mainly involves transfer of components or large segments of the companies' internal production processes, businesses, infrastructure, etc. to the external service providers. It can cover a wide range of components depending upon the core competency and the requirements of the outsourcer. It may be broadly classified into information technology (IT), human resource, customer service, engineering, knowledge services, legal, R&D outsourcing, etc. Owing to its advantageous factors like presence of one of the world-best intellectual and internet resources, lower cost structure, multi-lingual capabilities, etc., India has emerged as the 21st century's software powerhouse, offering many advantages as a global sourcing hub, especially for IT enabled Services (ITES) and Business Process Outsourcing (BPO). The main motive behind outsourcing has been that it allows a company to invest more time, money and human resources in core active items without losing quality and name. Call centres have also mushroomed in India serving various foreign airlines and banks. Further, economic success of the BPO industry has taken many firms to their advanced knowledge work to off shore destinations. Knowledge Processing Outsourcing (KPO) is one step extension of BPO and can be defined as high added value processes chain where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. The KPO typically involves a component of BPO, Research Process Outsourcing (RPO) and Analysis Proves Outsourcing (APO). United States (US) and United Kingdom (UK) are the key markets for Indian IT-KPO exports. As a result, India continues to dominate global outsourcing market with market size estimated to be worth about $52 billion. Banking and financial services contribute nearly 40 percent to India's outsourcing industry. But, outsourcing industry has been facing many challenges, like, cut-throat competition, severe shortages of trained and skilled manpower, more investment needed in KPO infrastructure, need of higher level of control, maintenance of higher quality standards, etc. Besides, there are several problems faced by BPO employees which affects their health and lifestyle, namely, working in night shifts, problem of sexual harassment at workplace, etc. In case of offshore outsourcing, cultural mismatch or language barriers can pose a big risk. At the Central level, the Department of Electronics and Information Technology, under the Ministry of Communications and Information Technology, is the main authority responsible for the overall development of outsourcing in India. Accordingly, separate Departments of Information Technology have been set up in the States/ Union Territories. Both Central and State Governments as well as private sector/ MNCs have been making continuous efforts to develop this industry on a sustainable basis. But, they still need to develop the adequate talent base, provide technical knowledge and design appropriate training programmes for BPO employees, incorporate proper health care policies as well as implement safety measures, especially for women. Challenges and Future Prospects India has become one of the most sought after destination for the companies wanting to outsource their business, knowledge, research, legal and related high-end processes. This not only boosts exports, increases national income and creates greater employment avenues, but also increases tax revenues, caters to the growth of other related industries like infrastructure, catering, etc. The companies involved in outsourcing activities tends to earn huge profits out of this and thus, are in a position to offer their employees the good and competitive pay packages, along with many attractive employee benefits. India has already made remarkable achievements in the field of Business Process Outsourcing (BPO), with high export revenues. The Indian IT-BPO sector has been able to built a strong reputation for its high standards of service quality and information security, which has been acknowledged worldwide and also helped to enhance buyer's confidence. The industry is continuing this trend by combining provider and industry-level initiatives as well as by generating greater awareness and facilitating wider adoption of standards and best practices. It is moving to provide high-value services to its clients rather than just minimizing/ saving costs. The success of off-shoring BPO sector in India has led to the emergence of Knowledge Process Outsourcing (KPO) sector in India, which deals with off-shoring of knowledge intensive business processes requiring specialized domain-based expertise. India is well endowed with large pool of skilled manpower, like, chartered accountants, doctors, MBAs, lawyers, research analysts, etc., which would help to add value to the global KPO business and its high-end processes like valuation research, investment research, patent filing, legal and insurance claims processing, online teaching, media content supply, etc. This advantage, along with multi-lingual capabilities and advantages of lower costs, can help the country to emerge as a front-runner in KPO on the global platform. As per Nasscom estimates, the KPO industry is expected to grow by 45 per cent by 2010. Out of the $16 billion which the KPO industry is likely to assume by 2010, around $12 billion would be outsourced from India. But, to be able to run stable outsourcing company (mainly BPO), one needs to overcome the challenges coming in its way. Some of these include: outsourcing is largely fragmented industry; there is more preference for young employees with good command over English and other foreign languages; facing cut-throat competition as well as severe shortages of trained and skilled manpower; non-existence of social security laws needed for checking the background of employees working in BPOs and call centres; at times, more focus on unproductive and non-core activities/ areas; etc. Further, since KPO involves providing of domain-based processes and business expertise rather than only process expertise. This requires advanced analytical, interpretation and technical skills in the workers. As a result, it is right to say that outsourcing of knowledge processes tends to face more challenges than BPO. Some of these can be listed as: more investment needed in KPO infrastructure, lack of highly-skilled and trained workforce, need of higher level of control, confidentiality and enhanced risk management, maintenance of higher quality standards, etc. Besides, there are several problems faced by BPO employees which not only affects their health and lifestyle, but also leads to decline in total output of the firm. Some of the prominent ones are: Working in night shifts as clients are mainly US and UK based and there are differences in geographical and time zones of India and abroad. Thus, in order to meet cut-throat competition, the BPO employees have to work in night shifts. But, due to Efforts should be made to give appropriate training to employees of this industry as well as to develop a sound and healthy environment which do not have much detrimental effect on lifestyle of employees. This shows that although outsourcing industry is having a bright future in India.lack of normal sleep. the Indian KPO sector is also expected to employ more than 250.000 KPO professionals by 2010. etc. Some of them gets addicted to drugs and/ or gets serious diseases. their physical and mental health gets affected in the long run. the Global Knowledge Process Outsourcing industry (KPO) is expected to reach USD 17 billion by 2010. which leads to stress. However. Further. . there is still need to address many issues and challenges which restricts the healthy development of this industry. according to report by GlobalSourcingNow. a report by Evalueserve predicts that India will capture more than 70 percent of the KPO sector by 2010. In addition. Problem of sexual harassment at workplace. of which USD 12 billion would be outsourced to India. with main offices in New York City where key executives and corporate functions are based. This heritage has contributed to our deep understanding of process. innovative. Genpact has accumulated significant expertise over the past 16 years of specialized work with hundreds of enterprises. including those that are complex and industry-specific.Company Overview Genpact is a global leader in transforming and running business processes and operations. .000 employees and a revenue of US$823 million. Genpact stands for Generating Impact— visible in tighter cost management as well as better management of risk. In January 2005. As GE made Lean and Six Sigma pervasive. Our experienced management team drives client partnerships personally and manages global operations in 24 countries around the world. Genpact became an independent company. (NYSE: G) growing rapidly from 32. Genpact began in 1997 as a business unit within General Electric. we help our clients become more competitive by making their enterprises more intelligent: adaptive. Genpact’s Smart Enterprise Processes (SEPSM) methodology focused on business impact while safeguarding costs and limiting initial investment – igniting the global Business Process Outsourcing (BPO) services industry. targeted technology and advanced analytics. We remain loyal to our heritage of operational excellence as an extension of our clients’ business – reflected by the best client satisfaction scores in the industry. and connected to their own clients. In August 2007 we became a publicly-traded company. and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500 – and of those. Our approach is distinctive: through an unbiased. bringing our process expertise and unique DNA in Lean Six Sigma to global clients. over 10 of the top 25. to 62.000+ employees and revenues of almost US$2 billion (2012). globally effective. Bain Capital became Genpact’s largest shareholder in November 2012 with the strategic objective to grow the company further. agile combination of smarter process science. regulations. Built with single-minded passion for process science and operational excellence. Genpact applied this same industrial engineering ethos to business processes operations for the first time. Hierarchy / Organisational Structure There are 5bands hierarchy CHAIRMAN VICE PRESIDETN ASSITANT.1.VICE PRESIDENT SENIOR MANAGER ASSITANT MANAGER MT(MANAGEMENT TRAINEE) PD(PROCESS DEVELOPER ) PA (PROCESS ASSOCIATE) . Correlation Analysis and Volatility Correction. Besides scorecard development. retailers and customers all over the world. Mathematics and Econometrics. and performance tracking Simulations Services With increasing globalization of trade and services. a typical mid-to-large size organization works with multiple suppliers. Genpact can provide all required Market Risk Management elements including services such as VaR Assessment. Operations Research. process redesign and analytical skills with enterprise-wide risk management capabilities to reduce the costs of regulatory reporting and compliance Market Risk Solutions With its focus on end-to-end solution implementation. Scenario Analysis. Potential Future Exposure and Trading Support. Moreover. we provide upstream and downstream services. manufacturers. from data planning and scorecard validation. data-driven decisions about their operations. Model Back Testing. Business Management. most with advanced degrees in Statistics. Predictive Scoring Services Genpact’s Predictive Scoring solutions help businesses make informed. Stress Testing. to implementation.Products and services Services We are a leading service provider for the Services which includes services like Pricing Analytics Services & Predictive Scoring Services since 2010 Pricing Analytics Services Genpact has strong expertise in Pricing Analytics across consumer and industrial businesses. our component-packaged services provide best-inclass quality at a lower cost. The Pricing team consists of analysts with advanced degrees in Statistics. . distributors. We have over 200 Predictive Scoring experts. Analyzing activity within and between each of these highly interdependent supply chain links is an incredibly complex undertaking Credit Risk Solutions Genpact provides integrated Credit Risk solutions that seamlessly blend advisory. eliminating. S&P. invoices and collections. Analysis and Validation. The key to any successful reengineering of collections. various consumer/commercial credit bureaus and world-class tools (SAS. D&B. The team specializes in debt and equity portfolios and has experience working with leading mainframe platforms. Credit and Collateral Management. Genpact believes. Risk Control Evaluation and Self Assessments.Operational Risk Solutions Genpact's Enterprise Operational Risk Management solutions are based on years of process excellence. We leverage that deep and broad foundational understanding-along with the insights from 12 different ERP platforms and 10 different workflow systems-to deliver unparalleled insight and solutions. we believe in sweating existing IT systems further rather than investing in new tools/technology. Capital Assessment and Risk Mitigation and Fraud Risk Assessment services Credit Decisioning & Monitoring Services Genpact’s CD&M analysts help banks and financial Institutions manage commercial and consumer credit portfolio risk. Moody’s Risk Analyst. Reuters. we understand the underlying inter-linkages in Procure-to-Pay processes. and ultimately. much weaker positive cash flows. something else must happen. or reworking process steps and procedural protocols that lead to inaccuracy and delay. ModelBuilder. experience has taught us to pay particular attention to "upstream" process issues. But before these steps can be taken. Wherever possible. e-RAM. is the strong involvement of those who run the process day-to-day Order Fulfillment Re Engineering Services A broken or poorly managed fulfillment process stream translates into a slower closing of business. However. Hyperion Strategic Finance. we help increase your deliveries. It provides solutions for all loan sizes Collections Process Re-Engineering Services Disciplined analysis of collection data and subsequent application of best practices can vastly improve process effectiveness and cash flow. Developing a system where all defects are visible and process breaks repaired end-to-end is important. Business Continuity Planning. Unica. One Source. This is where early order-entry errors and delays can slow or halt process flow outright. E-Credit. Bloomberg etc). Capital IQ. Knowledge-Seeker. By fixing. Our P2P process-improvement experts focus on streamlining process with "capital light" solution design and flawless execution. Data Integrity. That is why we focus on understanding where order-accuracy or timeliness is being compromised. They include specific operational process reviews. But when a new or well-renovated platform . often very much adversely impacting downstream process performance Procure-to-pay Re Engineering Services Having managed over 30 Accounts Payable processes for more than a dozen Fortune 500 companies. the Genpact Reengineering team has made it one of its most significant areas of expertise. we help identify new customers. Survey . and. Our comprehensive understanding of Lean Six Sigma methodology enables us to plug leaks imperceptible to most and pressure working capital back into an uptrend Acquisition & Sales Services Successful customer acquisition and sales begins with the right mix of people. The larger goal is to ensure effective outcomes by facilitating consistency and continuity in the implementation of changes Workforce Analytics Services Genpact uses Workforce Analytics to give HR leaders better insights for making the right decisions. We have helped increase their cash flow by $150-million-plus and identify $10 million in revenue leakage. through to invoicing and payments-grows further. Training & Communications Support Services Our focus is on readying employees to handle new work practices and processes. and ultimately create a strategy for comprehensive results with services that include customer acquisition strategy. annually. market-mix modeling and sophisticated pricing models. At Genpact. To address the challenge. Genpact's process-improvement experts are using Lean Six Sigma expertise to help companies set up the right compliance metrics to minimize contract leakage and risk exposure. to physical or digital fulfillment. campaign execution. Data Modeling. quarterly. to requisitioning and PO creation. lead generation. With growth. to build a solid base of organization-wide support. we have worked closely over the years with various manufacturing and service-sector companies to optimize their working capital. and an increase in suppliers. Using our extensive O2C experience. the need to ensure contract compliance-from creation of agreements. to educate them on the reasons for change. etc) is yet another complicating variable. to a sales representative entering it. this has been our core focus for more than 10 years. We focus on managing contracts through a simplified yet effective process and by leveraging tools/technologies Order-To-Cash Application Re Engineering Services Because the order-to-cash process stream is long and complex and comprises multiple functional disciplines (from booking an order with a customer. in doing so. assess risks. and process management skills. sales force effectiveness. The frequency with which obligations must be actively monitored and managed (monthly. Our suite of offerings encompasses HR Information Services. to distribution. With our deep industry experience as a global provider of business process management and analytic solutions. we are ready to help design disciplined processes and well-crafted policy structures that will be easy to follow and prove indispensable.is clearly called for. Contract Management Application Re Engineering Services Managing multiple contract types with varied spend can be time and cost-intensive. analytics. invoicing and collections). Logistics Analytic Services Genpact has experienced analysts whose mission is to help logistics service providers and shippers unlock value from their customers’ supply chain. We have conceptualized and executed analytics projects across the entire Logistics Value Chain. domain expertise. optimized working capital and higher availability of materials and services. This methodology is supported by Six Sigma based reengineering. on-time pickup and delivery and realizing higher asset utilization. evaluating them for the ideal model to operate in various HR work streams. Logistics & Fulfillment Services Genpact's Logistics and Fulfillment services supports shippers and Logistics Service Providers (LSPs) to drive efficient transportation solutions with on time shipment (pickup and delivery) and thereby help reduce freight costs.Analytics. Our sourcing expertise and analytical solutions help clients reduce their total cost of ownership. These services enable enterprises to extract maximum value from their source-to-pay processes and deliver best-in-class performance for key business outcomes such as reduced total cost of ownership (TCO). This integrated model provides an end-to-end view to a company’s logistics planning and execution functions. and Freight Payment Sourcing & Procurement Services Genpact provides end-to-end Source to Pay (S2P) services for both direct and indirect materials. . Our focus is on driving reduction in cost/mile. Survey Analytics assists clients in designing the ideal survey mechanism and evaluation of the results with recommendations. mitigate supply risk and improve supply performance Financial Research & Modeling Services Genpact’s analysts help clients make strategic decisions in both equity and fixed-income markets. Data Modeling works with client data sets. Planning & Forecasting assists in building forecasting models for better planning and enhanced productivity. higher savings on spend. everything from Carrier Sourcing. Load Planning. SM Genpact employs its unique methodology of Smart Enterprise Processes (SEP ) to implement best-in-class practices across sourcing and procurement organizations. our qualifications in Finance. Network Visibility. We use deep financial research and modeling expertise. performance analysis and key performance indicator management. superior solution design and execution. to Fleet Sizing. Information Services consolidates client data through client legacy systems or by building new platforms to ensure seamless data reporting capabilities. Strategic Sourcing Services Genpact provides a one-stop shop for Sourcing in the areas of decision support. and Network Design and Optimization. Genpact has created a Shared Services model that enables lower costs and increased process efficiency in logistics supply chains. and Planning & Forecasting. email and telemarketing. and Benefits Administration. This team has developed and executed campaigns across customer life cycle stages. Direct Marketing Services Genpact’s analysts have many years of experience managing the end-to-end processes of Direct Marketing. . from acquisition to retention. Genpact's expertise and wealth of analytical knowledge gained across various industries help us provide meaningful analysis to complement each customer's business budgeting and review decisions. Payroll functions. Our services include Revenue/Profitability Analysis. and statutory reporting. managers need the most reliable prognostic information about emergent trends. These include the building of employee/manager self-service and reporting capabilities. and superior knowledge in quantitative techniques to help with new investments. but also to handicap how likely they are to occur Customer Loyalty Services Genpact has extensive experience in setting up loyalty research programs for clients that include both business-to-business (B2B) and business-to-consumer (B2C) customer loyalty studies. Our experience has taught us that B2B customer relationships are at least as amenable to proactive loyalty management as B2C ones Financial Planning & Analysis Services Companies require an accurate and complete analysis of their business to plan and execute strategies that help them scale new performance peaks.Economics and Risk. Our team has the experience of working on leading mainframe platforms. We also provide technology solutions for data management. Core HR Services Genpact’s Core HR Services address core aspects of Workforce Administration. time and attendance. processing and accounting. Forecasting Services In today’s fluid business environment. and world-class tools such as SAS. Genpact's FP&A professionals provide that help. and across channels such as direct mail. Our clients rely on us not only to show how what-if scenarios might play out. Payroll functions include all aspects of payroll such as pay data management. acquisitions and divestitures. Workforce Administration covers all aspects of the employee lifecycle within an organization. We also have the ability to provide key inputs to independently managed sections of the budget. various credit bureaus and other data vendors. Cost Analysis and Asset Analysis. Model Builder and Unica. and they need it early enough to provide ample time to prepare and react. Knowledge Seeker. from hiring to exit. They take into account the growing need for spend reduction and ROI optimization.Technology Integration Services Genpact’s Technology Integration services targets providing solutions for niche customer requirements that complement functionality provided by Enterprise Applications. managing. and applications across a wide range of technology platforms. we help organizations around the world stay competitive by reducing costs and downtime. the focus is on driving cost-effective growth through the consolidation and transformation of MarCom activity IT Infrastructure Management Services Genpact helps clients gain value from remote infrastructure management (RIM) engagements through its RIMnexgenSMapproach. databases. and developed familiarity with foreign exchange regulations in 45 countries. We stitch together point solutions. Genpact’s RIM services act as a single source and cater to a wide range of IT Infrastructure needs. Genpact enables growth and productivity. servers. and Asia-Pacific regions.000 accounting and reconciliation transactions each day. Australia. Europe. not to mention the importance of speed-to-market. legacy systems and enterprise applications to give an end-to-end business management platform Treasury & Tax Services Genpact has established relationships with over 400 banks in the Americas. and improves client productivity through the proactive management of their IT Infrastructure. By providing 24/7 RIM services. Middle East. increases service levels for end customers. custom solutions. delivering tangible and continuous business impact Global presence . This has enabled Genpact to handle treasury transaction volumes valued at over $12 billion and support over 3. Always. Marketing & Communications Services Our MarCom content solutions address the challenges of today's global business environment. We provide integrated business solutions for monitoring. and securing critical networks. They are designed with changing competitive conditions and consumer behavior in mind and recognize the shift in focus to emerging markets. Its always a very tough competition between TCS.Genpact has over 53.8B 3.1 billion (2013). Since the company is getting a huge response from the customers the company has a market share of 40%-45% in the market The company covers the major chunks of the market after the tcs The company has the good position in the respective industry. Gurgaon.7B 2. Bangalore.5B . SGSOY : Sgs Sa : $9. has operations in 17 countries. In India GENPACT has a remarkable presence in Hyderabad.000+ employees. Kolkata and Jaipur. A few accolades: Genpact has been ranked #1 in NASSCOM’s Top 15 BPO exporters in India for the last 5 years. SOMLY : Secom Ltd : $9. and supports over 25 languages. Market share / turn over / Positioning of your Company in the Industry Space The company has the turn over of around $ 2.IBM and genpact for the top spot Major players in the industry Genpact Ltd faces competition from: 1. Delhi. ACN : Accenture Ltd : $22. 8B 9. EXPGY : Experian Plc : $7. ACM : Aecom Technology Corp : $3.3B 7. IRM : Iron Mountain Inc : $5.8B 10. .8B 8.7B 5.4.5B 6. URS : URS Corp : $3.2B 11 TCS. CTAS : Cintas Corporation : $3. 12 IBM. ACS : Affiliated Computer Services Inc : $4. BDVSY : Bidvest Group Ltd : $3. but an industry official said usually US firms in the sector were being valued at less than revenue. up 4.8 million in Q1 of 2013.3 per cent jump in net profit at $ 50. and that could put the deal size at $10-20 million Genpact acquires US-based Symphony India's largest back-office firm Genpact on Wednesday announced the acquisition of US-based analytics and data management services provider Symphony Marketing Solutions (SMS). Genpact bags Unitech Wire deal Back-office services provider Genpact on Friday said it has bagged a five-year contract from telecom operator Unitech Wireless to provide multiple customer service solutions to the latter.7 million in the January-March quarter of 2013. The companies did not disclose the deal size. the acquisition will see transfer of 1.2 million) Genpact Q1 net up 8. at times just about half that size. Genpact will deploy customer service solutions for Unitech Wireless in North India through its operation centre in Jaipur Genpact to buy MoneyLine Genpact. a specialised provider of end-to-end mortgage services. Revenues during the reported quarter stood at $ 528.6 million BPO major Genpact today posted 8.8 per cent from $ 503.2 million. Apart from expertise in data integration.200 SMS employees spread across centres in India and the US to Genpact's payrolls BPO major Genpact to repurchase shares worth $300 mn major Genpact will repurchase its common shares worth up to $300 million (about Rs 1. India's leading BPO services and technology solutions firm. Dutch Auction is a public offering auction structure in which . 2014. has decided to buy US-based Money-Line Lending Services.3 per cent at $50. modelling and consulting. The BPO firm. did not disclose the size of the contract. Genpact's capital expenditure stood at about 2. Under the five-year contract. During the January-March 2014 period. MoneyLine revenues are in the region of $20 million.6 million for the first quarter ended March 31.recent Mergers & Acquisitions & Future Plans of expansion Genpact to spend $45 million on strategic investments in 2014 Genpact will spend $45 million this year on strategic investments and client-facing teams to add capabilities to help accelerate long-term growth of the US-based outsourcing services major. however.839 crore) under a modified 'Dutch auction' tender offer starting today. Genpact said in a statement. The company's net profit had stood at $ 46.2 per cent of the quarter's revenues ($528. it added. for an undisclosed amount. business performance improvement. respectively. in an effort to target its growth investments into areas that hold the most promise. Axis Risk Consulting Services provides risk assurance services. Genpact has been working with Ahold since its acquisiton of Dutch services provider Accounting Plaza in 2012 Genpact expands presence in Netherlands BPO firm Genpact today said it has significantly increased its presence in the Netherlands market a year after it acquired European company Accounting Plaza. subject to necessary regulatory approvals. In a filing to US SEC Genpact hiring store in Noida Genpact. Ghaziabad. No financial details were disclosed. Genpact will be looking at hiring over 400 employees over the next six months Genpact to slash verticals. including re-allocating sales staff." the NYSE-listed firm said in a release Genpact acquires Axis Risk Consulting Genpact. The Noida office will serve as Genpact's local hiring office thereby creating an easy access for candidates from Noida. focus on new ones Genpact. the company will focus its efforts. today announced the launch of its recruitment office in Noida. "Genpact has significantly strengthened its services delivery operations in The Netherlands one year after its acquisition of Accounting Plaza.the price of the offering is set after taking in all bids and determining the highest price at which the total offering can be sold. financial services and manufacturing Genpact renews agreement with Ahold BPO major Genpact today said its contract with international retailing group Ahold has been renewed for providing finance and accounting (F&A) and HR services for the next five and three years. Sarbanes-Oxley documentation and compliance testing and enterprise risk management. South Delhi and North Delhi to apply for a career with India's leading outsourcing firm. on Monday announced it has signed an agreement to acquire Axis Risk Consulting Services for an undisclosed amount. . including banking. East Delhi. to nine verticals that account for about 85% of its business. including internal audit. The acquisition is expected to be closed in the next 60-90 days. a pioneer and global leader in high-quality Business Services and Technology Solutions. one of the biggest back-office outsourcing names in India. will more than halve the number of verticals it will focus on. Of a total of 23 verticals. the largest BPO in the country. Corporate Citizenship has a critical role to play in shaping our company's success. giving is a way of life. like payroll giving and volunteerism. While giving has always been a way of life at Genpact. community impact programs such as Genpact Volunteers. with 56. At Genpact. aims to mesh our social and environmental principles into our operational fabric. Caring@Genpact. the differently-abled and children. Employee Payroll Donations. Caring@Genpact is our global Corporate Social Responsibilities (CSR) initiative. We provide our employees with a single community engagement interface to volunteer for community service events. Our guiding principles are: Embedded social and environmental code of conduct into our core operations and functions Leverage our differentiating skills and competencies Design and implement sustainable and scalable solutions We focus on socially-relevant areas that complement our business model and skills/competencies and systematically apply our distinctive strengths to maximize social and environmental value. ourCorporate Social Responsibility (CSR) initiative. including those related to the elderly.000+ employees applying their unique skills to serve others. we have designed a number of global platforms and programs to make giving a way of life at Genpact and empower us to build stronger communities. where we live and work. Towards this goal. As we expand our footprint into more cities around the world. Genpact empowers its employees to give back to the communities where they live and work. We have institutionalized a culture of giving among our employees through a number of global platforms and programs. . Disaster Relief. we also take on the responsibility to care for the communities from which we draw our talent.Corporate Social Responsibility Corporate Citizenship Genpact cares for the community. It involves us as an individual as well as a company and has a cross-functional stakeholder involvement. and Recycling Used IT Equipment. Social Investments. Corporate Social Responsibility (CSR) is the continuing commitment by companies to behave ethically and contribute to the economic development while improving the quality of life of their workforce and their families as well as of the local community and society at large. Diversity in Workforce. Key themes are Environmental Conservation. we formally appointed a Global CSR Leader in 2007. We have been successfully able to deliver Global Business Impact and Local Community Impact. e. Our mission is to encourage skill-based volunteering i.Genpact Volunteers ‘Employee Volunteering’ was designed to mobilize community service and unleash the potential of our employees. We have partnered with credible non-profit organizations to support causes which are determined by the employees’ preferences and skills. In 2011 we saw 23% of our global population representing a 28% growth in volunteers from 2010. 'Teach a man to fish versus simply giving a man a fish' and strive for long-term partnerships that deliver sustainable impact. US volunteers for a number of United Way–related causes like Breast Cancer and AIDS. In 2010 we also instituted a guideline which allows for an employee to take a minimum of 3 hours per month from work to devote to a social cause he or she is passionate about. when required Actively working towards opening creche/day-care centers in all our large sites Providing need-based mentoring programs for women in leadership roles Organizing specialized gender sensitivity trainings Enforcing policies against sexual harassment Promoting specialized hiring agreements with our manpower consultants. wherein consultants hiring women employees in leadership positions get a higher sourcing fee . Most of the sites on the east of the globe work primarily on Education-related causes. supporting a wide range of causes and non-profit organizations. One such program is the Junior Achievement program which opens up the possibilities of career options for underprivileged students and engages volunteers throughout India. Some of the key highlights of this program are: Empowering women with an informal base. We believe our Volunteer base is the single most important asset we have which far outshines any amount of financial resources we can spend on society. and training ground to gain professional and personal skills to build successful careers and strike a fine work-life balance Providing women a platform to connect with other women colleagues and learn from each other’s experience Actively promoting ‘Work from Home’ initiative to ensure women have the flexibility to strike a better work – life balance Permitting extended maternity leave and sabbatical. support system. While Europe runs a number of Environment-related volunteering programs. We have an Executive Champion and team of Community Champions at each of our sites to catalyze this initiative and design effective community outreach programs. China also helps schools maintain their premises and teach Mathematics and English to the children. qualifications (for example. Genpact recognizes that employees have freedom of association. Genpact prohibits basing any employment decisions on race. compulsory and child labor. education. the prohibition of forced. Genpact is committed to observing all applicable labor and employment laws wherever it operates. . color. . and those laws that pertain to the elimination of any improper employment discrimination. In many countries. In most of the countries however Genpact is not a union based environment. experience. That includes observing those laws that pertain to privacy. or skill sets) and other job- related criteria are the sole basis for all employment related decisions affecting employees and applicants. An essential cornerstone of these practices is the requirement that all employment decisions be made on merit.HR practise Genpact’s Fair Employment Practices & Right of Collective Bargaining Genpact is committed to Fair Employment Practices. No allowances are given to any discriminatory practices regardless of what cultural practices may persist in the wider society Genpact’s goal is to maintain a congenial and productive working environment conducive for all Discrimination Genpact’s Fair Employment Practices require that all employment related decisions be based on merit. we observe the following globally: Genpact does not tolerate Nepotism or adverse bias Merit. local law guarantees collective bargaining. Irrespective of the country. and follows the employment laws of all countries in which it does business. For example. Genpact's Policy is to use merit. to safeguard trade secrets including client information. national or regional origin. In addition. During the construction stage of new buildings where potential risk of child labour can exist. increasingly diverse workforce. Genpact endeavors to ensure that age criteria as per law are met not only by the company. or any other characteristic protected by law. but also by the contractors we hire. information found on Genpact computer systems will be disclosed to third parties if required by law. Genpact strictly prohibits employment of all forms of forced. for avoidance of business risk. copy and inspect files/information (personal or otherwise) as required to protect its business interest. Actions Taken: Every employee as a mandatory company policy has to undergo background check to ensure date of birth proof is verified. Forced Labour As a part of Fair Employment Policy. Genpact will continue to make efforts in good faith to recruit and retain diversified pools of applicants and employees. Genpact will take all steps that are reasonable and appropriate to prevent the harassment from continuing. sexual orientation. caste. investigation or prevention of crime and ensuring integrity of information systems and compliance with Genpact Policies. it would violate Genpact policy to deny someone a promotion because of age. date of birth proof taken and audited in areas of high risk. Employee Personal Information Genpact respects employee privacy with respect to personal information or communication stored on official systems. security issues. with the proviso that Genpact may access such any files/information for business reasons. Harassment by Third Parties Where harassment occurs as a result of an act or omission by any third party or outsider. such as to protect intellectual property. compulsory and child labour either directly or through contractors. For vendor employees. or to avoid sharing important work-related information with a co-worker because of religion. Gender Diversity Having an environment in which Fair Employment Practices are implemented and executed helps Genpact compete for. and thereby continue to be the employer of choice. when investigating a problem or concern or in response to a legal request for such information. investigate. . compulsory or child labour practices occur. we have a special team of project and safety committee who audits and ensures no form of forced. attract and retain a high quality. sex. for example in the course of performing maintenance. qualifications and other job-related and HR sanctioned criteria as the sole basis for all employment-related decisions. Further. Genpact gives its employees notice that it (may monitor.religion. Vendors are regularly audited and vendor employees are spoken to obtain assurance that conditions of policy to mitigate all forms of compulsory and forced labour including child labour are banned in the organization. Genpact has zero tolerance of violations of its basic integrity policy which outlines all forms of compliance towards human rights. . corruption compulsory and forced labour including child labour.