1. Enabling Crowd Testing For India’s Largest Payment App The BHIM App Case Study 2. BHIM App Overview BHIM (Bharat Interface for Money) is a revolutionary mobile payment app designed to solve India’s digital payment woes. The Aadhaar- based payment app is aimed to empower the country to move towards a more cashless and transparent economy. The complexity of testing a national payments app targeted at a population of more than a billion people from various demographics & income groups is huge. The linguistic, social, educational & cultural diversity of the country had to be factored in for testing the app. All technical and business risks had to be found and fixed before the much awaited public launch of the app. The NPCI team found their solution with the 99tests crowdtesting platform. 3. The challenge ● NPCI required testers from various locations in India with different device configurations. ● As a payment app there was an additional specification of specific bank account holders. ● Speed of execution was crucial. ● Faster execution of tests cases & exploratory testing would enable the developers to find & fix all the issues before the much awaited public launch of the app. 4. The 99tests Approach ● Based on their requirement, over 100 crowd testers having bank accounts in the 20 different national banks were assigned to the project. ● Testers with various device configurations & mobile networks were included in the project for maximum coverage in terms of devices & configurations. ● Expert crowd testers were assigned to the project for execution of the test cases. 5. Access To Testers Across India By relying on crowd testers from all over the country, exploratory & functional testing of the BHIM app was done successfully across various devices & configurations in just a week’s time. The crowd also helped in effective management of test cases for the app to aid future automation plans. The speed & efficiency with which the tests were executed enabled developers to find & fix all the issues in time for the worldwide launch of the app. 6. Coverage Across Devices, Networks & Configurations By allotting testers who matched required demographics in terms of location, bank account, mobile network & various devices, the team was able to get maximum coverage in terms of configuration & locations. Crowd testers from across the country tested the entire BHIM app. Real time transactions were done to check crucial app features like paying money & receiving money. Testing in real world scenarios , gave developers key insights on the app’s health, making it easier for them to fix any risks that were discovered. 7. Exploratory Testing & Test Case Execution By Crowd Apart from exploratory testing, the crowd testers also executed the existing test cases for the BHIM app. They covered over 700 test cases in 24 hours for the USSD framework. The speed & efficiency with which the project was executed enabled the team to get quick feedback in both pre- production stage & post-production page. With usability suggestions and testing insights in real time, the development team was able to improve the app quality of BHIM app. 8. Crowd Testing Project Highlights ● 100+ crowd testers tested the entire BHIM app & shared the results in less than 9 hours. ● 700+ Test Cases executed within 24 hours for USSD framework. ● Testing done on multiple staging builds and production builds. ● Testers having bank accounts in 20+ Banks tested the app with actual transactions. 9. About 99tests 99tests is a product of Preenos Crowd Technologies Pvt Ltd. The company is funded by Infosys Co-founder, Kris Goplakrishnan, Allianz CIO, Steve Coles and Founder of Beenos, Teruhido Sato. 99tests is a crowd test automation platform for testing mobile and web apps. With over 20,000 crowd testers from 160+ countries, 99tests has helped over 200 clients including companies like P&G, Intuit and Security scorecard to test their software. Learn more about the software testing services provided by 99tests. Visit www.99tests.com . For more information, e-mail : [email protected]