Diagnostic printer 68XX

{Diagnostics}{Production}{KodakServiceSupport}{None}Publication No. DG2842-1 17JUL06 Supersedes DG2842-1 15OCT05 DIAGNOSTICS for the Kodak PHOTO PRINTER 6800 / 6850 Service Codes: 2842 and 8106 Important Qualified service personnel must repair this equipment. A161_1050HC © Eastman Kodak Company, 2006 . . . . . . . Obtaining Access to the Diagnostic Program. . . . . . . . . . “Cover Open” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . express or implied. . . . . . . . . . . . . . . . Error Codes . . . . . . . . . . . .PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the subject matter gained by Eastman Kodak Company prior to publication. . . . . . . . . . Use caution to prevent damage during all service procedures. . . . . Eastman Kodak Company reserves the right to change this information without notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . even if loss or damage is caused by Kodak’s negligence or other fault. . . with respect to this information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OPERATOR PANEL . . . . . Keys on the OPERATOR PANEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “Paper Jam XX” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . Lights on the OPERATOR PANEL. . . . . . . . . . . . . . . . . . This equipment includes parts and assemblies sensitive to damage from electrostatic discharge. . . . . . . . . . . Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . resulting from any use of this information. . . . . . . . . . . . . . . . . . . . . . . . Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “Incorrect Paper” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kodak shall not be liable for any loss or damage. . . . . . . . . . . . . . including consequential or special damages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a Test Print . . . . . . . Table of Contents Description Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “Ribbon Empty” . . . . . . . . . “Sensor Error XX”. . . . . . . No patent license is granted by this information. . . . . . . . . . . . . . . . . . . . . . . . . . “Paper Empty” . . . . . . . “Mechanical Error XX” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . “Incorrect ribbon” . . . . . . . . . . . . . . . . . . . . . . . . and makes no warranty. . . . . . . . . . . . . . . Page 3 3 3 3 3 4 4 4 6 10 10 13 13 13 13 14 14 15 15 17 18 2 17JUL06 – DG2842-1 . . . . . . . . . . “Paper Cover Open” . . . . . . . . . . . . . . . . . . . . . . . . . “Control error XX” . . . . . . . . . . . . . . . . . . . . . “Temperature sensor error XX” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . An error has occurred. this key rewinds the paper into the PAPER ROLL.Using the Diagnostics Section 1: Using the Diagnostics Keys on the OPERATOR PANEL Key “+” Kodak Photo Printer 6800 Paper Menu Advance Power Ready Error Enter Paper Rewind/Clear Action Move forward. then see “Error Codes” on Page 4. •When the LCD displays “Ready”. Opens the menu options. do: • energize the PRINTER • press and hold [+] + [Menu] + [-] [3] The LCD displays “System Setup Mode”. [2] At the same time. de-energize and energize the PRINTER. “-” “Menu” “Enter” “Paper Advance” “Paper Rewind/ Clear” A161_0021AC Lights on the OPERATOR PANEL Light “Power” “Ready” “Error” Color Orange Green Red Status of the PRINTER The PRINTER is energized. •Moves up 1 menu level. Move back. Note To return to the Customer Menu Mode. The PRINTER is ready to make prints. then “Ready:*****”. Obtaining Access to the Diagnostic Program [1] De-energize the PRINTER. Read the message displayed on the LCD. then “Initializing”. Making a Test Print [1] Press: • [Menu] until “Test Print Mode” displays on the LCD • [Enter] to make a test print DG2842-1 – 17JUL06 3 . Selects the menu option. [4] Press [Menu] to open the Diagnostics Menu. Feeds the paper into the PRINTER. Use the diagnostics to check the operation of the PINCH ROLLER SENSOR. The CONTROLLER BOARD AY is malfunctioning.CN75 on the THERMAL HEAD SENSOR AY and the CONTROLLER BOARD AY are connected correctly. 3. Upgrade the FIRMWARE for the PRINTER. install a new PINCH ROLLER MOTOR AY. Check that CONNECTORS CN12 . Action 1. If necessary.DIAGNOSTICS Section 2: Error Codes “Control error XX” Possible Cause The CONTROLLER BOARD AY is malfunctioning. 1.CN71 and CN41 . 2. If necessary. Action 1. Check that CONNECTORS CN12 . install a new THERMAL HEAD SENSOR AY.CN68 on the THERMAL HEAD MOTOR AY and the CONTROLLER BOARD AY are connected correctly. install a new PINCH ROLLER SENSOR AY. Use the diagnostics to check the operation of the PINCH ROLLER MOTOR. 3. 1. The CONTROLLER BOARD AY is malfunctioning. Upgrade the FIRMWARE for the PRINTER. 3. install a new THERMAL HEAD MOTOR AY.CN74 and CN42 .CN63 . The PINCH ROLLER SENSOR AY is disconnected or malfunctioning. If necessary. install a new CONTROLLER BOARD AY. 2. 1. Check that CONNECTORS CN41 . Use the diagnostics to check the operation of the THERMAL HEAD MOTOR. The THERMAL HEAD SENSOR AY is disconnected or malfunctioning. Check that CONNECTORS CN42 . If necessary. “Mechanical Error 01” or “Mechanical Error 02” Possible Cause The THERMAL HEAD MOTOR AY is disconnected or malfunctioning. install a new CONTROLLER BOARD AY. 2. If necessary. 4 17JUL06 – DG2842-1 . 2.CN62 on the PINCH ROLLER MOTOR AY and the CONTROLLER BOARD AY are connected correctly. 2. 2. If necessary. Upgrade the FIRMWARE for the PRINTER.CN72 on the PINCH ROLLER SENSOR AY and the JUNCTION BOARD AY are connected correctly. “Mechanical Error 03” or “Mechanical Error 04” Possible Cause The PINCH ROLLER MOTOR AY is disconnected or malfunctioning Action 1. 3. install a new CONTROLLER BOARD AY. 2. Use the diagnostics to check the operation of the THERMAL HEAD SENSOR. If necessary. 1. If necessary. If necessary. 1.Error Codes “Mechanical Error 05” or “Mechanical Error 06” Possible Cause The SUB-PINCH ROLLER SENSOR AY is disconnected or malfunctioning. Check that CONNECTORS on the EJECT SENSOR AY and the CONTROLLER BOARD AY are connected correctly. Action 1. Upgrade the FIRMWARE for the PRINTER. The PAPER FEED SUB-PINCH MOTOR AY is disconnected or malfunctioning. 5 . 2. If necessary. 3. 1. install a new CONTROLLER BOARD AY. Use the diagnostics to check the operation of the PAPER FEED SUBPINCH MOTOR. 1. If necessary. install a new PAPER FEED SUB-PINCH MOTOR AY. Use the diagnostics to check the operation of the EJECT SENSOR. If necessary. 2. Upgrade the FIRMWARE for the PRINTER. Check that the EJECT ROLLER MOTOR is connected correctly at both ends. DG2842-1 – 17JUL06 1. The PAPER FEED PINCH MOTOR is disconnected or malfunctioning. 2. Use the diagnostics to check the operation of the SUB-PINCH ROLLER SENSOR. 2. SENSOR 1 is “off” and SENSOR 2 is “on”. When the EJECT MOTOR is down. 2. 2. 1. If necessary. install a new CONTROLLER BOARD AY. Action 1. install a new CONTROLLER BOARD AY. Use the diagnostics to check the operation of the PAPER FEED PINCH MOTOR. 4. 1. Action “Mechanical Error 09” or “Mechanical Error 10” Possible Cause The EJECT SENSOR AY is disconnected or malfunctioning. “Mechanical Error 07” or “Mechanical Error 08” Possible Cause The CAM is in the incorrect position. 3. Check that CONNECTORS CN11 . The CONTROLLER BOARD AY is malfunctioning. 3.CN69 on the PAPER FEED SUB-PINCH MOTOR AY and the CONTROLLER BOARD AY are connected correctly. The EJECT ROLLER MOTOR is disconnected or malfunctioning. 3. Check that the CONNECTORS for the PAPER FEED PINCH MOTOR and the CONTROLLER BOARD are connected correctly. 2. 3. install a new SUB-PINCH ROLLER SENSOR AY. If necessary. Upgrade the FIRMWARE for the PRINTER. 2. When the EJECT MOTOR is up. 1. install a new PAPER FEED PINCH MOTOR. install a new EJECT SENSOR AY. Restart the PRINTER. install a new EJECT MOTOR. The CONTROLLER BOARD AY is malfunctioning. The CONTROLLER BOARD AY is malfunctioning.CN40 on the SUB-PINCH ROLLER SENSOR AY and the JUNCTION BOARD AY are connected correctly. Check that CONNECTORS CN12 . Check that CONNECTORS CN44 . If necessary.CN80 and CN44 .CN64 .CN81 on the SUB-PINCH ROLLER SENSOR AY and the JUNCTION BOARD AY are connected correctly. Check the EJECT MOTOR in the diagnostics. both sensors are “on”. If necessary. 1. If necessary. Upgrade the FIRMWARE for the PRINTER. Check that CONNECTORS CN10 .CN94 on the PAPER CUTTER AY and the CONTROLLER BOARD AY are connected correctly. clean and lubricate the CUTTER AY. “Sensor Error 02” Possible Cause The PINCH ROLLER UP/DOWN SENSOR is disconnected or malfunctioning. If necessary. The CONTROLLER BOARD AY is malfunctioning. The CONTROLLER BOARD AY is malfunctioning.CN92 and CN50 . Action 1. 1. Check that CONNECTORS CN45 . install a new PAPER CUTTER AY. 3. Use the diagnostics to move the CUTTER to the correct position. 3. If necessary.CN82 on the PAPER EDGE SENSOR and the JUNCTION BOARD AY are connected correctly. Upgrade the FIRMWARE for the PRINTER. The PAPER CUTTER AY is disconnected or malfunctioning. Check that CONNECTORS CN50 . 3. The CONTROLLER BOARD AY is malfunctioning. “Sensor Error 01” Possible Cause The PAPER EDGE SENSOR on the PAPER EDGE SENSOR AY is disconnected or malfunctioning. install a new CONTROLLER BOARD AY. Action 1. Action 1. 2. If necessary. Use the diagnostics to check the operation of the PINCH ROLLER UP/DOWN SENSOR. 2. If necessary. 2. install a new PAPER CUTTER. If the CUTTER is stuck. 6 17JUL06 – DG2842-1 . Use the diagnostics to check the operation of the PAPER EDGE SENSOR. If necessary. install a new PAPER EDGE SENSOR AY. install a new CONTROLLER BOARD AY. 2. install a new CONTROLLER BOARD AY. 2. 1. 2. 2. 3. Check that CONNECTORS on the PINCH ROLLER UP/DOWN SENSOR are connected correctly.DIAGNOSTICS “Mechanical Error 11” or “Mechanical Error 12” Possible Cause The PAPER CUTTER is out of position.CN93 on the SENSOR for the PAPER CUTTER AY and the JUNCTION BOARD AY are connected correctly. install a new PINCH ROLLER UP/DOWN SENSOR. 1. Upgrade the FIRMWARE for the PRINTER. “Sensor Error 05” Possible Cause The CONTROLLER BOARD AY is malfunctioning. 2. Upgrade the FIRMWARE for the PRINTER. 3. If necessary. 3. The CONTROLLER BOARD AY is malfunctioning. If necessary. 2. install a new FEED IN PINCH MOTOR. The CONTROLLER BOARD AY is malfunctioning. Use the diagnostics to check the operation of the PAPER EDGE SENSOR. Upgrade the FIRMWARE for the PRINTER. Check that CONNECTORS CN43 . install a new CONTROLLER BOARD AY. 3. install a new FEED IN PINCH SENSOR AY. 1. If necessary. Action 1. both SENSOR 1 is “off” and SENSOR 2 is “on”. Action 1. When the MOTOR is up. If necessary. 2. Check that the connectors for the FEED IN PINCH SENSORS are connected correctly at both ends. install new PAPER POSITION SENSORS. install a new CONTROLLER BOARD AY. 3. If necessary. “Sensor Error 04” Possible Cause The PAPER POSITION SENSORS are disconnected or malfunctioning. Check that CONNECTORS CN45 . DG2842-1 – 17JUL06 7 . 1. SENSOR 1 is “on” and SENSOR 2 is “off”. If necessary.CN82 on the PAPER EDGE SENSOR and the JUNCTION BOARD AY are connected correctly. 2. When the MOTOR is down.Error Codes “Sensor Error 03” Possible Cause The FEED IN PINCH SENSORS are disconnected or malfunctioning. 2. The FEED IN PINCH MOTOR is disconnected or malfunctioning.CN76 and CN43 . Action 1. install a new CONTROLLER BOARD AY. Use the diagnostics to check the operation of the PAPER POSITION SENSORS. 2. If necessary. Action 1. Use the diagnostics to check the operation of the FEED IN PINCH SENSORS. Upgrade the FIRMWARE for the PRINTER. 2.CN77 on the PAPER POSITION SENSORS and the JUNCTION BOARD AY are connected correctly. Check that the FEED IN PINCH MOTOR is connected correctly at both ends. 1. install a new PAPER EDGE SENSOR AY. Check the FEED IN PINCH MOTOR in the diagnostics. “Sensor Error 09” or “Sensor Error 10” Possible Cause The PAPER EDGE SENSOR on the PAPER EDGE SENSOR AY is disconnected or malfunctioning. 2. 3. 1. install a new CONTROLLER BOARD AY. The CONTROLLER BOARD AY is malfunctioning. “Sensor Error 15” or “Sensor Error 16” The PAPER POSITION SENSORS are disconnected or malfunctioning. 3. “Sensor Error 18”. 1. 2. If necessary. Upgrade the FIRMWARE for the PRINTER. 8 17JUL06 – DG2842-1 . Check that CONNECTORS CN43 . 1. Upgrade the FIRMWARE for the PRINTER. Use the diagnostics to check the operation of the PINCH ROLLER UP/DOWN SENSOR. “Sensor Error 17”. Upgrade the FIRMWARE for the PRINTER. The FEED IN PINCH MOTOR is disconnected or malfunctioning. install a new FEED IN PINCH MOTOR. 2. Check that the connectors for the FEED IN PINCH SENSORS are connected correctly at both ends. When the MOTOR is up. If necessary. SENSOR 1 is “on” and SENSOR 2 is “off”. When the MOTOR is down. If necessary. Upgrade the FIRMWARE for the PRINTER. install a new CONTROLLER BOARD AY. Check the FEED IN PINCH MOTOR in the diagnostics. 2. or “Sensor Error 19” Possible Cause The CONTROLLER BOARD AY is malfunctioning. The CONTROLLER BOARD AY is malfunctioning. 1. If necessary. install new PAPER POSITION SENSORS. If necessary.CN77 on the PAPER POSITION SENSORS and the JUNCTION BOARD AY are connected correctly. install a new CONTROLLER BOARD AY. “Sensor Error 13” or “Sensor Error 14” The FEED IN PINCH SENSORS are disconnected or malfunctioning. 1. Use the diagnostics to check the operation of the PAPER POSITION SENSORS. 1. The CONTROLLER BOARD AY is malfunctioning. Check that CONNECTORS on the PINCH ROLLER UP/DOWN SENSOR are connected correctly. 3. If necessary.CN76 and CN43 . 2. Check that the FEED IN PINCH MOTOR is connected correctly at both ends. both SENSOR 1 is “off” and SENSOR 2 is “on”. If necessary.DIAGNOSTICS “Sensor Error 11” or “Sensor Error 12” The PINCH ROLLER UP/DOWN SENSOR is disconnected or malfunctioning. install a new CONTROLLER BOARD AY. 2. If necessary. 2. 1. 2. install a new FEED IN PINCH SENSOR AY. install a new PINCH ROLLER UP/DOWN SENSOR. Action 1. 2. 1. The CONTROLLER BOARD AY is malfunctioning. If necessary. Check that CONNECTORS CN44 . The PINCH ROLLER MOTOR AY is disconnected or malfunctioning. 2. 4. “Sensor Error 21” The PINCH ROLLER SENSOR AY is disconnected or malfunctioning. 1. 2. install a new COVER OPEN SENSOR. install a new CONTROLLER BOARD AY. If necessary.Error Codes “Sensor Error 20” The COVER OPEN SENSOR is disconnected or malfunctioning. Check that CONNECTORS for the SENSOR AY are connected correctly at both ends.CN91 on the COVER OPEN SENSOR and the JUNCTION BOARD AY are connected correctly. Use the diagnostics to check the operation of the PINCH ROLLER SENSOR. 3. If necessary. If necessary. Upgrade the FIRMWARE for the PRINTER. 2. Check that CONNECTORS CN12 .CN80 and CN44 . 3. Use the diagnostics to check the operation of the COVER OPEN SENSOR. 2. Upgrade the FIRMWARE for the PRINTER. 1.CN64 . Use the diagnostics to check the operation of the PINCH ROLLER MOTOR. install a new RIBBON TAKE-UP SENSOR AY. install a new PAPER LEAD EDGE DETECTION SENSOR. install a new PINCH ROLLER MOTOR AY. If necessary. The CONTROLLER BOARD AY is malfunctioning. If necessary. 2. install a new CONTROLLER BOARD AY. 1. DG2842-1 – 17JUL06 9 . 3. install a new CONTROLLER BOARD AY. If necessary. The CONTROLLER BOARD AY is malfunctioning. Check that CONNECTORS CN50 . “Sensor Error 23” The RIBBON TAKE-UP SENSOR AY is disconnected or malfunctioning. Use the diagnostics to check the operation of the RIBBON TAKEUP SENSOR.CN81 on the PINCH ROLLER SENSOR AY and the JUNCTION BOARD AY are connected correctly. 1. 3.CN69 on the PINCH ROLLER MOTOR AY and the CONTROLLER BOARD AY are connected correctly. Rotate the DECODER. 1. Upgrade the FIRMWARE for the PRINTER. 2. 1. install a new JUNCTION BOARD AY. Upgrade the FIRMWARE for the PRINTER. If necessary. “Temperature sensor error 03”. install a new THERMAL HEAD. install a new CONTROLLER BOARD AY.DIAGNOSTICS “Sensor Error 24” The RIBBON SUPPLY SENSOR AY is disconnected or malfunctioning. “Paper Jam 01” Possible Cause The PAPER EMPTY SENSOR is disconnected or malfunctioning. Check that the SENSOR is connected correctly at both ends. If necessary. Upgrade the FIRMWARE for the PRINTER. 1. The CONTROLLER BOARD AY is malfunctioning. “Temperature sensor error 02”. 2. 2. 2. 2. Install a new CONTROLLER BOARD AY. The CONTROLLER BOARD AY is malfunctioning. Rotate the DECODER. Check that the CONNECTORS on the THERMAL HEAD and the CONTROLLER BOARD AY are connected correctly. If necessary. Action 1.CN40 on the CONTROLLER BOARD AY and the JUNCTION BOARD AY are connected correctly. 3. 10 17JUL06 – DG2842-1 . Upgrade the FIRMWARE for the PRINTER. If necessary. “Temperature sensor error 01”. Check that the SENSOR is connected correctly at both ends. If necessary. Check that CONNECTORS for the SENSOR AY are connected correctly at both ends. Use the diagnostics to check the operation of the HEAD THERMISTOR. 3. “Paper Jam 02” Possible Cause The PAPER EDGE SENSOR is disconnected or malfunctioning. 4. 1. The CONTROLLER BOARD AY is malfunctioning. install a new CONTROLLER BOARD AY. Check that CONNECTORS CN11 . The HEAD THERMISTOR is disconnected or malfunctioning. install a new RIBBON SUPPLY SENSOR AY. If necessary. Action 1. 1. 1. If necessary. or “Temperature sensor error 04” Possible Cause The JUNCTION BOARD AY is disconnected or malfunctioning. 1. 2. 2. Use the diagnostics to check the operation of the RIBBON SUPPLY SENSOR. If necessary. 2. install a new CONTROLLER BOARD AY. 2. The CONTROLLER BOARD AY is malfunctioning. Action 1. install a new PAPER EMPTY SENSOR. install a new PAPER EDGE SENSOR. Upgrade the FIRMWARE for the PRINTER. The PAPER FEED SUB-MOTOR AY is disconnected or malfunctioning. or “Paper Jam 05” Possible Cause The PAPER EDGE SENSOR is dirty or malfunctioning. “Paper Jam 69”. 1. 11 . If necessary. The CONTROLLER BOARD AY is malfunctioning. 2. 1. Action 1. If necessary. If necessary. install a new PAPER FEED MOTOR AY. Action 1. install a new CONTROLLER BOARD AY. 2. Check that the SENSOR is connected correctly at both ends. Check that the SENSOR is connected correctly at both ends. If necessary. If necessary. The CONTROLLER BOARD AY is malfunctioning. If necessary. Upgrade the FIRMWARE for the PRINTER. 1. The CONTROLLER BOARD AY is malfunctioning 1. Upgrade the FIRMWARE for the PRINTER. If necessary. install a new TOP SENSOR. 2. 2. 2. 1. Check that the SENSOR is connected correctly at both ends. install a new CONTROLLER BOARD AY. install a new CONTROLLER BOARD AY. install a new PAPER POSITION SENSOR. install a new PAPER POSITION SENSOR. Check that CONNECTOR CN7 on the PAPER FEED SUBMOTOR AY and the CONTROLLER BOARD is connected correctly. 1. 2. install a new CONTROLLER BOARD AY. Action 1. install a new PAPER EDGE SENSOR. If necessary. “Paper Jam 53”. If necessary. 2. install a new CONTROLLER BOARD AY. Check that CONNECTOR CN6 on the PAPER FEED MAIN MOTOR AY and the CONTROLLER BOARD AY is connected correctly. install a new TOP SENSOR.Error Codes “Paper Jam 03”. Clean the PAPER EDGE SENSOR. Upgrade the FIRMWARE for the PRINTER. “Paper Jam 65”. If necessary. 2. If necessary. “Paper Jam 6B” Possible Cause The TOP SENSOR is disconnected or malfunctioning. 1. “Paper Jam 81” Possible Cause The TOP SENSOR is disconnected or malfunctioning. Check that the SENSOR is connected correctly at both ends. The CONTROLLER BOARD AY is malfunctioning. 2. The CONTROLLER BOARD AY is malfunctioning. The PAPER FEED MAIN MOTOR AY is disconnected or malfunctioning. 2. install a new PAPER FEED SUB-MOTOR AY. “Paper Jam 83” Possible Cause The PAPER POSITION SENSOR is disconnected or malfunctioning. DG2842-1 – 17JUL06 Action 1. Upgrade the FIRMWARE for the PRINTER. 2. Action 1. “Paper Jam 04”. or “Paper Jam 6A” Possible Cause The PAPER POSITION SENSOR is disconnected or malfunctioning. 2. If necessary. 2. install a new CONTROLLER BOARD AY. Upgrade the FIRMWARE for the PRINTER. 1. install a new PAPER POSITION SENSOR. If necessary. install a new CONTROLLER BOARD AY. 12 17JUL06 – DG2842-1 . If necessary. 2. Upgrade the FIRMWARE for the PRINTER. 2. If necessary. 1. 1. If necessary. install a new PAPER SIZE SENSOR. 2. If necessary. Action 1. The CONTROLLER BOARD AY is malfunctioning. Check that the SENSOR is connected correctly at both ends. 2. Action 1. install a new TOP SENSOR. Upgrade the FIRMWARE for the PRINTER. The CONTROLLER BOARD AY is malfunctioning. Check that the SENSOR is connected correctly at both ends. If necessary. “Paper Jam 94” Possible Cause The PAPER POSITION SENSOR is disconnected or malfunctioning. The CONTROLLER BOARD AY is malfunctioning. 2. 2. The CONTROLLER BOARD AY is malfunctioning.DIAGNOSTICS “Paper Jam 84” Possible Cause The PAPER SIZE SENSOR is disconnected or malfunctioning. If necessary. If necessary. Check that the SENSOR is connected correctly at both ends. If necessary. install a new PAPER POSITION SENSOR. The CONTROLLER BOARD AY is malfunctioning. 2. “Paper Jam 92” Possible Cause The PAPER POSITION SENSOR is disconnected or malfunctioning. Check that the SENSOR is connected correctly at both ends. install a new CONTROLLER BOARD AY. Action 1. If necessary. Action 1. 1. Check that the SENSOR is connected correctly at both ends. Upgrade the FIRMWARE for the PRINTER. “Paper Jam 93” Possible Cause The PAPER SIZE SENSOR is disconnected or malfunctioning. Action 1. install a new PAPER SIZE SENSOR. “Paper Jam 91” Possible Cause The TOP SENSOR is disconnected or malfunctioning. 1. install a new CONTROLLER BOARD AY. install a new CONTROLLER BOARD AY. Upgrade the FIRMWARE for the PRINTER. 2. 2. If necessary. If necessary. The CONTROLLER BOARD AY is malfunctioning. Check that CONNECTORS CN43 . 2. The CONTROLLER BOARD AY is malfunctioning. DG2842-1 – 17JUL06 13 . If necessary. Check that CONNECTORS CN45 . install a new CONTROLLER BOARD AY. install a new CONTROLLER BOARD AY. 2. Clean the COLOR SENSOR. The BAR CODE on the RIBBON is missing or has damage. 2. Action Clean the PAPER EDGE SENSORS and PAPER SIZE SENSORS. 2. 1. Upgrade the FIRMWARE for the PRINTER. install a new CONTROLLER BOARD AY. 2. Install a new RIBBON. 2. Upgrade the FIRMWARE for the PRINTER. 2. The PAPER EMPTY SENSORS and PAPER SIZE SENSORS are disconnected or malfunctioning. Upgrade the FIRMWARE for the PRINTER. If necessary. 1.Error Codes “Paper Empty” Possible Cause The PAPER EMPTY SENSORS and PAPER SIZE SENSORS are dirty. The PAPER LEAD EDGE SENSOR is disconnected or malfunctioning. Action “Incorrect Paper” Possible Cause The PAPER EDGE and PRINT POSITION SENSORS are dirty. If necessary. “Incorrect ribbon” Possible Cause The incorrect type of RIBBON is installed. If necessary.CN79 on the PAPER EMPTY SENSORS and PAPER SIZE SENSORS and the JUNCTION BOARD AY are connected correctly. The CONTROLLER BOARD AY is malfunctioning.C78 and CN43 . Install the correct RIBBON. Upgrade the FIRMWARE for the PRINTER. If necessary. The COLOR SENSOR is disconnected or malfunctioning. 1. Action “Ribbon Empty” Possible Cause The COLOR SENSOR is dirty. Action Clean the PAPER EDGE and PRINT POSITION SENSORS. install a new CONTROLLER BOARD AY. install new PAPER EMPTY SENSORS and PAPER SIZE SENSORS. install a new COLOR SENSOR.CN1 on the COLOR SENSOR and the CONTROLLER BOARD AY is connected correctly. Check that CONNECTOR CN14 . 1. 1.CN82 on the PAPER LEAD EDGE SENSOR and the CONTROLLER BOARD AY are connected correctly. The CONTROLLER BOARD AY is malfunctioning. 1. 1. install a new PAPER LEAD EDGE SENSOR. If the PAPER COVER is closed. If necessary. The CONTROLLER BOARD AY is malfunctioning. If necessary. 3. If the PAPER COVER is open. 1. 2. 2. Upgrade the FIRMWARE for the PRINTER. Action 1. Action 1.CN91 on the COVER OPEN SENSOR and the JUNCTION BOARD AY are connected correctly. 2. “Paper Cover Open” Possible Cause The PAPER COVER OPEN SENSOR is disconnected or malfunctioning. The CONTROLLER BOARD AY is malfunctioning. install a new PAPER COVER OPEN SENSOR. Check that CONNECTORS CN50 . install a new COVER OPEN SENSOR. the SENSOR is “off”.DIAGNOSTICS “Cover Open” Possible Cause The COVER OPEN SENSOR is disconnected or malfunctioning. Check that CONNECTORS for the SENSOR are connected correctly at both ends. 14 17JUL06 – DG2842-1 . install a new CONTROLLER BOARD AY. Upgrade the FIRMWARE for the PRINTER. If necessary. Check the SENSOR in the diagnostics. 1. 2. If necessary. install a new CONTROLLER BOARD AY. the SENSOR is “on”. • Horizontal streaks appear on the print. install a new CONTROLLER BOARD AY. install a new THERMAL HEAD. If necessary. install a new TIMING BELT. If necessary. Check the voltage for the THERMAL HEAD. • The image is compressed. If necessary. 2. 2.CN22 on the THERMAL HEAD and the CONTROLLER BOARD AY are connected correctly. If necessary. 1. TIMING BELT for the FEED ROLLER. Install a new PAPER FEED SUB-MOTOR AY. Adjust the TIMING BELT for the ADVANCE ROLLER. Check that CONNECTORS CN3 . The PAPER FEED SUB-MOTOR AY is malfunctioning. Upgrade the FIRMWARE for the PRINTER. The THERMAL HEAD is disconnected or malfunctioning. 1. The PAPER FEED MAIN MOTOR AY is malfunctioning. 2. 2. install a new CONTROLLER BOARD AY. 1. If necessary. Possible Cause The paper path is dirty. 2. install a new CONTROLLER BOARD AY. install a new THERMAL HEAD. The voltage for the THERMAL HEAD is not correct. The CONTROLLER BOARD AY is malfunctioning. 2. and the TIMING BELT for the PAPER ROLL. 1. The prints are blank. Upgrade the FIRMWARE for the PRINTER. 3. Install a new PAPER FEED MAIN MOTOR AY. 1. 1. See the ADJUSTMENTS AND REPLACEMENTS. If necessary. install a new THERMAL HEAD.Troubleshooting Section 3: Troubleshooting Image Quality Description Scratches are visible on the paper. 1. Upgrade the FIRMWARE for the PRINTER. The THERMAL HEAD AY is disconnected or malfunctioning. The CONTROLLER BOARD AY is malfunctioning. Action Clean: • THERMAL HEAD • GUIDE BAR • PINCH ROLLER • Part of the print is blocked. • The print color is not correct. If necessary. DG2842-1 – 17JUL06 15 . Do a “Tone Table Reset”. 2. The CONTROLLER BOARD AY is malfunctioning. Check that CONNECTORS CN3 . A TIMING BELT is loose or malfunctioning. See the ADJUSTMENTS AND REPLACEMENTS.CN22 on the THERMAL HEAD and the CONTROLLER BOARD AY are connected correctly. install a new THERMAL HEAD. Install a new CONTROLLER BOARD AY. The PAPER EJECTION CLEANING Clean the PAPER EJECTION CLEANING ROLLER is dirty.CN63 CN70 on the FAN for the THERMAL HEAD and the CONTROLLER BOARD AY are connected correctly. If necessary. Action Clean the PLATEN AY. The THERMAL HEAD is disconnected or malfunctioning. Vertical streaks appear on the print. 1. Clean the THERMAL HEAD. Folds appear on the print. If necessary. Install a new CONTROLLER BOARD AY. ROLLER. Check that CONNECTORS CN3 . Install a new ROLLING BLADE AY. The CONTROLLER BOARD AY is malfunctioning. The paper is not cut correctly. 2. 2. Clean the PAPER FEED CLEANING ROLLER AY. install a new PAPER CUTTER AY. 1.DIAGNOSTICS Description The image is not complete. If necessary. ROLLER. Clean the PAPER FEED CLEANING ROLLER. The FAN for the THERMAL HEAD is disconnected or malfunctioning. 2. The PAPER EJECTION CLEANING Clean the PAPER EJECTION CLEANING ROLLER is dirty.CN22 on the THERMAL HEAD and the CONTROLLER BOARD AY are connected correctly. The voltage for the THERMAL HEAD is not correct.CN22 on the THERMAL HEAD and the CONTROLLER BOARD AY are connected correctly. 1. Check the voltage for the THERMAL HEAD. The CONTROLLER BOARD AY is malfunctioning. install a new THERMAL HEAD. 16 17JUL06 – DG2842-1 . install a new THERMAL HEAD. Check that CONNECTORS CN12 . install a new FAN for the THERMAL HEAD. The PINCH ROLLER AY is blocked. Possible Cause The PLATEN AY is dirty. If necessary. Check that CONNECTORS CN3 . 1. 2. The PAPER FEED CLEANING ROLLER is dirty. The THERMAL HEAD is dirty. The THERMAL HEAD is disconnected or malfunctioning. The STRIPPER PLATE behind the Clean the STRIPPER PLATE. If necessary. The PAPER CUTTER AY is malfunctioning. 1. Remove any obstruction between the PINCH ROLLER AY and the ADVANCE ROLLER AY. See the ADJUSTMENTS AND REPLACEMENTS. 2. The PAPER FEED CLEANING ROLLER is dirty. THERMAL HEAD is malfunctioning. The print is too light or too dark. If necessary. Action 1. See the ADJUSTMENTS AND REPLACEMENTS. 2. install a new CONTROLLER BOARD AY. and the TIMING BELT for the PAPER ROLL. If necessary. Possible Cause The POWER CORD is not connected correctly. 2.Troubleshooting Description The print registration is not correct. Check the voltage for the THERMAL HEAD. install a new DC POWER SUPPLY.CN22 on the THERMAL HEAD and the CONTROLLER BOARD AY are connected correctly. The THERMAL HEAD is disconnected or malfunctioning. If necessary. install a new THERMAL HEAD. Check the voltage for the DC POWER SUPPLY. ADJUSTMENTS AND REPLACEMENTS. 1. Power Description The PRINTER does not energize. 1. 1. The PAPER FEED MAIN MOTOR AY is malfunctioning. install a new TIMING BELT. 2. is malfunctioning. The voltage for the DC POWER SUPPLY is not correct. See the ADJUSTMENTS AND REPLACEMENTS. The voltage for the THERMAL HEAD is not correct. 2. If necessary. 1. 1. The POWER SWITCH is malfunctioning. If necessary. Possible Cause A TIMING BELT is loose or malfunctioning. See the ADJUSTMENTS AND REPLACEMENTS. 2. install a new DC POWER SUPPLY. TIMING BELT for the FEED ROLLER. See the ADJUSTMENTS AND REPLACEMENTS. Action Check that the POWER CORD is connected correctly at both ends. Upgrade the FIRMWARE for the PRINTER. 1. See the correct. If necessary. Check the voltage for the DC POWER SUPPLY. The RIBBON WINDING MOTOR AY Install a new RIBBON WINDING MOTOR AY. The voltage for the DC POWER SUPPLY is not correct. 2. install a new THERMAL HEAD. If necessary. The FAN for the DC POWER SUPPLY does not rotate. 2. DG2842-1 – 17JUL06 17 . Adjust the TIMING BELT for the ADVANCE ROLLER. install a new CONTROLLER BOARD AY. The CONTROLLER BOARD AY is malfunctioning. Install a new POWER SWITCH. The value for the Print Density is not Check the value for the Print Density. Upgrade the FIRMWARE for the PRINTER. The PAPER FEED MAIN MOTOR AY is malfunctioning. Check that CONNECTORS CN3 . The CONTROLLER BOARD AY is malfunctioning. 2. If the problem continues. 2. Kodak is a trademark of Eastman Kodak Company.fm EASTMAN KODAK COMPANY Rochester. 1.CN3 on the LCD BOARD AY and the CONTROLLER BOARD AY are connected correctly. 2. Check the voltage for the DC POWER SUPPLY.CN3 on the LCD BOARD AY and the CONTROLLER BOARD AY are connected correctly. install a new DC POWER SUPPLY. If necessary. NY 14650 . The BUTTONS on the OPERATOR PANEL are malfunctioning. If necessary. Check that CONNECTORS CN21 . 2. do not illuminate when the PRINTER is energized. install a new CONTROLLER BOARD AY. Upgrade the FIRMWARE for the PRINTER. 2. Printed in U. Possible Cause The LCD BOARD AY is disconnected or malfunctioning. 1. Check that CONNECTORS CN21 . install a new LCD BOARD AY. The CONTROLLER BOARD AY is malfunctioning. but the LCD does not display. Install a new CONTROLLER BOARD AY. If necessary. 2.S. See the ADJUSTMENTS AND REPLACEMENTS.CN3 on the LCD BOARD AY and the CONTROLLER BOARD AY are connected correctly. • dg2842_1. 1.A. Action 1. Upgrade the FIRMWARE for the PRINTER.Troubleshooting OPERATOR PANEL Description The LCD displays continually or it does not display. The CONTROLLER BOARD AY is • The light for “Power” malfunctioning. Install a new LCD BOARD AY. The CONTROLLER BOARD AY is malfunctioning. 1. Install a new LCD BOARD AY. The voltage for the DC POWER SUPPLY is not correct. Check that CONNECTORS CN21 . illuminates. install a new CONTROLLER BOARD AY. • The lights on the The LCD BOARD AY is OPERATOR PANEL disconnected or malfunctioning. The LCD BOARD AY is disconnected or malfunctioning. 1.